1. General Expectations
We ask that our volunteers support and reflect the mission and values of Ministry Village: "Expressing the love of Christ to all people through acts of service."
• All volunteers must complete an application and background check and adhere to our statement of faith.
• Volunteers should model Christ-like behavior, demonstrating integrity, patience, and encouragement.
• Confidentiality is crucial—please do not share participant information outside of Charis House.
• If you cannot attend your class/meeting/appointment, please let the director know asap.
2. Code of Conduct
• Dress modestly and appropriately for the activity.
• No personal relationships past volunteer/participant relationship.
• Maintain appropriate physical boundaries.
• Do not give money or personal gifts to participants outside of the Encourager/Mentor program guidelines.
3. Speaking to Participants
The words spoken to and about the women at Charis House have a powerful impact on their recovery. Volunteers should be mindful of their speech to ensure it aligns with biblical principles of love, encouragement, and grace.
Use Encouraging and Uplifting Language
• Speak words of life, hope, and healing, focusing on their potential and growth.
• Use affirming words that reinforce their identity in Christ rather than their past mistakes.
• Listen with compassion and patience, offering understanding rather than judgment.
Avoid Harmful or Negative Speech
• It is helpful to not bring up a participant’s past unless they initiate the conversation and it is relevant to their healing.
• Please refrain from engaging in gossip or discussing other participants.
Speak with Wisdom & Discernment
• If a participant shares a struggle, respond with prayer, scripture, and encouragement, rather than criticism or quick fixes.
• Keep conversations Christ-centered and recovery-focused.
4. Supervising Participants in Public Places
When volunteers take participants into public settings (appointments, events, outings), maintaining supervision and accountability is crucial.
• Always stay within eyesight of participants—never allow them to separate from the group or wander alone.
• Know where they are at all times—if a participant needs to use the restroom or step away, another approved individual should accompany them.
• Be alert for signs of distress, temptation, or unsafe interactions and redirect as needed.
• Ensure they follow program rules (e.g., no unapproved conversations with outsiders, no handling money, no stopping at unapproved locations or personal stops).
• Report any concerns or incidents immediately to the Charis House director.
5. Teaching & Mentoring Guidelines
Teachers and mentors play a vital role in the spiritual growth and recovery of Charis House participants.
Curriculum & Lesson Planning
• Only pre-approved curriculum and materials may be used. Volunteers must check with the Director before introducing new lessons, books, or topics.
• If not using a specific book, all general lesson plans should be submitted for review in advance, ensuring alignment with Charis House’s mission and recovery principles. We want to be intentional in what we are providing for classes/lessons.
• Teaching should be biblically based, practical, and supportive of recovery goals.
• Teachers should be prepared and arrive at least 10 minutes early to set up.
Teaching Conduct
• Keep content engaging and interactive, considering participants' backgrounds.
• Maintain a spirit of grace and encouragement.
• Use uplifting and Christ-centered language.
• Be flexible and sensitive to participants' emotional and spiritual needs. Certain topics can be triggers for the ladies.
Classroom Expectations
• Maintain a structured but welcoming environment
• Address questions and concerns with wisdom and discernment—refer complex or sensitive issues to staff.
• Ensure the class ends on time and that all materials are put away. Have ladies clean up if necessary.
6. Safety & Security
• Always sign in and out on clipboard.
• Follow staff instructions in case of emergencies.
• Never be alone with a participant in a private setting.
• Report any concerns about a participant’s safety or well-being to staff immediately.
• Staff members will be at the Charis House during your class time. If they leave to run an errand, they will contact you to let you know.
7. Volunteer Driver Guidelines
We ask that volunteers that transport participants follow these safety and conduct policies:
Driving Conduct
• Never leave the participant unattended at the destination—remain with them unless otherwise directed.
• Do not make unapproved stops (no drive-thrus, personal errands, or side trips).
Participant Safety
• Ensure all passengers wear seatbelts at all times.
• If an issue arises during transport, contact the director immediately.
• Follow pickup and drop-off procedures as instructed by staff.
8. Communication & Support
• If you cannot make a scheduled commitment, notify the director as soon as possible. (850-449-2167)
• Confirm the appointment details (time, location, expected duration) and make sure they have appropriate paperwork prior.
• Seek guidance from staff if you encounter challenging situations.
9. Encouragement & Discipleship
• Encourage participants in their spiritual growth and recovery journey.
• Share scripture, testimonies, and wisdom that align with their healing process.
• Pray for and with participants when appropriate.
*By following these guidelines, volunteers play a crucial role in supporting the women at Charis House in their recovery and spiritual growth. We are so incredibly thankful for you and the time that you are investing in our ladies! What a wonderful impact that will last a lifetime!