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A360 Ticketing
6
Questions
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1
Are you submitting this ticket on behalf of yourself?
Yes
No
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2
MM ID # (AA or AE)
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If you answered "Yes" above, please enter your ID #If you are submitting on behalf of someone else, please enter their ID #
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3
Submitter Name
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First Name
Last Name
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4
Submitter Email
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example@example.com
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5
What type of A360 Ticket is this?
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MMLIS New Business
Account/Policy - Not in a Household
Duplicate Households
Adding Advisors to a Household
1-Click Reviews
Proxy Access Issue
Other
MMLIS New Business
Account/Policy - Not in a Household
Duplicate Households
Adding Advisors to a Household
1-Click Reviews
Proxy Access Issue
Other
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6
Briefly describe what we can help you with today
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7
Was an A360 Household impacted? If yes, which household was impacted?
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8
Account/Policy Number Impacted
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9
Record Type ID
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10
Case Origin
Email
Phone
Intranet
Direct Submission
Email
Phone
Intranet
Direct Submission
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11
Case Owner
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12
Business Hours ID
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13
Case Status
New
In Progress
on Hold
Closed
New
New
In Progress
on Hold
Closed
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