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A360 Ticketing
7
Questions
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1
Are you submitting this ticket on behalf of yourself?
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No
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2
MM ID # (AA or AE)
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If you answered "Yes" above, please enter your ID #If you are submitting on behalf of someone else, please enter their ID #
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3
Submitter Name
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First Name
Last Name
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4
Submitter Email
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example@example.com
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5
What type of A360 Ticket is this?
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Add another advisor to a household
One-Click Review or Client Reporting
Data issue - 3rd party company
Data issue - MassMutual
Investor360
Other
Add another advisor to a household
One-Click Review or Client Reporting
Data issue - 3rd party company
Data issue - MassMutual
Investor360
Other
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6
Please Upload a Statement or Screenshot
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7
Household Name Exactly How it's Stated in Advisor360
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8
Account or Policy Number Impacted
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9
Briefly Describe What We Can Help You With Today
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10
Record Type ID
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11
Case Origin
Email
Phone
Intranet
Direct Submission
Email
Phone
Intranet
Direct Submission
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12
Case Owner
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13
Business Hours ID
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14
Case Status
New
In Progress
on Hold
Closed
New
New
In Progress
on Hold
Closed
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