Bespoke Landscape Designs Ltd – Terms and Conditions (updated July 2025)
By working with us, you can be confident that every stage of your project is supported by clear expectations and a professional, transparent approach.
What this covers:
How we handle payments and scheduling
Your legal rights and cancellation options
What to expect with start dates, delays, and site access
How we manage changes, materials, guarantees, and media
Responsibilities during and after works
By accepting a quotation from Bespoke Landscape Designs Ltd ("The Company"), you ("You" – the Customer) confirm that you have read, understood, and agreed to these Terms and Conditions. Payment of the scheduling payment constitutes acceptance of these terms and acknowledges that this payment is non-refundable outside the 14-day cooling-off period as detailed below.
1. Agreement to Terms
By accepting the quotation, you authorise the Company to carry out the work outlined in the quotation and agree to pay all amounts due in full and on time.
2. Payment Structure
Our standard payment terms apply to all full garden installations and landscape projects (not repair works). All payments must be made in full and on time to secure scheduling, materials, and labour.
2.1 Full Projects
2.1.1 Scheduling Payment – 10%
Payable upon acceptance of the quotation. This confirms your booking, secures your place in our schedule, and allows us to begin project planning.
Note: This payment is non-refundable after the 14-day legal cooling-off period.
2.1.2 Material / Pre-Start Payment – 40%
Due approximately 2–4 weeks before your project is expected to start. This allows us to order materials, schedule equipment, and allocate your team. If your project includes special-order items or long-lead materials, this payment may be required sooner.
Late payment may delay your project start.
2.1.3 Final Payment – 50%
Due on the day of project completion. Covers the remaining balance for all labour and materials. Interim payments may be requested for projects extending beyond a Friday or completed in phases.
All materials remain the property of Bespoke Landscape Designs Ltd until full payment is received.
2.2 Repair or Small Works
These terms apply to repair works and smaller jobs (not full garden installations):
2.2.1 Scheduling Payment – 30%
Payable upon acceptance to confirm your booking and begin planning.
2.2.2 Final Payment – 70%
Due on the day of completion, covering the balance of labour and materials.
All materials remain the property of Bespoke Landscape Designs Ltd until full payment is received.
3. Right to Cancel (Cooling-Off Period)
In accordance with the Consumer Contracts Regulations 2013, you have the legal right to cancel within 14 days of accepting the quotation.
If no services have commenced, you are entitled to a full refund, including the scheduling payment.
If work has started within the 14-day period, you’ll be charged for labour and materials to date.
After 14 days, the scheduling payment is strictly non-refundable.
4. Project Start Time
Once you accept the quotation, we’ll provide an estimated timeframe. Around four weeks before your project, we’ll issue a provisional start date and material payment request.
Please note: Start dates are not fixed until your project is next in line. Unpredictable factors (weather, overruns, seasonal load) may affect our schedule. We appreciate your flexibility.
5. Material Price Changes
Prices quoted are based on current supplier rates. Costs may change due to market fluctuations.
5.1 If prices increase:
We’ll inform you if materials cost more before ordering
You must pay the difference before materials are ordered
Late payment may delay your project
5.2 Additional materials:
If extra materials are needed (e.g. due to ground conditions), you will be notified
These costs must be paid before further work continues
We’re always transparent about additional charges and will confirm in writing.
6. Access and Site Preparation
You are responsible for ensuring that your site is safe, accessible, and ready before work begins.
6.1 Before work starts:
Clear obstructions (bins, toys, furniture, etc.)
Move vehicles at least 2 metres away from the work area
Unlock all gates and access points
Provide working water and power sources (if required)
6.2 If access is blocked or unsafe:
£95 + VAT per hour waiting charge applies
Work may be paused or rescheduled at our discretion
Return visits or rebooking may incur additional costs
Delays due to inaccessibility may affect your timeline.
7. Delays and Customer Presence
Delays may occur due to weather, supply issues, previous project overruns, or unforeseen conditions. We do our best to minimise disruption.
7.1 If you're not present:
We can continue the project if:
We have site access
Water and electricity are available
Lock codes or keys have been provided
If temporary services are needed, costs will be passed to you. We are not liable for issues caused by unsuitable power sources (e.g. extension leads).
7.2 If delays are caused by the customer:
Blocked access, missing utilities, or other trades interfering may result in a £95 + VAT/hour charge and rescheduling
8. Changes to Design or Scope
Any changes to the agreed design or specification must be confirmed in writing. This may:
Incur additional charges
Extend your project timeline
We reserve the right to pause work until costs and changes are approved.
9. Material Sourcing
All materials must be sourced by Bespoke Landscape Designs Ltd or approved suppliers. This ensures:
Quality and compatibility
Warranty coverage
Consistent standards
9.1 Customer-supplied materials:
We do not accept materials you supply unless agreed in writing. If used:
They may void guarantees
We cannot vouch for their quality or suitability
Delays due to client-supplied items are not our responsibility.
10. Insurance and Liability
We hold full public liability insurance. While we take all reasonable care on site, we are not responsible for:
Damage caused by existing defects
Issues with undisclosed underground services
Consequences of unstable or compromised ground
11. Waste Removal and Site Clean-Up
Unless otherwise stated, we will remove and dispose of all project-related waste.
Skip hire or special disposal will be quoted separately
Excess soil or rubble not accounted for may incur additional charges
12. Client Responsibilities During Works
If your project runs for more than one day:
Ensure we have access each day
Alert us promptly to any concerns
Care for any living materials (e.g. watering turf) unless you’ve arranged a maintenance package
13. Media and Promotions
We may take photos and videos of your project for use in:
Social media (Instagram, TikTok, YouTube, etc.)
Website case studies and portfolios
Advertising and print materials
Educational/promotional content
Where possible, we will blur or remove identifying details.
If you do not wish us to use media of your property, please notify us in writing before work begins.
14. Work Guarantee
We offer a 12-month workmanship guarantee covering defects caused by our installation.
14.1 Covered:
Patio or paving movement due to poor base
Defective drainage from poor installation
Structural faults in fencing, decking, etc.
Mortar-based joint failures
14.2 Not Covered:
Wear and tear, weathering, or material discolouration
Damage by misuse, pets, vehicles, or third parties
Moss, algae, or weed growth
Living materials (turf, plants, etc.) due to their care needs
If damage is caused by external factors or non-approved materials, the guarantee is void.
Issues must be reported in writing within 12 months.
If not covered, call-out and repair charges apply.
This guarantee is in addition to your statutory rights.
15. Force Majeure
We are not liable for delays or inability to complete works due to events beyond our control, including:
Extreme weather
Supplier failure
Illness or accidents
Public health emergencies
In such cases, we will reschedule works as soon as reasonably possible.
16. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter informally and in good faith. If a resolution cannot be reached, either party may refer the issue to mediation before pursuing legal action.
This does not affect your statutory rights.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.
18. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms, together with your accepted quotation, constitute the entire agreement between you and Bespoke Landscape Designs Ltd. No other oral or written communications shall modify or override this agreement unless confirmed in writing by the Company.
Acknowledgment of Terms and Conditions
By paying the scheduling payment, you confirm that you have received, read, and fully accept the digital copy of Bespoke Landscape Designs Ltd’s Terms and Conditions provided with your quotation. This digital acceptance constitutes a binding agreement.
