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  • CUSTOMER EXPERIENCE CHECK-IN 2026

    A quick 3-minute survey to help us serve you better

  • Hi there - thanks for working with Winston Engineering.

    We are doing a quick check-in to understand what went well, what felt frustrating, and what we can improve.

    No long essays needed - quick answers are welcome.

  • Basic Information

    Privacy, consent, and contact details
  • A. How would you like to share your feedback? Please choose one option.*

  • Note: If you choose to stay anonymous, we will not be able to contact you or include you in the lucky draw.

  • B. Your details

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  • C. Your Winston Engineering Contact

  • Which salesperson do you usually liaise with? Please choose one option.*

  • Winston Engineering | Customer Experience Check-In 2026

  • Quick Experience Check

    Your service, support, and product experience
  • 1. How was our service team when they visited your site?*
  • 2. When you called us, how was the experience?*
  • 3. How helpful was our sales or technical advice?*
  • 4. How satisfied are you with the product you purchased or used?*

  • Winston Engineering | Customer Experience Check-In 2026

  • 5. How was the ordering or delivery experience?*

  • Our Scorecard

    Recommendation and improvement priorities
  • 6. Your Winston Engineering experience score*

  • 1 = Needs major improvement. 10= Excellent, would recommend.

  • 7. What keeps you coming back to Winston Engineering? Choose all that apply.*
  • 8. What would you most like to see improve in the services provided by Winston Engineering? Pick the improvement that would matter most to you.*

  • Winston Engineering | Customer Experience Check-In 2026

  • Your Preferences & Expectations

    Help us serve you better going forward
  • 9. How important is ESG compliance when your company selects suppliers or business partners?*
  • 10. If Winston Engineering recommended a product that costs more upfront but lasts longer, how would your company usually decide?*
  • 11. If Winston Engineering launched a customer portal, what would you want to use it for?*
  • 12. If your company had an urgent equipment issue, what response time would you expect from Winston Engineering?*
  • For urgent cases, how do you prefer to reach us?*

  • Winston Engineering | Customer Experience Check-In 2026

  • 13. Was there any part of your experience with Winston Engineering that felt frustrating, confusing, or harder than it should be?

  • Real Talk Section

    Compliments, complaints, ideas - all are welcome
  • 14. Was there anyone from Winston Engineering who made your day easier? Optional, but we love to recognise good service.*

  • Thank you for your feedback.

  • Your comments help us improve our service, product support, and customer experience.
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