Mail-In Repair Shipping Waiver & Service Authorization

1. Authorization for Mail-In Repair
I authorize Jekobe’s Tech Repair to receive, inspect, diagnose, and/or repair the device listed above. I understand that no repair is guaranteed until the device has been inspected and the issue has been confirmed.

2. Inbound Shipping Responsibility
I understand and agree that I am responsible for properly packaging the device and paying all shipping costs to send the device to Jekobe’s Tech Repair.

I understand that Jekobe’s Tech Repair is not responsible for any damage, loss, delay, theft, or misdelivery that occurs while the device is being shipped to Jekobe’s Tech Repair.

I understand that I should use appropriate packaging, tracking, and shipping insurance based on the value of the item being sent.

3. Return Shipping After Repair
Once the repair is completed and payment has been made, Jekobe’s Tech Repair will pay for standard return shipping back to the customer unless otherwise agreed in writing.

If the customer requests expedited shipping, additional insurance, signature confirmation, or a specific shipping carrier, the customer may be responsible for any additional cost.

4. Shipping Damage or Loss During Return Shipment
I understand that once the repaired device is handed over to the shipping carrier for return delivery, Jekobe’s Tech Repair is not responsible for any damage, loss, delay, theft, or misdelivery caused by the shipping carrier.

Jekobe’s Tech Repair will provide tracking information when available. Any claim for shipping damage or loss must be handled through the shipping carrier according to that carrier’s claim process.

5. Customer Packaging Responsibility
I agree to package my device securely before shipping. This may include using bubble wrap, packing paper, foam, anti-static protection when applicable, and a sturdy box.

I understand that poor packaging increases the risk of damage during shipment, and Jekobe’s Tech Repair is not responsible for damage caused by improper or insufficient packaging.

6. Data and Accessories
I understand that I am responsible for backing up any data before shipping my device. Jekobe’s Tech Repair is not responsible for lost, corrupted, or damaged data.

I agree not to include unnecessary accessories unless requested. This includes chargers, cases, cables, memory cards, SIM cards, game discs, or other removable items. Jekobe’s Tech Repair is not responsible for accessories that were not requested.

7. Repair Approval and Payment
After inspection, Jekobe’s Tech Repair may provide an estimate for repair. I understand that repairs may not begin until I approve the estimate.

I understand that full payment is due before the repaired device is shipped back to me unless otherwise agreed in writing.

8. Unrepairable Devices or Declined Repairs
If the device cannot be repaired or I decline the repair estimate, I understand that Jekobe’s Tech Repair may return the device to me. Return shipping terms will be agreed upon before the device is shipped back.

9. Acknowledgment
By signing below, I confirm that I have read, understand, and agree to this Mail-In Repair Shipping Waiver & Service Authorization.