Report an Issue

1
What is your Full Name* This field is required.This must be the same name that is detailed on your quotation and project records.
First Name
Last Name
2
What was your quote or job reference number?* This field is required.You will find this at the top of your quote email and document, it starts with BLD-JB and is followed by five numbers.
3
When did we finish your project?* This field is required.This will be the date that we issued your final invoice.
Date
Day
Month
Year
4
What is the issue?* This field is required.Please describe the issue you are having, try to give as much detail as possible.
Huge
Large
Normal
Small
Ok
Ok
5
Upload images / videos of the issuePlease try to provide clear images and/or videos showing the issue.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
6
When did this issue start?* This field is required.
Date
Day
Month
Year
7
Confirmation * This field is required.Please note: If your project was completed more than 12 months before the date this report is submitted, the issue may not be covered under our installation guarantee. In these circumstances, a call-out fee of £50 + VAT may apply for us to attend and inspect the issue before providing a quotation for any necessary remedial works. A call-out fee may also apply if the issue has been caused by improper use, inadequate maintenance, neglect, accidental damage, or work carried out by a third party.
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