Good Guy Plumbing — Employment Application

1

What position are you applying for?* This field is required.

2

Full name* This field is required.

First Name

Middle Name

Last Name

3

Phone number* This field is required.

Please enter a valid phone number.

4

Email address* This field is required.

example@example.com

5

What city and ZIP code do you live in?* This field is required.

6

Are you legally authorized to work in the United States?* This field is required.

Yes

No

7

Current or most recent job title and employer* This field is required.

8

Can you reliably commute to Torrance and work in person Monday–Friday, 7:00 AM–4:00 PM?* This field is required.

Yes

No

9

Are you bilingual? If so, which languages? (optional)

10

How soon can you start?* This field is required.

11

Expected hourly pay (optional)

12

What are your pay expectations? (optional)

13

Why do you want to be part of the Good Guy Plumbing team?* This field is required.

14

How did you hear about us?* This field is required.

15

Please specify

16

Years of experience in dispatching, scheduling/coordination, or high-volume customer coordination* This field is required.

17

Background* This field is required.

Home services / trades

Logistics / transportation

Field service

Medical / clinical scheduling

Call center / customer service

Other

19

Scenario: Two urgent calls come in while all technicians are booked. How would you handle the situation?* This field is required.

20

Do you have any relevant certifications or training? (optional)

21

Please upload your resume* This field is required.

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Upload a File

22

Years of customer service / phone experience* This field is required.

23

Years in the plumbing trade* This field is required.

24

Has your work been mostly service, mostly install, or an even mix?* This field is required.

25

Which work are you comfortable running solo? (select all that apply)* This field is required.

Drain clearing / hydro-jetting

Faucet & fixture repair / replacement

Tank water heaters

Tankless water heaters

Gas lines

Leak detection / slab leaks

Repipes (PEX / copper)

Sewer camera & locating

Toilets, angle stops, supply lines

26

Current or most recent company and role* This field is required.

27

Do you have a valid driver's license?* This field is required.

Yes

No

28

Licenses or certifications, if any (optional)

29

This role regularly involves crawlspaces, attics, trenches, and heavy lifting. Are you able to perform these physical job duties, with or without reasonable accommodation?* This field is required.

Yes

No

30

Scenario: You're on a 'simple clog' call and find the real problem is a failing sewer line — a much bigger job than the customer expected. In a few plain sentences: what do you do, and what do you tell the customer? (Short and straight is perfect — we care what you'd do, not how it's written.)* This field is required.

31

Which describes your background? (select all that apply)* This field is required.

Call center

Home services office

Medical / dental front office

Retail

Hospitality

Other

32

Current or most recent job title and employer* This field is required.

33

Which software or phone systems have you used? (select all that apply)* This field is required.

ServiceTitan

Housecall Pro

Another CRM

Multi-line phone systems

None yet

34

In your busiest role, roughly how many calls did you handle per day?* This field is required.

35

Scenario: A customer calls saying the technician was supposed to arrive two hours ago and nobody's updated them. They're angry and mention leaving a review. What do you do, and what's the first thing you say?* This field is required.

36

Years of plumbing installation experience* This field is required.

37

Tell us about any hands-on experience — trade work, construction, labor, mechanical, or serious DIY. None is required; we want to know what you've built or fixed with your hands.* This field is required.

38

Why the plumbing trade? What's pulling you toward this as a career?* This field is required.

39

Tell us about the hardest-working stretch of your life so far — a job, a season of sports, school, anything. What did it demand from you?* This field is required.

40

Do you have a valid driver's license?* This field is required.

Yes

No

41

This role regularly involves crawlspaces, attics, trenches, and heavy lifting. Are you able to perform these physical job duties, with or without reasonable accommodation?* This field is required.

Yes

No

42

Scenario: It's your first months on the job and you've spent all week on the work nobody wants — digging, hauling, cleanup, parts runs. How do you think about that stretch of an apprenticeship?* This field is required.

43

Crew experience* This field is required.

44

Current or most recent company and role* This field is required.

45

Do you have a valid driver's license?* This field is required.

Yes

No

46

Licenses or certifications, if any (optional)

47

This role regularly involves crawlspaces, attics, trenches, and heavy lifting. Are you able to perform these physical job duties, with or without reasonable accommodation?* This field is required.

Yes

No

48

Scenario: Mid-repipe, you open a wall and find the job can't be done the way it was bid. In a few plain sentences, what do you do next? (Short and straight is perfect.)* This field is required.