Kilee's Wash & Fold
Laundry Service Terms & Conditions
By scheduling and using the services provided by Kilee's Wash & Fold, you ("Customer") acknowledge that you have read, understood, and agree to the following Terms and Conditions.
1. Services Provided
Kilee's Wash & Fold will pick up, wash, dry, fold, and return your laundry in a timely and professional manner.
2. Customer Responsibility
Customers are responsible for inspecting all laundry and emptying all pockets before pick-up.
Kilee's Wash & Fold is not responsible for damage to garments or other items resulting from objects left in pockets, including but not limited to pens, markers, gum, keys, coins, money, electronics, or other personal belongings.
3. Wear and Tear
Kilee's Wash & Fold is not responsible for normal wear and tear or damage resulting from the laundering process, including but not limited to:
•Shrinkage
•Color fading or bleeding
•Stretching
•Fabric deterioration
•Loose buttons or seams
•Tears caused by pre-existing wear
Customers understand that certain fabrics and garments, including delicate materials, wool, silk, lace, embellished items, and older clothing, may react differently to standard washing and drying procedures.
4. Loss or Damage
While every effort is made to properly care for your laundry, Kilee's Wash & Fold is not responsible for lost or missing small items, including socks, undergarments, or accessories.
In the unlikely event that Kilee's Wash & Fold determines it is responsible for damage or loss, reimbursement will be limited to a maximum of $50 per order and will be evaluated on a case-by-case basis.
5. Special Handling
Customers must notify Kilee's Wash & Fold before pick-up if any items require special care, including:
•Hand washing
•Air drying
•Delicate cycle
•Fragrance-free or specialty detergents
•Other special instructions
Items requiring special handling that are not disclosed before service will be cleaned using our standard wash and dry procedures.
6. Pick-Up and Delivery
Customers agree to have laundry ready at the agreed-upon pick-up location at the scheduled time.
If a scheduled pick-up or delivery cannot be completed due to customer unavailability, an additional service fee may apply.
7. Payment Policy
Payment is due before laundry is picked up.
Customers must submit payment at the time of booking or no later than the scheduled pick-up time.
Accepted payment methods include:
•Venmo
•PayPal
•Cash
If payment is not received before pick-up, Kilee's Wash & Fold reserves the right to delay or cancel service.
8. Unsanitary Laundry Policy
To protect the health and safety of our staff and customers, Kilee's Wash & Fold only accepts laundry that is safe and sanitary.
By scheduling service, customers certify that their laundry does not contain:
•Bed bugs
•Fleas, roaches, or other insect infestations
•Biohazard materials
•Excessive pet hair
•Excessive mold or mildew
•Bodily fluids beyond normal household traces, including feces, urine, vomit, or blood
If laundry is found to violate this policy, Kilee's Wash & Fold reserves the right to:
•Refuse service
•Return laundry unwashed
•Charge a $20 contamination fee
•Terminate future service at our discretion
9. Right to Refuse Service
Kilee's Wash & Fold reserves the right to refuse service to any customer for unsafe conditions, abusive behavior, repeated policy violations, or any circumstance that places employees, equipment, or other customers at risk.
Acknowledgment
By scheduling service or signing below, I acknowledge that I have read, understood, and agree to all Terms and Conditions of Kilee's Wash & Fold.