How You Handle Everyday Emails
Answer a short, anonymous survey about how you approach important emails at work and in life.
1. Which best describes what you do right now?
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Sales / Customer Facing
Finance / Banking
Other Office Work (HR, Admin, Management, etc.)
Independent Worker / Freelancer
Student
Managing a Household / Homemaker
Other
2. When you send important or formal emails, who are you usually writing to? (Select up to two)
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Customers or clients
Professors, teachers, or school staff
Landlords, property managers, or billing companies
Co-workers, teammates, or group project members
Direct managers or leadership
3. Think about the emails you write completely from scratch. Roughly how many of these do you write in an average week?
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1 to 5
6 to 20
21 to 50
51 to 100
More than 100
4. Think about the more important or tricky emails you send. What are you usually trying to achieve? (Select your top three)
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Making a formal request
Reporting a problem
Giving a status update
Sharing work or explaining something complex
Scheduling, coordinating, or following up
I don't really send important or tricky emails
Other
5. When you are writing one of these important emails, what is usually the hardest part for you?
*
Figuring out which details to include
Organizing my messy thoughts
Getting the tone right
Just getting started
None of these — it's usually easy for me
6. When you send an email asking for something, how often do you have to send follow-up emails because the person didn't fully understand you the first time?
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Almost always
Sometimes
Rarely
7. Think about the last important email you had to get right. From opening the blank draft to hitting send, including re-reading and editing, roughly how long did it take?
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Under 5 minutes
5 to 15 minutes
15 to 30 minutes
30 to 60 minutes
More than an hour (often spread across the day in multiple sittings)
8. Think of the last time you had to draft a tricky or important email. How did you actually get it done?
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Saved template or company guide
Searched my inbox for an old email to copy
Asked a friend or coworker to read it
Used an AI tool
Just stared and typed until it looked right
I rarely get stuck, I wrote it quickly from scratch
Other
9. Have you ever done any of these to make writing emails easier? (Select all that apply)
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Paid for a tool or subscription specifically to help write emails
Searched for or tried a free tool for it
Built my own system (saved templates, snippets, checklists)
Regularly asked someone to proofread or help
No, I've never really gone out of my way to fix this
10. Do you currently use any AI tools (like ChatGPT, Grammarly, or built-in smart replies) to help write your daily emails?
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Yes, almost every day
Yes, but only for really difficult emails
I have tried them, but don't use them anymore
No, never
11. What is the single best thing about the AI tool you currently use?
*
12. When you use AI to help draft an email, what is the main reason you cannot just copy and paste exactly what it gives you?
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It sounds like a robot and lacks my voice
Words are too formal or big
It misses the context or details I needed to share
It makes the email too long
Other
13. When an important email takes a while, where does the time actually go? (Pick the closest)
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Gathering the right information first (digging up the thread, numbers, files, or policy)
Figuring out what to actually say and how to structure it
Wording it carefully and getting the tone right
Second-guessing and re-editing after it's basically written
14. Think of the last time an email took you way too long to write. Briefly describe what you were trying to do and why it was so hard.
*
15. If you had a magic wand to fix one single thing about how you write emails every day, what would it be?
*
16. How did you hear about this survey?
*
A friend or WhatsApp message
Reddit
LinkedIn
Another social media platform
Other
Want the results?
I'm turning what I learn into a short summary. Drop a non-primary email if you'd like a copy, and tick the box if you'd be open to a quick 15-minute chat to go deeper. Completely optional — no sales, no spam.
17. Email (optional)
example@example.com
I'm open to a short follow-up conversation.
I'm open to a short follow-up conversation.
Submit
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