Customer Service Team of the Year 2026 Nomination Form
The Customer Service Team of the Year award celebrates a team that has effectively implemented initatives showcasing their dedication to delivering excellence customer service. This accolade acknowledges the team's professionalism, extensive service knowledge, and their ability to enhance the overall customer experience.
Nominator's Full Name
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First Name
Last Name
Nominator's Email Address
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example@example.com
Nominee's Full Name
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First Name
Last Name
Nominee's Email Address
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example@example.com
Nominee's Organisation Name
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Is the Nominee a current ARI NSW Member?
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Yes
No
Unsure
Customer Service Excellence
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Describe how your customer service team consistently delivers an exceptional customer experience. Provide information on, first impressions, customer journey, professionalism, responsiveness, communication, problem resolution, creating welcoming environments, going above and beyond.
Innovation and Continuous Improvement
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Describe any customer service initiatives introduced during the past 12 months. Mention any new systems, digital improvements, customer feedback process, staff initiatives, technology, process improvements, customer communication, service standards.
Team Culture and Collaboration
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Describe how your team creates a positive workplace culture and works collaboratively to deliver exceptional customer service. Make comment on teamwork, communication, leadership, mentoring, recognition, cross-functional collaboration and staff engagement.
Customer Outcomes and Results
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Describe the measurable outcomes achieved through your customer service initiatives. Examples such as customer satisfaction, Net Promoter Score (if used), Complaint reduction, response times, positive reviews, membership retention, sales conversions, repeat visitation.
Accessibility, Inclusion and Community
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Describe how your customer service team ensures every customer feels welcomed, respected and supported. Examples of accessibility, inclusion, diverse communities, cultural awareness, community engagement, special needs support.
Professional Development
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Describe how the team develops and maintains its customer service knowledge and skills. Provide information about training, coaching, professional development, customer service workshops, peer learning.
Supporting Evidence
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Acknowledgement of Information Provided
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I confirm the information that I have provided in this nomination is accurate and truthful. I also acknowledge that information provided (including any reports and pictures) can be used by ARI NSW for the purposes of the judging process as well as any marketing materials.
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