Can You Rely on Your Case Manager? Diagnostic

1
Which type of home care funding do you currently receive?* This field is required.
Support at Home / Home Care Package
Commonwealth Home Support Program (CHSP)
I'm not sure
2
How long have you been with your current provider?* This field is required.
Less than 3 months
3-12 months
1-3 years
More than 3 years
3
Approximately how many hours of support do you receive each week?* This field is required.
1-2 hours per week
3-6 hours per week
Greater than 6 hours per week
Other
4
When you contact your case manager, how often do you feel you need to explain your situation from the beginning?* This field is required.
Never
Occasionally
About half the time
Most of the time
Every time
5
Does your case manager regularly contact you without you having to reach out first?* This field is required.
Frequently
Sometimes
Rarely
Never
6
If your health or circumstances changed over the next few months, how confident are you that your case manager would notice?* This field is required.
Extremely confident
Quite confident
Unsure
Not very confident
Not at all confident
7
When you ask a question, how long does it usually take to receive a helpful answer?* This field is required.
Same day
Within 2 days
Within a week
Longer than a week
I often need to follow up
8
Do you feel your case manager understands what matters most to you—not just the services you receive?* This field is required.
Completely
Mostly
Somewhat
Very little
Not at all
9
Over the past 12 months, has your support changed as your needs have changed?* This field is required.
Yes, proactively
Yes, after I raised it
Only after I pushed for it
No
My needs have changed but my support hasn't
10
How often do you find yourself chasing your provider for updates or answers?* This field is required.
Never
Occasionally
Monthly
Weekly
Almost every interaction
11
When something goes wrong, do you know exactly who to contact?* This field is required.
Always
Usually
Sometimes
Rarely
No
12
If your current case manager left tomorrow, how concerned would you be about having to start all over again with someone new?* This field is required.
Not concerned
Slightly concerned
Moderately concerned
Very concerned
Extremely concerned
13
Which statement best describes your current provider relationship?* This field is required.
They actively guide me.
They usually respond when I need them.
I mostly manage things myself.
I often feel like I'm fighting the system alone.
14
Have you seriously considered changing providers during the past six months?* This field is required.
No
I've thought about it briefly
I've looked at alternatives
I'm actively planning to switch
15
Full Name* This field is required.
First Name
Last Name
16
Email Address* This field is required.Where would you like us to email your customised guide?
example@example.com
17
Based on your answers, it may be worth taking a closer look at your relationship with your provider.Hi, Jim Moraitis here from VillageLocal. From what you've shared, it sounds like some of the frustrations you're experiencing may not be isolated incidents. They may be signs that your relationship with your case manager isn't working as well as it could. I'd like to offer you a complimentary Home Care Consultation Call. During the conversation, we'll help you work out whether your concerns are likely to be resolved through a better conversation with your current provider, a reassessment, or whether it may be worth exploring other provider options. The goal isn't to convince you to change providers. It's to help you understand what's really causing the frustrations you're experiencing so you can make an informed decision.
Reserve My SpotI'll Give This A Miss
18
Appointment
19
Phone NumberPlease enter your preferred phone number for your Home Care Consultation Call
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