Dream Haven Homestead Business Policies

Dream Haven Homestead Business Policies

Thank you for choosing Dream Haven Homestead! We are a small, family-operated homestead focused on quality products, honest communication, and exceptional customer service. These policies are intended to ensure a smooth experience for both our customers and our business.

By placing a reservation or purchasing from Dream Haven Homestead, you confirm that you have read and agree to these policies.

Chick Reservation Policy

• Reservation Deposits: A one-time $5 non-refundable reservation deposit is required for each reservation (not per chick). Reservations are not confirmed until the deposit is received. The deposit is credited toward the final balance due at pickup. Reservation priority is based on the order in which confirmed deposits are received.
• Hatch Availability: Hatch availability depends on fertility rates, hatch rates, chick health, and seasonal production. If fewer chicks hatch than expected, reservations will be filled in the order deposits were received.
• Communication: Customers must provide accurate contact information and will be contacted when chicks are ready.
• Pickup Scheduling: Chicks should be picked up during the scheduled pickup window whenever possible. Please contact us as soon as possible if you need additional time.

Live Chick Sales Policy

• Health and Well-being: The health and well-being of our birds are our highest priority. Local pickup only for live birds. Most chicks are available beginning at day-old unless otherwise stated in the listing or reservation confirmation. Every chick is inspected before pickup and sold in healthy condition to the best of our knowledge at the time of transfer. After pickup, responsibility transfers to the buyer.
• Customer Responsibilities: Customers are responsible for providing proper brooder temperatures, appropriate feed and clean water, safe housing, predator protection, routine health care, and ongoing husbandry.
• No Guarantees: We do not guarantee future egg production, fertility, breeding ability, temperament, feather color development, or lifespan. Unless specifically advertised as sexed birds, all chicks are sold as unsexed.
• Biosecurity Recommendations: Keep new birds separated from your existing flock for at least 30 days whenever possible. Wash hands after handling birds. Clean and disinfect carriers and equipment. Observe new birds daily for signs of illness before introducing them to your flock.

🥚 Fresh Quail Egg Policy

Our fresh Coturnix quail eggs are collected regularly and handled with care.

Refrigeration

Fresh eggs should be refrigerated promptly after purchase unless otherwise advised.

Storage

For best quality, consume eggs by the recommended date provided at pickup. Refrigeration helps maintain freshness and quality.

Washing

Many eggs retain their natural protective bloom. If eggs are unwashed, we recommend washing them immediately before use rather than before storage. If eggs have been washed before sale, they should remain refrigerated.

Local Pickup

Fresh quail eggs are available for local pickup only.

Food Safety

Customers are responsible for handling, storing, and preparing eggs safely.

Returns

Due to food safety regulations, fresh egg sales are final. We cannot accept returns or exchanges on food products.

🥚 Hatching Egg Policy

Hatching eggs are produced from carefully selected breeding birds. However, successful hatches depend on many factors beyond our control.

Fertility

Although we monitor our breeding program closely, fertility naturally varies.

We cannot guarantee that every egg is fertile.

Hatch Rates

Successful hatch rates depend on many variables, including:

Incubator quality
Temperature stability
Humidity control
Egg handling
Turning schedule
Storage conditions
Incubation experience

For this reason, hatch rates cannot be guaranteed.

Storage Before Incubation

For best results:

Incubate eggs as soon as practical after pickup.
If storage is necessary, keep eggs in a cool location and turn them gently each day until incubation.

Candling

Not all fertile eggs will show obvious development at the same time. Variations in development are normal.

Customer Responsibility

Once hatching eggs leave our care, the customer assumes full responsibility for incubation, hatch management, and chick care.

Future Shipping

If hatching eggs are offered for shipping in the future, additional shipping terms will apply. Dream Haven Homestead cannot guarantee hatch success after shipment due to handling during transit and environmental conditions.

🍓 Homemade Pantry Favorites Policy

Our pantry favorites are handcrafted in small batches using quality ingredients.

Small-Batch Production

Products are produced in limited quantities and may vary seasonally.

Seasonal Availability

Many pantry items are available only during certain times of the year or while supplies last.

Ingredients

Ingredient information will be provided for each product whenever applicable.

Allergy Notice

Our products may contain or be prepared in environments where common allergens are present.

Customers are responsible for reviewing ingredient information before consuming any product.

Storage

Please follow any storage instructions provided with your purchase to maintain quality and freshness.

Best-By Dates

Products should be enjoyed before the recommended best-by date listed on the packaging.

Returns

For food safety reasons, all pantry product sales are final. We cannot accept returns or exchanges on food items.

📦 Product Availability Policy

Dream Haven Homestead specializes in small-batch, seasonal production.

Because of this:

Product availability changes frequently.
Quantities are limited.
Some items sell out quickly.
Seasonal products may only be available at certain times of the year.

Reservations are recommended whenever offered.

Inventory shown online may change without notice based on current availability.

🚗 Local Pickup Policy

Most physical products are available by appointment for local pickup.

Scheduling

Customers will be contacted to arrange a convenient pickup time.

Pickup Window

Please arrive as close to your scheduled pickup time as possible. If you are delayed, contact us as soon as possible.

Bringing a Carrier

Customers purchasing live chicks should bring a safe, ventilated carrier suitable for transporting birds.

If a carrier is not provided, a cardboard transport carrier may be available for purchase, subject to availability.

Missed Pickups

If you cannot attend your scheduled pickup, please notify us promptly so we can attempt to reschedule.

Abandoned Orders

Orders that remain unclaimed without communication for an extended period may be considered abandoned. Reservation deposits and payments may be forfeited according to our Refund Policy.

💲 Refund Policy

Because we sell a variety of product types, refund eligibility differs depending on the item purchased.

Live Animals

Due to the nature of live animals, all live bird sales are final once pickup has occurred.

Fresh Eggs

Fresh egg sales are final due to food safety regulations.

Hatching Eggs

Because incubation success depends on many factors beyond our control, hatching egg sales are final.

Pantry Products

For food safety reasons, pantry products cannot be returned or exchanged.

Digital Products

All digital products are delivered instantly after purchase. Therefore, all digital product sales are final and non-refundable.

Reservation Deposits

Reservation deposits are non-refundable, including cancellations, no-shows, or changes of mind. However, your deposit will be applied toward your final balance when your reservation is fulfilled and your chicks are picked up.

Thank you for supporting Dream Haven Homestead. Your trust allows us to continue raising healthy quail, creating quality products, and sharing our passion for homesteading with our community.