JOB DESCRIPTION:
Are you ambitious, motivated and looking for an opportunity to develop your skills, gain valuable industry experience and build a long-term career?
At Maffra Community Sports Club (MCSC), we're investing in our people, embracing new technology and developing the next generation of gaming and hospitality professionals.
As part of our commitment to building a strong, capable and future-focused team, we're looking to recruit up to three new Gaming Attendants to join our growing talent pool.
Whether you're an experienced gaming professional or someone with outstanding customer service skills and the ambition to learn, we want to hear from you.
A CAREER OPPORTUNITY WITH REAL INDUSTRY EXPOSURE
This isn't simply a position working on a gaming floor. You'll have the opportunity to work closely with the MCSC Management Team, developing your understanding of gaming operations, leadership, customer engagement, regulatory compliance and the technology that drives today's hospitality industry.
Our Club maintains regular professional engagement with leading gaming industry suppliers, technology partners, regulators and industry bodies, including:
Aristocrat – Gaming technology, equipment and innovation.
Intralot – Gaming systems and technology.
Mercury Group – Gaming operations, business intelligence and industry development.
Victorian Gambling and Casino Control Commission (VGCCC) – Gaming regulation and compliance.
Liquor Control Victoria (LCV) – Liquor licensing and regulatory requirements.
AUSTRAC – Anti-money laundering and counter-terrorism financing compliance.
Through structured workplace learning, management mentoring and relevant industry training, you'll gain exposure to the broader operational and regulatory environment of a modern gaming venue.
Our objective is to develop people who understand not just what we do, but why we do it.
WHAT YOU'LL BE DOING
As a Gaming Attendant, you'll be responsible for delivering exceptional customer experiences while developing the skills and knowledge required to succeed in a highly regulated and evolving industry.
Your responsibilities will include:
- Providing professional, engaging and personalised customer service.
Supporting the daily operations of our gaming environment.
- Developing knowledge of electronic gaming machines, gaming systems and operational technology.
- Processing financial transactions and maintaining accurate records.
- Understanding and applying responsible gambling practices and harm minimisation requirements.
- Building knowledge of gaming legislation, AML/CTF obligations and regulatory compliance.
- Working alongside management to understand operational standards, business performance and continuous improvement.
- Participating in additional training, professional development and industry learning opportunities
WHAT WE'RE LOOKING FOR
We're recruiting for attitude, ambition and potential – not just experience.
We're interested in individuals who:
- Have a genuine passion for customer service and hospitality.
- Are motivated to learn, develop and take on new responsibilities.
- Demonstrate honesty, integrity and sound judgement.
- Have strong communication and interpersonal skills.
- Are comfortable learning new technologies and systems.
- Show initiative, attention to detail and a commitment to high standards.
- Enjoy being part of a supportive, professional team.
- Can work flexible hours, including evenings, weekends and public holidays.
- Previous gaming experience is an advantage, but it is not essential.
Applicants must be at least 18 years of age and hold, or be willing to obtain, the relevant Victorian RSA and RSG qualifications and complete any additional mandatory training.
WHY BUILD YOUR CAREER WITH MCSC?
We believe that investing in our people is one of the most important investments we can make.
Our staff benefits include:
- We recognise and reward the contribution of our people with competitive, above-award rates of pay.
- Staff Food & Beverage Discounts
- Industry Training & Professional Development
- Professional development opportunities and practical workplace learning.
- Direct Access to Management. Work closely with an experienced Management Team committed to mentoring, coaching and developing future talent.
- Exposure to Industry Leaders. Gain valuable insight into the gaming and hospitality sector through the Club's relationships with leading technology providers, industry organisations and regulatory bodies.
- Career Development Opportunities. Develop transferable skills in customer service, gaming operations, compliance, technology and leadership.
- A Positive Workplace Culture.
OUR CULTURE IS OUR STRENGTH
At MCSC, our workplace culture is built around our RECIPE values:
R – Respect & Integrity
E – Everyone Counts
C – Community
I – Innovation
P – Performance Matters
E – Energy & Passion
These values shape our decisions, our leadership and the way we support each other.
We're proud to be an organisation that reinvests in our local community while providing meaningful employment and career opportunities for our people.
YOUR FUTURE STARTS HERE.
We're building a talent pool of up to three new Gaming Attendants who want to be part of something bigger.
If you're looking for a workplace where you can develop your skills, work alongside industry professionals and create opportunities for your future, we'd love to hear from you.