• Downtown Cleveland Grocery Market Survey

  • The Downtown Neighborhood Association (DNA), Ward 5 Councilman Richard Starr, and community partners are working to better understand what type of grocery store and neighborhood retail would best serve Downtown residents and workers.

    This survey is designed to gather information about shopping habits, grocery spending, travel patterns, and the features people value most in a Downtown grocery store. The results will help inform conversations with prospective grocery operators, developers, and civic leaders as efforts continue to recruit a long-term grocery solution for Downtown Cleveland.

    The survey takes approximately 8–10 minutes to complete. Individual responses will remain confidential and results will be reported in aggregate.

  • About You

  • Which best describes you?*
  • How often are you physically Downtown?*
  • How long have you lived, worked, studied, or regularly spent time Downtown?*

  • How do you shop today?

  • Before the announced closure, how often did you shop at the Downtown Heinen's?*
  • Before the announced closure, how much of your household's grocery shopping happened at the Downtown Heinen's?*
  • What did you typically use the Downtown Heinen's for?*
  • About how much did you typically spend during one Downtown Heinen's visit?*
  • Where do you currently shop for groceries most often? Select up to 3*
  • If Downtown does not have a full-service grocer, where do you expect to get groceries most often? Select up to 3*
  • How often do you currently leave Downtown specifically to buy groceries?*
  • When you leave Downtown for groceries, how long does the full trip usually take?*
  • What is your household size?*
  • About how much does your household spend on groceries in a typical month?*
  • If a Downtown grocery store met your needs, how much of your monthly grocery spending would you likely spend there?*
  • How often would you expect to shop at a new Downtown grocery store if it met your needs?*
  • How much would you typically expect to spend per visit at a Downtown grocery store?*
  • Which price point best describes the grocery option Downtown needs most?*

  • Convenience & Access

  • Do you have regular access to a car?*
  • How would you most likely get to a Downtown grocery store? Select all that apply*
  • How far would you be willing to walk to a grocery store Downtown?*
  • What is the farthest distance you would consider walkable for groceries?*
  • If you drive, what parking option would make you more likely to shop Downtown? Select all that apply*
  • How important would grocery delivery or online pickup be to your use of a Downtown grocery store?*

  • What would your ideal Downtown grocery look like?

  • Rows
  • If you could only choose ONE of the following, which would matter most when deciding where to buy groceries Downtown?*
  • Which categories would be most important for a Downtown grocery store to carry? Select up to 5*
  • What would prevent you from shopping regularly at a Downtown grocery store? Select up to 3*
  • What store hours would best meet your needs? Select up to 3*

  • The next few questions ask you to evaluate several different grocery store concepts.

    There are no right or wrong answers. We are interested in understanding which types of grocery stores would best meet the needs of Downtown Cleveland residents and workers.

  • Which grocery model would best fit Downtown?

  • Rows
  • Which concept would most likely become your primary grocery option Downtown?*
  • Which concept would likely capture the largest share of your grocery spending?*
  • Which concept would be most useful for Downtown workers during the workday?*
  • Which concept would be strongest for residents without regular car access?*
  • Which specific grocery retailers or models would you most like to see Downtown? Select up to 5*
  • If only one grocery retailer or model could open Downtown, which would you choose?*
  • Which retailer or model would you be most likely to shop at weekly?*
  • Which retailer or model would best fit Downtown workers as well as residents?*

  • Downtown Quality of Life

  • What location or area would make the most sense for a Downtown grocery store?*
  • What would make a Downtown grocery store feel safe and comfortable to use? Select all that apply*
  • Would the presence or absence of a full-service grocery store affect your decision to live Downtown?*
  • If Downtown does not have a full-service grocery store, how would that affect you?*
  • For Downtown workers: Would you shop at a Downtown grocery store during or after the workday?*
  • For Downtown workers: What would you be most likely to buy?*

  • Final Thoughts

  • Would you be willing to be contacted by for a follow-up conversation about Downtown grocery access?
  • Format: (000) 000-0000.
  • Should be Empty: