Guest Information Guide

Thank you for choosing Easy Rentals. This handbook explains our rental process from beginning to end so you know exactly what to expect before, during, and after your reservation. Please read each section carefully. Understanding these policies ahead of time helps prevent delays, additional charges, and misunderstandings.

To rent a vehicle you must be at least 25 years old, possess a valid government-issued driver's license, and successfully complete every step of the booking process before arriving for pickup.

Identity verification is required for every reservation and must be completed and approved BEFORE pickup. Your vehicle cannot be released until verification has been approved through the booking platform.

Insurance is required for every reservation and is purchased during the online booking process. Insurance must remain active for the entire rental period.

Roadside Assistance is also required during booking. This provides assistance for qualifying roadside events during your rental.

Bring your driver's license, ensure your booking is fully paid, complete your Pickup Jotform, and verify that your ID verification, insurance, and roadside assistance have all been approved.

Before driving away, complete the Pickup Jotform and thoroughly inspect the vehicle. Photograph the front, rear, both sides, interior, dashboard, fuel level, mileage, wheels, windshield, and any existing damage. These photos become the official record of the vehicle's condition at pickup.

Only drivers approved on the reservation may operate the vehicle. Drive responsibly, obey all traffic laws, keep the vehicle reasonably clean, and notify Easy Rentals immediately if the vehicle is involved in an accident, stolen, damaged, or develops a mechanical concern.

Need more time? Extensions must be requested through the Easy Rentals booking website before your scheduled return time. Approval depends on vehicle availability, completed payment, active insurance, and roadside assistance coverage. Phone calls, text messages, emails, promises to pay, or partial payments do not extend a rental.

Return the vehicle at the time listed on your reservation. If an approved extension is not completed before your return deadline, the rental is considered late. Late returns may result in a $25 late fee

per day, the regular rental rate, mileage charges, and recovery or administrative costs when
applicable.

Return the vehicle with the same fuel level documented at pickup. If the fuel level is lower, you will
be charged the actual cost of the fuel required to refill the vehicle plus a refueling convenience fee.

Mileage limits apply unless Unlimited Mileage was purchased during booking. Additional miles are
billed according to Easy Rentals' mileage policy.

Guests are responsible for all tolls, toll-by-plate charges, parking fees, tickets, citations, and related
administrative charges incurred during the rental.

Please return the vehicle in clean condition. Smoking that results in excessive odor, ash, burns, or
interior damage may result in cleaning or repair charges. Pets are not permitted. Evidence of pets
may result in a cleaning fee plus any additional damage charges.

Complete the Return Jotform before leaving the vehicle. Submit updated photos from the same
angles used at pickup so the vehicle condition can be compared accurately.

Your security deposit is held to cover authorized charges such as damage, fuel shortages, tolls,
mileage overages, late fees, excessive cleaning, or other rental-related costs. If no additional
charges are due, deposits are generally released within 5 to 7 business days. Processing times
may vary depending on your financial institution.

If you have questions before, during, or after your rental, contact Easy Rentals. We are happy to
help and would rather answer questions in advance than resolve avoidable issues later.