Payment and Scheduling Policies
💵Tuition: Your lesson schedule is set with standing appointments reserved just for your student, so that time can't be used for other students. If you need to reschedule a lesson, we ask for advance notice, and availability depends on your tutor's schedule. Your tutor will send you their specific make-up policy.
Ladder Learning charges tuition monthly, at the same rate regardless of how many days fall in that month. We plan for 45 weeks of instruction total, running from September through August of the following year. Your yearly tuition is split into 12 equal payments due on the 1st of each month.
Some major holidays and a winter break are built into the schedule, and their cost is already factored into your tuition rate, so no refunds are issued for sessions during those breaks. Your tutor gets 1 week of vacation with no makeup lessons scheduled. Each student also gets 1 week of vacation, which can be used during spring break or scheduled at another point in the year. You can view all holiday breaks anytime at atlantareads.org/calendar.
💳 Payment: Payment is due on the 1st of every month, and we require either a deposit or autopay set up with a valid credit/debit card. We do not discount tuition for student vacations or other absences, though you are welcome to use your built-in vacation week or reschedule sessions if your tutor's availability allows. Unpaid tuition may lead to suspended sessions or dismissal from tutoring. If you will need an alternate payment date, please let us know ahead of time.
📅 Schedule Changes: You can update your schedule anytime during the year by filling out the Schedule Change Request Form on our website (at the calendar page linked above). Without that form on file, you may be charged for sessions you don't use, so please make sure to submit it.
⏰ Make-Up Sessions: When a tutor or student is unavailable for a scheduled session, we'll either count it as missed (no refund) or issue a make-up credit for later use.
The following policies apply to all make-up credits:
Make-up credits expire on the final day of the last month for which tuition was paid. If tuition for a given month is unpaid, credits cannot be used to schedule lessons during that month (with the exception of the September make-ups week 9/1 to 9/7).
Scheduling a make-up session depends on your tutor's availability and their individual make-up policy, so please check with your tutor directly. Unused make-up credits are not refundable.
✉️ Ending Services: You are not locked into any long-term contract and are free to end services at any time. We ask for at least 14 days' notice before the start of the next billing cycle so we can stop tuition charges in time. Please send this notice in writing, either by email to info@atlantareads.org or through the Schedule Change Request Form above. No refunds are issued for early cancellation.
🏫 School-Provided Services: If your school is covering the cost of services under a separate arrangement, the terms above may not apply, since we bill the school directly and set terms individually with each school.