Quarterly Customer Service NPS Survey
2nd QTR 2026
Q1. On a scale of 0-10, how likely are you to recommend our Council to another family or unit based on your overall experience?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
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Q2. How satisfied are you with the RESPONSIVENESS of our staff?
*
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Q3. How would you rate the HELPFULNESS and PROFESSIONALISM of our staff?
*
Very poor
Poor
Average
Good
Excellent
Q4. How easy is it to get the support or information you need from our Council?
*
Very difficult
Difficult
Neutral
Easy
Very easy
Q5. How well does our Council communicate important information (events, updates, deadlines)?
*
Very poorly
Poorly
Adequately
Well
Very well
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Q6. What is the primary reason for your score in Question 1? (Q1 asked "on a scale of 0-10, how likely are you to recommend our Council to another family or unit based on your overall experience?")
*
Q7. What is one thing we do really well that we should never change?
*
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Q8. Is there anything you need help with right now from our Council?
*
Q9. Is there something we could do better to support you or your unit?
*
Q10. Would you like someone from our office to follow up with you?
*
Yes, please
No, thank you
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Preferred method of contact
*
Email
Phone Call
Text
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Q11. What is your role?
*
Parent/Guardian
Unit Leader
Volunteer
Scout
Other
Q12. Which programs are you primarily associated with?
*
Cub Scouts
Scouts BSA
Venturing
Sea Scouts
Exploring
Other
Q13. How frequently do you interact with Council Staff?
*
Weekly
Monthly
Occasionally
Rarely
Never
Submit
Should be Empty: