How It Works:
1. Your listing will be reviewed and normally published within 24 hours of submission. If we need any clarifications a member of our team will be in touch.
2. If a buyer makes an offer or wants to place an order, we will be in touch to confirm if your ebike is still available.
3. Once payment is received from the buyer we will contact you to arrange delivery. We will organise a specialist courier to collect your eBike (fully assembled) and deliver to the buyer at no cost to you.
4. After delivery, the buyer has 48 hours to check the bike as part of our Buyer Protection Period. If no dispute is raised, we will process your payout.
✔ Secure Payment. The buyer pays the platform and we pay you directly via bank transfer.
✔ Buyer Pays For Delivery. Once sold, we will arrange for your e-Bike to be collected and delivered to the buyer at no cost to you. Buyers can also collect from your address but only with your prior agreement.
Important: Sellers must ensure that their e-Bike is accurately described in the listing to avoid valid buyer disputes and return of their e-Bike which may incur cancellation of the order. Valid disputes can only be raised if your eBike is significantly different to the description in the listing. Examples would be a faulty motor/battery, mileage significantly higher than stated or the condition significantly worse.
We work with buyers and sellers to resolve disputes if they happen but our best recommendation is to ensure your listing is honest and accurate and to disclose anything you think a buyer may need to know.