1. Our physicians and nurse practitioners (NPs) work closely as a team to deliver comprehensive care. Both our physicians and NPs review medical concerns and test results. However, you may often be able to secure an appointment with one of our nurse practitioners earlier than with a physician.
2. To provide the most efficient service, email is our primary method of communication. Our administrative team monitors and responds to messages during regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM.
3. English is our primary language. While some staff speak other languages, matching with a multi-lingual provider is not guaranteed. Patients requiring language translation are responsible for bringing an interpreter to their appointments to ensure clear communication regarding their care.
4. After submitting your form, you will join our queue for a 'meet and greet' appointment. Please note that Canadian Family Clinic does not assume responsibility for your medical care until this first appointment has taken place. After the first appointment, you may schedule appointments as needed. Please DO NOT contact us about how long the wait time is. If there is an issue with your enrolment form, we will contact you and your position in the queue will not be affected.