FAIRVIEW UTILITIES: CUSTOMER FEEDBACK
Thank you for choosing us for your domestic water, irrigation, and/or electrical needs. Your satisfaction is our top priority, and we would greatly appreciate your feedback to help us enhance our services. Please take a few moments to share your feedback.
Email
*
example@example.com
Name
*
First Name
Last Name
Please select which service(s) you currently use:
Domestic Water
Landscape Irrigation
Electricity
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Domestic Water
On a scale of 1 to 5, how would you rate the reliability of our domestic water supply?
5. Very Reliable
4. Reliable
3. Neutral
2. Unreliable
1. Very Unreliable
Have you experienced any issues or interruptions with your domestic water service recently?
Yes
No
How would you rate our response time for addressing water supply issues (leaks, low pressure, disruptions)?
Great
Needs Improvement
N/A( Haven't experienced water supply issues)
Please use this space to offer suggestions on how we can improve our domestic water service
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Customer Service
How would you rate the responsiveness of our customer service when you have queries or concerns related to domestic water, irrigation or electricity?
Excellent
Good
Fair
Poor
How satisfied are you with the billing and payment processes for your utilities?
5. Very Satisfied
4. Satisfied
3. Neutral
2. Dissatisfied
1. Very Dissatisfied
How satisfied are you with the clarity of billing and usage information?
5. Very Satisfied
4. Satisfied
3. Neutral
2. Dissatisfied
1. Very Dissatisfied
How would you rate the communication channels used to keep you informed about service updates or changes?
The current communication is working well
I would like to see more communication in other channels
What other communication channels would you like to receive communication on?
How likely is it that you would recommend Fairview Utilities to others?
10. Very Likely: Extremely satisfied and very likely to recommend
9. Likely: Highly satisfied and likely to recommend the product or service. Minor improvements could make the experience even better.
8. Slightly likely: Satisfied but not overly enthusiastic. Might recommend.
7. Slightly likely: Somewhat satisfied but not highly enthusiastic. There's a possibility of recommending, but improvements would increase likelihood
6. Neutral: Neither satisfied nor dissatisfied. There's no strong inclination to recommend or discourage others
4-5. Unlikely: Dissatisfied, with low likelihood of recommending. Improvement is needed to meet expectations.
2-3. Unlikely: Very dissatisfied with low likelihood of recommending. Major areas that need improvement.
1. Unlikely: Extremely dissatisfied and unlikely to recommend. Significant issues or concerns.
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