Effective Date: 

🐾 Welcome to the Woofers Go Walking Family! 🐾

Thank you for choosing Woofers Go Walking. We're excited to meet your furry friend and provide them with the safest, most enjoyable walking experience possible!

This registration form helps us get to know your dog and understand their unique needs. Please take a few moments to complete it carefully.

What's included:

• Your contact information and emergency details
• Your dog's health, behaviour, and preferences
• Service terms and payment agreement
• Consent forms and final agreement

By signing this agreement, you confirm that you've read and understood our Terms and Conditions. We can't wait to start walking with your pup!

Please provide a trusted person who can make decisions regarding your dog if we cannot reach you.

Please confirm your dog's preventative care is up to date:

Please provide details of any behaviours that may affect your dog's safety or the safety of others.

Has your dog ever displayed:

Woofers Go Walking provides professional dog walking and pet care services.
Our priority is to provide a safe, reliable and enjoyable experience while ensuring the welfare of every dog in our care.
We operate on a reserved booking basis. When you book with us, you are reserving dedicated time within our schedule for your dog.

All bookings, payments, invoices, service updates and client information are managed through TailPro.

You are responsible for ensuring all information held within your TailPro account remains accurate and up to date, including:

• Contact details
• Emergency contacts
• Veterinary information
• Medical conditions
• Behaviour information
• Home access instructions

These Terms and Conditions form the agreement between Woofers Go Walking (we, our, us) and the dog owner (you, your).

By booking our services, you confirm that you have read, understood and agree to these Terms and Conditions.

Regular clients may reserve fixed walking days each week.

Your booked days are reserved exclusively for your dog and cannot be offered to another client.

Payment secures your dog's place within our schedule.

Your payment is for the reserved availability and not solely for attendance.

All bookings must be paid for at the time of booking through TailPro.

A booking is only confirmed once payment has been received.

By making payment, you are reserving your dog's place within our schedule for the selected date(s).

For regular bookings, your agreed days are reserved specifically for your dog. As these spaces cannot be allocated elsewhere, payment remains due whether or not your dog attends.

Missed sessions cannot be refunded, transferred or carried forward.

Woofers Go Walking reserves the right to decline, cancel or suspend bookings where payment has not been received.

As your booking reserves dedicated time within our schedule, booked sessions remain payable if your dog cannot attend due to:

• Holidays
• Owner illness
• Working from home
• Work commitments
• Vet appointments
• Family commitments
• Any other personal reason

No refunds, transfers or replacement sessions will be provided for unused bookings.

We will provide as much notice as reasonably possible of planned annual leave and closures.

No charge will be made for services that cannot be provided due to our planned annual leave.

If we are unable to provide a booked service due to illness, severe weather, vehicle issues or unforeseen circumstances, we will make every reasonable effort to arrange suitable alternative cover.

Where this is not possible, a refund or credit will be issued for the affected booking.

Owners must ensure their dog:

• Is fit and healthy for exercise.
• Has appropriate vaccinations where required.
• Receives regular flea, tick and worming treatments.
• Has suitable identification.
• Has accurate information recorded with Woofers Go Walking.

Owners must inform us immediately of any changes to their dog's:

• Health
• Medication
• Behaviour
• Home access arrangements

Failure to disclose important information may result in termination of services.

Owners must disclose any history of:

• Aggression towards people or animals
• Reactivity
• Biting
• Nervous or fearful behaviour
• Resource guarding
• Escape attempts
• Excessive barking
• Any behaviour that may affect safety

Owners remain responsible for any injury, damage or losses caused by their dog.

Woofers Go Walking reserves the right to refuse or discontinue services where a dog presents a safety concern.

Dogs may be walked individually or as part of a carefully selected social group.

Groups are formed based on:

• Temperament
• Compatibility
• Welfare
• Safety

Woofers Go Walking reserves the right to alter walking arrangements where necessary.

Where a dog requires exclusive one-to-one walks due to behaviour, welfare or safety requirements, this must be agreed in advance and may be charged at a different rate.

If your dog becomes ill or injured whilst in our care, we will make every reasonable effort to contact you immediately.

If we cannot reach you, you authorise Woofers Go Walking to seek veterinary treatment where considered necessary for your dog's welfare.

All veterinary costs remain the responsibility of the owner.

Any keys provided to Woofers Go Walking will be stored securely.

Keys will only be identified by your dog's name or an internal reference.

No address details will be stored alongside keys.

Clients must notify us immediately of any changes to locks or access arrangements.

For the safety of your dog, our staff and members of the public, Woofers Go Walking may use company leads, collars or suitable walking equipment where appropriate.

Where necessary, a figure-of-eight lead, Canny Collar or similar suitable walking aid may be used if required to safely control a dog during exercise.

During extreme weather conditions, walks may be adapted to protect your dog's welfare.

This may include:

• Shorter walks
• Enrichment activities
• Garden time
• Toilet breaks
• Alternative exercise

These decisions will always be made with your dog's safety and welfare as the priority.

Recurring clients with scheduled days must provide four weeks written notice to cancel their reserved booking. Adhoc bookings require 48 hours notice to cancel the booking.

Payment remains due throughout the notice period.

All bookings cancelled with less than 48 hours' notice will be charged in full.

Woofers Go Walking reserves the right to suspend or terminate services where:

• Payments remain unpaid.
• Information has been withheld.
• A dog presents an unacceptable safety risk.
• Staff experience inappropriate or threatening behaviour.
• Safe working conditions cannot be maintained.

Whilst every reasonable care is taken, dogs are exercised at the owner's risk.
Woofers Go Walking accepts no responsibility for illness, injury, loss or damage
arising from pre-existing medical conditions, undisclosed behavioural issues or
circumstances outside of our reasonable control.

Your decision will be respected and may be changed at any time by notifying
Woofers Go Walking in writing.

Where appropriate, dogs may be exercised off lead in safe and suitable
locations.
Off-lead exercise will only be provided where:

• Your dog has reliable recall.
• We consider it safe to do so.
• Weather and environmental conditions are suitable.
• The welfare and safety of your dog, other dogs and members of the public
  can be maintained.

Woofers Go Walking reserves the right to keep any dog on lead at any time if we believe it is in the dog's best interests.

I understand that although every reasonable precaution is taken, exercising a dog off lead carries inherent risks.

To access suitable walking locations or where necessary during the provision of services, dogs may be transported in a properly secured vehicle.

All dogs will travel safely using suitable restraints or secure travel crates where appropriate.

If my dog becomes ill or injured whilst in the care of Woofers Go Walking and I cannot be contacted, I authorise Woofers Go Walking to obtain veterinary treatment considered necessary for my dog's welfare.

I understand that all veterinary fees and associated costs remain my responsibility.

Where house keys, access codes or alarm details are provided, Woofers Go Walking agrees to keep this information secure and confidential.

Keys will be identified only by an internal reference or the dog's name and will not display my address.

I agree to notify Woofers Go Walking immediately of any changes to locks,
access arrangements or alarm systems.

Woofers Go Walking collects and stores personal information solely for the
purpose of providing our services.

Your information will be stored securely and handled in accordance with
applicable UK data protection legislation.

Your information will never be sold or shared with third parties except where
required:

• To protect the welfare of your dog.
• To obtain veterinary treatment.
• Where required by law.

I confirm that:

• The information I have provided is true and accurate.
• I have disclosed all known medical and behavioural information relating to my dog.
• My dog is fit and healthy for exercise unless otherwise declared.
• I agree to notify Woofers Go Walking immediately of any changes to my dog's health, behaviour, medication or contact details.
• I have read, understood and agree to the Woofers Go Walking Client Registration Form and Service Terms and Conditions.
• I understand that dog walking involves normal and unavoidable risks despite every reasonable precaution being taken.

Thank you for choosing Woofers Go Walking. We look forward to caring for your dog and providing a safe, reliable and enjoyable walking service.

WOOFERS GO WALKING

Professional Dog Walking & Pet Care Services

07852 290440

beth@woofersgowalking.org

www.woofers-go-walking.org

Thank you for trusting us with your furry family member. We look forward to many happy walks together!