Client-Trainer Agreement 1:1 Personal Training and Hybrid Coaching

This agreement is between Steph ("the trainer") and the undersigning client. It covers the terms of your coaching relationship, including payments, cancellations, and mutual commitments.

By signing this agreement, both parties confirm they have read, understood, and accepted all terms below.

This agreement covers 1:1 Personal Training and/or Hybrid Coaching services provided by Steph, trading as Steph E PT.

Your trainer will design and deliver a personalised training programme based on your goals, lifestyle, and current fitness level. An initial consultation may be required before your programme begins, unless deemed unnecessary by the trainer.

All payments are collected by monthly direct debit via Stripe. By signing this agreement, you authorise Steph E PT to collect your agreed monthly fee on the 1st of each month.

If you join partway through a month, a one-off pro-rated payment will be taken to cover the period between your start date and the next collection date. Your regular monthly payment will then begin automatically from the following month.

Your monthly fee covers the agreed number of sessions per month as outlined in your pricing plan. This is a fixed monthly fee and is not reduced based on sessions attended.

If a payment fails, Steph E PT will notify you promptly. Please resolve any payment issues within 7 days. If a failed payment is not resolved within 14 days, your sessions may be suspended until the balance is cleared.

If you need to pause your training for any reason (holiday, injury, or other circumstances), speak to your trainer about suspending your plan. A suspension keeps your direct debit mandate active so you do not need to re-register when you return. Suspensions are granted at the trainer's discretion and require reasonable notice. 

You are required to give one full calendar month's written notice to cancel or make any changes to your payment plan with Steph E PT.

For example, if you inform Steph E PT with your written notice on 15th January, then February will be the full month's notice.

The client's commitment: If you cancel a session with less than 24 hours' notice for any reason, the full session fee applies. If the session can be rearranged for a mutually convenient time on the same day, no charge will apply. Sessions missed without notice are charged in full.

The trainer's commitment: If the trainer cancels a session with less than 24 hours' notice for any reason, the next booked session will be provided completely free of charge. If the session can be rearranged for a mutually convenient time on the same day, no additional session is owed. With 24 hours' notice or more, no compensation is required.

This policy exists to protect both parties equally. Because this is the trainer's livelihood, they will almost never cancel on you. That is why we are confident making this commitment.

1. Wear suitable workout clothing and footwear to all sessions.
2. Inform your trainer of any medical conditions, injuries, or medications before your first session and whenever anything changes.
3. Arrive on time. The trainer will wait up to 15 minutes past the agreed start time. After this, the trainer may leave and the session will be charged in full. If you arrive within the 15-minute window, only the remaining time will be used. No extra time will be given.
4. Communicate openly with your trainer about how you are feeling during sessions, including any pain, discomfort, fatigue, or concern for your safety.

I understand that my participation in exercise programmes, sessions, or events conducted by Steph and Steph E PT is voluntary and at my own risk.

I am aware that exercise can be physically demanding and, in rare cases, may result in injury. I will perform all exercises at my own pace, based on my own fitness level, strength, and movement ability.

I confirm that I will inform Steph of any symptoms during exercise, including fatigue, shortness of breath, chest discomfort, or any pain or concern for my safety. If I have high blood pressure, diabetes, a heart condition, any existing injury, have had recent surgery, or am taking prescribed medication that could affect my performance, I will inform Steph before participating in any exercise.

I understand that I will be given instructions on how to perform exercises and use equipment, and I will ask if there is anything I do not understand before starting.

Steph and Steph E PT will not be liable for any injuries or damage arising from participation in training. Steph shall not be responsible for articles lost or stolen during training.

By taking part in training with Steph E PT (including but not limited to personal training, group training, or events), I agree that images or video captured during my training may be used for marketing, publicity, social media, press releases, and other promotional purposes by Steph E PT, including on StephEPT.com and associated social media channels. 

I confirm that I have read and understood this agreement in full. I understand that I should inform my trainer of any medical condition and that I may be advised to consult my doctor before starting.

I acknowledge that I have either received medical clearance to participate, or that I have chosen to participate without consulting my doctor and accept full responsibility for doing so.

I release Steph from any liability for personal injury or other damage sustained during any exercise programme.

I acknowledge receipt of this agreement and confirm acceptance of all terms and conditions.