Appointment, Cancellation, Deposit & Payment Agreement

 

Deposits

All appointment deposits are non-refundable.

The deposit reserves a specific appointment date and time and prevents that time from being offered to another client. The deposit will be applied toward the total price of the scheduled service unless otherwise stated.

A deposit may be forfeited if the client cancels, reschedules without the required notice, arrives too late for the service to be completed, or fails to attend the appointment.

Cancellation and Rescheduling Fees

Cancellation and rescheduling fees are based on the full price of the service originally scheduled.

48 hours before the appointment:
The client may cancel or reschedule without an additional cancellation fee. The deposit remains non-refundable.

At least 24 hours, but less than 48 hours before the appointment:
The client is responsible for 50% of the scheduled service price.

Less than 24 hours before the appointment, including same-day cancellations:
The client is responsible for 75% of the scheduled service price.

Cancellation notice is not considered received until it has been directly acknowledged by the service provider. Social media comments, messages sent to an inactive account, or messages sent through another person may not qualify as proper notice.

These fees are intended to reasonably compensate the service provider for the appointment time that was reserved, the loss of the opportunity to schedule another client, preparation performed for the appointment, and other related business losses. They are not intended as a punishment.

No-Call, No-Show Policy

A client who fails to attend an appointment without providing cancellation notice will be responsible for 100% of the scheduled service price.

A no-call, no-show will also result in the client being permanently removed from the clientele and prohibited from making future appointments.

Repeated Cancellations or Rescheduling

A client who cancels or reschedules the same appointment or service more than three times will lose future booking privileges.

This means that a fourth cancellation or rescheduling request may result in the client being permanently declined for future appointments.

Card-on-File Authorization

The client authorizes the service provider to charge the payment method placed on file for:

The remaining balance of a completed service;
Applicable cancellation or rescheduling fees;
No-call, no-show fees;
Any other amount that the client has separately approved in writing.
The client understands that the payment method provided must belong to the client or must be used with the cardholder’s permission.

Chargebacks and Payment Disputes

Clients have the right to question or dispute a charge that they genuinely believe is incorrect or unauthorized. Before initiating a chargeback, the client agrees to contact the service provider and allow a reasonable opportunity to review and resolve the concern.

A chargeback does not erase a valid payment obligation under this agreement.

If a client initiates a fraudulent, knowingly false, or bad-faith chargeback after receiving and completing a service, the client will remain responsible for:

The full unpaid service balance;
Any payment previously reversed or refunded through the chargeback;
Documented chargeback or payment-processing fees;
Reasonable administrative and collection expenses;
Court filing fees, service fees, and other recoverable legal costs; and
Any additional damages permitted by applicable law.
If a client initiates a fraudulent, knowingly false, or bad-faith chargeback involving a properly assessed cancellation or no-show fee, the client will remain responsible for the original fee, documented chargeback expenses, reasonable collection costs, court costs, and any additional damages permitted by law.

To the fullest extent permitted by law, the service provider may seek liquidated damages of up to an additional amount equal to the disputed charge when the provider’s documented losses, administrative expenses, lost time, processing fees, and collection expenses reasonably support that amount. This provision is intended to compensate the provider for actual losses and expenses and is not intended as a punishment.

The service provider reserves the right to submit this signed agreement, appointment records, communications, photographs, proof of completed services, payment authorization, and all other relevant documentation when responding to a chargeback.

Any client who initiates a fraudulent or bad-faith chargeback will immediately lose all future booking privileges.

Collection and Legal Action

Any unpaid balance may be referred for collection or pursued through the appropriate court, including Small Claims Court when applicable.

To the fullest extent permitted by law, the client agrees to be responsible for the unpaid balance, applicable contractual fees, court filing fees, service-of-process expenses, reasonable collection expenses, and reasonable attorney’s fees when authorized by this agreement and awarded by the court.

Governing Law and Severability

This agreement will be governed by the laws of the State of New York.

If any part of this agreement is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to remain in effect.

Client Acknowledgment

By signing below or electronically accepting this agreement, the client confirms that:

They have read the entire agreement;
They understand the cancellation, deposit, no-show, and payment requirements;
They voluntarily agree to these terms;
They authorize the charges specifically described in this agreement; and
They have received or had the opportunity to save a copy of this agreement.