🎟️ Ticket Transfers & Refunds
We want to make sure your experience is as flexible as possible! Because tickets are reserved especially for your family, we are unable to offer refunds or exchanges.
However, if your plans change, you are welcome to gift or transfer your experience to someone else. Please notify us by email at info@whiteoaksterrace.com at least 24 hours in advance.
If an unexpected last-minute illness prevents you from attending, we may be able to transfer your experience to the following season, provided The Santa Experience operates again. 🎄✨
📸 A Little Note About Photos & Video
We’ll be capturing photos and videos throughout the event to help us share the holiday magic and memories from The Santa Experience (White Oaks Terrace)! By purchasing a family experience ticket, you understand and agree that photos or videos taken during your experience may be used by White Oaks Terrace for marketing, on our website, or on social media.
We truly appreciate your support and are excited to celebrate the season with you! 🎄✨