About This Survey

1
Which county do you live in?* This field is required.
Park County
Hot Springs County
Teton County
2
How long did you have this need before you asked for help?
Less than 1 month
1 to 2 months
3 months or more
Not sure
3
How many places did you contact before someone could help?
1
2 or 3
4 or more
4
From the day you asked to the day it was paid, how long did it take?
Less than 1 week
1 to 2 weeks
3 to 4 weeks
More than a month
It has not been paid yet
Not sure
5
What took the longest?
Finding out where to go
Getting my papers together
Giving the same information more than once
Waiting to hear back
Waiting on my landlord, utility company, or other business
Nothing took long
Not sure
6
While you waited, did any of these happen?
Late fees were added
I got an eviction or shut-off notice
I borrowed money
I skipped another bill to cover this one
I missed work
I missed treatment or an appointment
None of these
7
How many times have you gotten this help?
First time
2 or 3 times
4 or more
8
Were you treated with respect?
Yes
Mostly
No
9
Did the help fix the problem?
Yes
It helped, but the problem is not fixed
No
Too soon to tell
10
Overall, how was the help you got?
Very good
Good
OK
Poor
Very poor
11
What would keep this from happening again?
Tell us in your own words. FY2027 CSBG · Organizational Standards 1.2, 1.3, 6.4
12
Household TypeWhich best describes your household?
Single adult
Two or more adults
Household with children under 18
Older adult household (65+)
Other
Prefer not to answer
13
What first led you to seek CSBG assistance through YCAN?(Select the one that best fits.)
I realized my household needed financial assistance.
A friend, family member, neighbor, or coworker suggested I apply
A case manager, social worker, or another community organization suggested I apply.
Wyoming 211 referred me or suggested I apply.
I learned about YCAN or CSBG through community outreach, social media, or the internet.
I had received CSBG assistance through YCAN before.
14
Before you applied, had you heard from other people in the community about where or how to get financial assistance?* This field is required.
YESNO
15
Before you applied, did what you heard about YCAN and CSBG match your actual experience?
It matched my experience.
It mostly matched my experience.
It only partly matched my experience.
It did not match my experience.
I wasn't sure what to expect.
16
What about CSBG assistance was different from what you expected?(Select all that apply.)
Who qualifies for CSBG assistance
Documents needed to verify eligibility
CSBG Income eligibility requirements
Residency or county eligibility requirements
The time it took YCAN to determine my eligibility after my complete application and all required documents were submitted.
The time it took my landlord, utility company, childcare provider, or other vendor to provide the information needed for payment
Types of assistance available
Amount of assistance available
17
Is there anything about finding or applying for assistance that was confusing or difficult that you would like us to know?(Optional)
Huge
Large
Normal
Small
Ok
Ok
18
Which county did you receive CSBG assistance in?
Park County, Wyoming
Hot Springs County, Wyoming
Teton County, Wyoming
I don't know
19
Did the first organization you contacted help connect you with the programs and services your household needed?
Yes, I was already receiving services from that organization, and they helped me access the resources I needed.
Yes, I was already receiving services from that organization, but after their available assistance was exhausted, they helped connect me with other resources.
Yes, they helped me identify and connect with other programs or organizations that could help.
They helped with some of my needs, but I still had to find other resources on my own.
No, I had to figure out where to go on my own.
I only needed one service.
I don't remember.
20
How well did the person helping you explain what information or documents were needed?
Very well
Well
Somewhat well
I did not need an explanation
Poorly
21
Did the organization help you connect with services that matched your household's needs?
Yes, the services were coordinated with my household’s needs
Somewhat
No
Four or more programs
I only needed one service
I’m not sure
22
Did different organizations already have the information they needed, or did you have to provide the same information more than once?
Most organizations already had what they needed.
I had to provide some information more than once.
I had to provide the same information many times for different programs.
I only worked with one organization.
I don't remember
23
What is one change that would make it easier for people in your community to find, apply for, or access the services and financial assistance they need?(Optional)
Huge
Large
Normal
Small
Ok
Ok
24
Did the person helping you treat you with dignity and respect?
Always
Usually
Sometimes
Never
25
Was the CSBG application and eligibility process explained in a way you could understand?
Always
Usually
Sometimes
Never
26
How satisfied were you with the time it took the referring organization to submit your completed application to YCAN?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
27
How satisfied were you with the time it took YCAN to determine your eligibility after receiving your completed application?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
28
How satisfied were you with the time it took your landlord, utility company, or other vendor to provide YCAN the information needed to complete your assistance?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
29
Did the assistance help improve your housing situation?
Yes, completely
Yes, partially
No
Too soon to tell
30
Overall, how satisfied are you with the help your household received?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
31
If you needed help again in the future, would you know where to start?
Yes
Probably
No
Not Sure
32
Please tell us about any unmet needs in your community or ideas that could make it easier for people to find, apply for, or receive services and financial assistance in the future.(Optional)
33
How do you usually learn about community programs, services, or important local information?Select all that apply.
From a community organization
From family, friends, neighbors, or coworkers
From my employer, school, or child care provider
From a church or faith community
From Facebook or other social media
From text messages or email
From newspapers, radio, or other local news
At community locations (such as a library, food pantry, laundromat, or community center)
From my landlord or property manager or utility company
A government agency (such as DFS, Public Health, WIC, or another public agency)
I rarely receive information about community programs
Online resources (such as the YCAN website, Wyoming 211, or other websites)
34
What, if anything, could YCAN or community organizations do to make it easier for people to get help? (Optional)Your suggestions help improve services for future households.
(Optional)
35
Is there anything else you would like YCAN or community leaders to know?Please share any additional comments or suggestions.
(Optional)
Should be Empty: