TIMELINE FOR RETURNS REPAIRS & REMONOS
From Jon Hart: We strive to hand-craft the highest quality merchandise and want all of our customers to be completely satisfied with their Jon Hart products. We stand behind our quality workmanship and materials and will replace or repair any product due to defective workmanship/materials. Misuse, neglect, or damage caused by common carrier is not covered in our guarantee. Repairs due to normal wear and tear, or misuse, such as airline damage, will be subject to a reasonable service charge based on time and materials.
Once the form below is completed Fresh Ink will find the transaction date of your purchase and submit your request along with the purchase date to Jon Hart for their review.
Response time: 5-7 business days (this is the amount of time Jon Hart takes to get us a return authorization for your project.)
Repair time: 5-8 weeks
If approved for repair, the the item will be shipped to
Jon Hart Design
Attn: RMA (insert number here)
220 Burleson Street
San Antonio, Texas 78202
You are required to put a company-issued return authorization number on the outside of the box along with a copy of the email from Fresh Ink with this information.
We recommend that you insure your repair/remonogram for the full value of the merchandise and ship via a traceable carrier, (USPS Priority Mail, UPS, Fed-Ex, etc.) as the carrier will be responsible for a lost or damaged package. Customers making repair or re-monogram requests are responsible for shipping costs to and from Jon Hart.
Commercial Airline Damage
Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. Damage caused by an airline is the airline’s responsibility and claims must be submitted to the airline at the time the damage occurs. If you do not follow this procedure, you risk the damage will not be covered under airline policy or by Jon Hart Design.
If you are dissatisfied after making your baggage damage claim to the airline, please contact:
Aviation Consumer Protection Division
US Department of Transportation
C-75
400 7th Street, SW, Room 4107
Washington, DC 20590
(214) 765-6949
(The timeline and process for re-monograms is similar to repairs)
The ability to re-monogram most items is one the great things about Jon Hart products. Unfortunately we get too busy sometimes to do them. Elective remonos and repairs are not accepted during busy seasons such as Graduation (May & June) and Christmas (November & December).
Outside of our busy season, the following are our expected turn-around times for elective repairs and remono's. We'd prefer you wait until after our busy seasons to send in anything that isn't urgent.
Most Jon Hart products can be re-monogrammed and you can complete the returns form to initiate the process. Some of our items have restrictions or limitations.
Items that cannot be re-monogrammed include items without a patch (full-leather or clear), small patch items (ID Wallets or Pod Pouches), and insulated items (coolers, Cool It's, & Lil' Chills).
Items lined with fabric, padding, or fleece require us to sew through the lining.
Clear items with a patch can only be re-monogrammed once.
If you need a re-monogram please complete the same form below and we will notify Jon Hart of your request to confirm pricing and timing.