Refund & Cancellation Terms

PIQUITAS LLC
3733 1 WESTHEIMER ROAD PO BOX 1066 HOUSTON, TX 77027
Effective Date July 1st 2026

Summary of Our Refund Policy
All ticket sales are final and non-refundable. If we cancel the show, you receive a full refund automatically. If we reschedule it, your ticket is valid for the new date, and you may request a refund if the new date does not work for you. If the headline performer changes, you may request a refund. Tickets may be transferred to another person at no charge.

1. Definitions and Acceptance
Your ticket contract is with PIQUITAS LLC, a Texas limited liability company. Experience Museo is the cultural program through which PIQUITAS LLC presents its concerts and other live performances; it is not a separate legal entity. References to Experience Museo on our website, tickets, and marketing materials mean PIQUITAS LLC.

“We,” “us,” and “our” mean PIQUITAS LLC. “You” means any site visitor, ticket purchaser, or attendee. “Attendee” means any person who enters the venue for a Show, whether or not they purchased the ticket. “Show” means any live concert or other live performance for which we sell admission.

By purchasing a ticket from us, you agree to be bound by these Terms and by all applicable laws, ordinances, and regulations. If you purchase tickets for other people, you must give them a copy of these Terms, or the link to them, before they attend, and you accept these Terms on their behalf as their agent. Separately, these Terms are printed or linked on every ticket and posted at the entrance to the venue, and every Attendee accepts them as a condition of entry by entering the venue.

How you accept these Terms. Before your payment is taken, you must tick a box confirming that you have read and agree to these Terms, including the assumption of risk and release of liability in Section 10. You cannot complete your purchase without doing so. We record the date and time of your acceptance and the version of these Terms in force at that moment, and we will provide that record on request. The version applicable to your purchase is identified at the top of this document.

2. Pricing, Fees, and Taxes
All prices are stated in United States Dollars (USD).

The price displayed to you when you first see a ticket advertised or offered is the full price of that ticket, excluding only Texas sales tax. That displayed price does not change during checkout. We do not add mandatory fees at any point in the checkout process, and we do not increase the displayed price during your transaction. The only amount added is Texas sales tax, described below.

No booking, service, or processing fees. We do not add booking, service, handling, or processing fees to your ticket. The ticketing platform we use charges us a fee, and we absorb that cost ourselves rather than passing it on to you. The ticket price you see is the ticket price you pay, before tax.

Applicable Texas state and local sales tax is shown separately and added before payment. The final amount to be charged to your payment method — ticket price plus tax — is displayed to you before you are asked to pay, and at least as prominently as the ticket price. We are responsible for the collection and remittance of Texas sales tax on admissions.

Optional add-ons you choose to purchase (for example, merchandise, drink packages, or meet-and-greet upgrades) are priced separately and disclosed before you are asked to pay.

Refundability. Where a refund is due under these Terms, we refund the full amount you paid, including all tax collected. Charges for optional add-ons are refunded only if the add-on was not delivered.

3. All Sales Are Final
All ticket sales are final and non-refundable, except as expressly provided in Sections 4, 5, and 6 below.

We do not issue refunds or credits for change of mind, scheduling conflicts, travel disruption, illness, late arrival, no-shows, or failure to use a ticket for any reason. If you cannot attend, please transfer your ticket under Section 7.

4. Cancellation of the Show
If we cancel a Show and do not offer a rescheduled date, you will receive a full refund of the total price you paid, including tax. Refunds are issued automatically to the original method of payment, within thirty (30) days of our announcement of the cancellation. No request is required.

If your original payment method is closed or expired, contact us at info@experiencemuseo.com and we will arrange an alternative refund method.

5. Postponement or Rescheduling
If a Show is postponed or rescheduled, your original ticket remains valid for the rescheduled date and no action is required on your part.

You may instead request a full refund in either of the following circumstances:

We do not announce a rescheduled date within thirty (30) days of the original Show date. In that case, the Show is treated as cancelled under Section 4 and refunds are issued automatically.
The Show is rescheduled to any other date. In that case, you may request a full refund by emailing info@experiencemuseo.com within fourteen (14) days after we announce the new date, or before the rescheduled Show begins, whichever is earlier.
Refunds under this Section are issued to the original method of payment within thirty (30) days of your request.

6. Changes to the Lineup or the Show
Live performance involves changes. The following do not entitle you to a refund: changes to opening or supporting acts; changes to set times, set length, or running order; changes to production, staging, lighting, or sound design; and changes to seating configuration or standing areas.

Headline performer. If the headline performer advertised for a Show is replaced, you may request a full refund by emailing info@experiencemuseo.com within fourteen (14) days after we announce the change, or before the Show begins, whichever is earlier.

Venue. If we move a Show to a different venue, you may request a full refund on the same terms.

7. Transfer of Tickets
Tickets are transferable at no charge. If you cannot attend, email info@experiencemuseo.com with your order confirmation and the new attendee’s full name at least twenty-four (24) hours before doors.

A transfer is effective only when we confirm it in writing by reply email. Until then, the original ticket holder remains the person entitled to admission. A transfer request received less than twenty-four (24) hours before doors may be declined, though late requests will be accommodated where reasonably possible.

Commercial resale. You may resell or transfer your ticket. We do not restrict the price at which you do so. We are not responsible for tickets bought from anyone other than us or our authorized ticketing platform, and we may refuse admission on a ticket we reasonably determine to be counterfeit, duplicated, or obtained fraudulently. Where we refuse admission on that basis, we will refund the original purchase price to the original purchaser.

8. Entry, Age Policy, and Conduct
Admission requires a valid ticket for the applicable date. We may require photo identification matching the ticket holder’s name. Doors open, and the Show begins, at the times stated on your ticket and in your order confirmation. Times are approximate and may change. There is no re-entry once you leave the venue.

Age policy. Guests aged 6 and over are welcome. Guests under 6 are not admitted. Every guest under 18 must hold a valid ticket and must be accompanied at all times by a parent or legal guardian aged 18 or over who also holds a valid ticket. We may ask for proof of age.

Hearing protection for children. Live music at this venue reaches sound levels that can damage hearing, and children are more vulnerable to this than adults. Hearing protection is provided free of charge at the box office. Every guest under 18 must be given hearing protection at entry and, as a condition of admission, the accompanying adult is responsible for ensuring the guest wears it during the Show. Hearing protection is also available on request to any adult guest.

Alcohol. PIQUITAS LLC does not sell, serve, or supply alcoholic beverages. Alcoholic beverages at our Shows are sold by an independent third-party vendor operating under its own permit issued by the Texas Alcoholic Beverage Commission, and that vendor is solely responsible for its own sales and service. We receive no share of the revenue from alcohol sales. Alcohol is sold only to guests aged 21 and over on presentation of valid government-issued photo identification. Guests aged 21 and over who wish to purchase alcohol will be issued a wristband at entry. Guests under 21 are issued a different wristband, and identification is checked both at the entrance and at the point of sale. We and the vendor each reserve the right to refuse or discontinue service to any person.

It is unlawful for any person under 21 to purchase, possess, or consume alcohol, and unlawful for any person to purchase or provide alcohol for a person under 21. Any guest who does either will be removed from the venue without a refund, and the accompanying adult may be removed as well.

We may refuse admission to, or remove from the premises, any person who behaves in a manner that is unsafe, disruptive, intoxicated, or damaging to the venue, equipment, performers, staff, or other guests, or who violates our posted venue rules. Refusal of admission or removal on these grounds does not entitle the ticket holder to a refund. These rights may be exercised on our behalf by security and event staff.

Prohibited items include weapons, illegal substances, outside food and beverage, professional cameras and recording equipment, tripods, laser pointers, and any item our staff reasonably determines poses a risk to guests, performers, or equipment.

9. Our Role and Independent Vendors
What we do. PIQUITAS LLC produces and organizes the Shows. We book and pay the performers, rent the use of the venue for each Show, rent the production equipment, and arrange the services needed to hold the event, including security and valet parking. Your ticket buys admission to the Show. It does not include food, beverages, alcohol, parking, merchandise, or any other product or service.

The venue. We do not own or lease the venue. For each Show we rent the use of the space from its owner. The owner is responsible for the building itself, including its structure, fixtures, utilities, and compliance with building, fire, and occupancy requirements, and we are responsible for the conduct of the Show and for the areas and activities under our control while the Show is taking place. The venue for a particular Show is identified on your ticket and in your order confirmation.

Security. We arrange security for our Shows. Please follow the directions of security and event staff at all times. Refusing to do so may result in removal from the venue without a refund.

Independent vendors. Several services at our Shows are provided by independent businesses rather than by us. These may include the alcohol vendor described in Section 8, food and beverage vendors, the valet parking operator, merchandise sellers, and photographers. Each of these vendors operates its own business, sets its own prices, and handles its own transactions with you.

Under its agreement with us, each vendor is required to hold every license and permit its business requires, to comply with the laws governing its trade, and to carry its own liability insurance. We ask each vendor for evidence of its licenses, permits, and insurance before it works at a Show. We do not, however, undertake to guarantee a vendor’s compliance to you, and this Section does not create any undertaking.

Your purchase from a vendor is a transaction between you and that vendor. We are not responsible for the acts, omissions, products, or services of an independent vendor, and we do not warrant them. Nothing in these Terms limits or affects any claim you may have against a vendor directly.

Vehicles and valet parking. Valet parking is operated by an independent company under its own permits and insurance. Any claim relating to your vehicle, including damage, loss, or items left inside it, is between you and the valet operator, and is subject to the terms that operator gives you when you hand over your keys. We do not park, move, or take custody of guests’ vehicles. Any bailment of your vehicle is created between you and the valet operator when you hand over your keys.

If something goes wrong with a vendor. Please tell us at info@experiencemuseo.com. We will pass your complaint to the vendor and take it into account when deciding who we work with, even though the vendor is responsible for resolving it.

What this Section does not cover. This Section concerns products and services sold by third parties. It does not limit our own responsibility for the conduct of the Show itself, for the areas and activities under our control while the Show is taking place, or for the security arrangements we put in place.

10. Assumption of Risk, Release, and Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT INCLUDES A RELEASE OF CLAIMS — INCLUDING CLAIMS ARISING FROM OUR OWN NEGLIGENCE — AND A LIMITATION ON THE AMOUNT WE CAN BE REQUIRED TO PAY YOU.

(a) Released Parties. As used in this Section, “Released Parties” means PIQUITAS LLC and its members, managers, officers, employees, volunteers, contractors, and agents, together with the owner and operator of the venue and any performer, promoter, or production vendor involved in the Show. Each Released Party other than PIQUITAS LLC is an intended third-party beneficiary of this Section and may enforce it directly. If any Released Party is held not to be entitled to the benefit of this Section, that does not affect its application to the remaining Released Parties. The independent vendors described in Section 9, including the alcohol vendor, are not Released Parties, and nothing in these Terms releases, limits, or affects any claim you may have against a vendor.

(B) ASSUMPTION OF RISK. YOU ACKNOWLEDGE THAT ATTENDING A LIVE CONCERT INVOLVES INHERENT RISKS OF PERSONAL INJURY, ILLNESS, HEARING DAMAGE, AND PROPERTY DAMAGE, INCLUDING RISKS ARISING FROM HIGH SOUND PRESSURE LEVELS AND AMPLIFIED MUSIC, FLASHING OR STROBING LIGHT, FOG OR HAZE EFFECTS, LOW LIGHTING AND DARKENED ROOMS, CROWDING, PUSHING, DANCING, AND SUDDEN CROWD MOVEMENT, STANDING FOR EXTENDED PERIODS, UNEVEN OR SLIPPERY FLOORING, STAIRS AND RAMPS, CABLES AND STAGE EQUIPMENT, OBJECTS THROWN OR DROPPED BY OTHERS, AND THE CONDUCT OF OTHER GUESTS, INCLUDING GUESTS WHO MAY BE INTOXICATED. YOU VOLUNTARILY AND KNOWINGLY ASSUME ALL SUCH RISKS, WHETHER OR NOT SPECIFICALLY LISTED HERE. HEARING PROTECTION IS AVAILABLE ON REQUEST AT THE BOX OFFICE. YOU ALSO ASSUME THE RISKS ARISING FROM THE ACTS OR OMISSIONS OF INDEPENDENT VENDORS AND OTHER THIRD PARTIES PRESENT AT THE SHOW, EXCEPT TO THE EXTENT THESE TERMS PROVIDE OTHERWISE.

(C) RELEASE OF CLAIMS, INCLUDING CLAIMS BASED ON OUR OWN NEGLIGENCE. TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, YOU HEREBY RELEASE, WAIVE, AND DISCHARGE THE RELEASED PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, AND DAMAGES FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING OUT OF OR RELATING TO YOUR PRESENCE AT OR PARTICIPATION IN THE SHOW, EVEN IF SUCH CLAIM, LOSS, OR DAMAGE IS CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF ANY OF THE RELEASED PARTIES. YOU INTEND THIS RELEASE TO COVER CLAIMS BASED ON THE RELEASED PARTIES’ OWN NEGLIGENCE, AND YOU ACKNOWLEDGE THAT THIS INTENT IS STATED CONSPICUOUSLY AND IN PLAIN TERMS.

(D) WHAT THIS RELEASE DOES NOT COVER. THIS SECTION DOES NOT RELEASE, WAIVE, OR LIMIT LIABILITY FOR GROSS NEGLIGENCE, WILLFUL OR WANTON CONDUCT, INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT MAY NOT BE RELEASED OR LIMITED UNDER APPLICABLE LAW.

(e) Guests under 18. If you purchase a ticket for, or accompany, a person under 18, you agree to supervise that person at all times while at the venue. TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, YOU RELEASE THE RELEASED PARTIES FROM ANY CLAIM YOU PERSONALLY MAY HAVE ARISING FROM INJURY TO THAT PERSON, INCLUDING CLAIMS FOR MEDICAL OR FUNERAL EXPENSES, LOSS OF SERVICES, LOSS OF COMPANIONSHIP, AND MENTAL ANGUISH, EVEN IF CAUSED IN WHOLE OR IN PART BY THE ORDINARY NEGLIGENCE OF ANY RELEASED PARTY. This paragraph releases only your own claims. It does not purport to release any claim belonging to the minor.

(F) LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, THE TOTAL LIABILITY OF THE RELEASED PARTIES TO YOU ARISING OUT OF OR RELATING TO YOUR TICKET PURCHASE OR ATTENDANCE IS LIMITED TO THE TOTAL PRICE YOU PAID FOR THE AFFECTED TICKET. THE RELEASED PARTIES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, TRAVEL COSTS, LODGING COSTS, OR OTHER EXPENSES INCURRED IN CONNECTION WITH ATTENDING OR PREPARING TO ATTEND THE SHOW.

(g) Your indemnity for your own conduct. You agree to indemnify and hold the Released Parties harmless from any claim, damage, or cost, including reasonable attorney’s fees, arising from your own intentional misconduct at a Show, your damage to the venue or to equipment, or your breach of Section 8. This paragraph does not apply to any claim arising from the negligence of a Released Party, and does not apply to a guest under 18.

(h) Your consumer rights. Nothing in these Terms waives, limits, or restricts any right or remedy you may have under the Texas Deceptive Trade Practices–Consumer Protection Act. Nothing in these Terms limits any liability that cannot be limited under Texas law, including liability for gross negligence or intentional misconduct.

(i) Acknowledgement. By completing your purchase and by entering the venue, you confirm that you have read and understood this Section, that you had the opportunity to decline the purchase, and that you accept these terms freely.

11. Nature of Our Programs
Our Shows and programs are cultural and experiential. They are not medical, therapeutic, diagnostic, legal, or other professional services, and they are not a substitute for care or advice from a qualified professional. Attending a Show does not create a provider-patient, clinical, advisory, or professional relationship between you and PIQUITAS LLC, any performer, or any other person involved in the Show. Where a Show takes place within or alongside a clinical or medical-arts setting, nothing about the location implies any clinical, therapeutic, or health benefit, or any endorsement by any practitioner.

12. Photography, Recording, and Likeness
Personal, non-commercial photography and short video are permitted unless we or the performer indicate otherwise for a particular Show. Professional cameras, detachable-lens cameras, audio recording devices, and any commercial filming or recording require our prior written permission. Any right to record or reproduce a performer’s performance is separate from the permission in this Section and requires the performer’s consent as well as ours.

We photograph and record at our venue for documentary and promotional purposes. By entering, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use your image, likeness, and voice as captured in such material, in any medium, without further notice, compensation, or approval. If you are a parent or legal guardian accompanying a guest under 18, you grant this license on that guest’s behalf as well. If you do not wish a guest under 18 to appear in promotional material, please tell a staff member on arrival. If you do not wish to be recorded, please notify a staff member on arrival and we will make reasonable accommodations.

If you tag or submit content to us featuring a Show, you grant us a non-exclusive, royalty-free license to repost that content with attribution to you.

13. Payment Disputes and Chargebacks
If you believe there is an error with your order, please contact us at info@experiencemuseo.com before disputing the charge with your bank or card issuer. Most issues are resolved within three (3) business days.

We reserve the right to void any ticket that is the subject of an unresolved payment dispute, and to decline future sales to a purchaser who initiates a chargeback after attending a Show or after receiving a refund under these Terms. Nothing in this Section limits any right you have under your card network’s rules or under applicable law to dispute a charge.

14. Force Majeure
We are not liable for any failure or delay in holding a Show caused by circumstances beyond our reasonable control, including severe weather, fire, flood, natural disaster, power or utility failure, public health orders, government action, civil disturbance, labor disruption, performer illness or unavailability, damage to the venue, or loss of or inability to use the venue.

A force majeure event does not remove your right to a refund under Section 4 or Section 5. If the Show is cancelled outright for any of the above reasons, Section 4 applies. If it is postponed, Section 5 applies.

15. Accessibility
If you need an accessible seat or space, an assistive listening device, or any other accommodation, please email info@experiencemuseo.com at least seventy-two (72) hours before the Show and we will do our best to accommodate you. Service animals are welcome. Please tell us in advance so we can plan for them.

16. Intellectual Property
The programs, performances, photographs, video, graphics, text, designs, and other materials created for our Shows are protected by copyright, trademark, service mark, and other proprietary rights, and belong to PIQUITAS LLC, its affiliates, or the performers, licensors, and collaborators from whom we hold rights.

Names and marks. MUSEO and related names and marks are the property of their owner, and Experience Museo programs are presented under arrangements with that owner. Nothing in these Terms grants you any right to use the MUSEO or Experience Museo names or marks, or the name or marks of PIQUITAS LLC.

Except for personal, non-commercial use as permitted in Section 12, you may not copy, reproduce, modify, republish, upload, post, transmit, distribute, or create derivative works from this material without prior written permission from the rights holder. All other trademarks and service marks are the property of their respective owners.

17. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Any dispute arising out of or relating to these Terms or your ticket purchase will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the jurisdiction of those courts.

18. Changes to These Terms
We may update these Terms from time to time. The Terms that apply to your purchase are the version in effect on the date you completed that purchase, and later changes do not apply retroactively to tickets already sold. The current version and its effective date are always posted on our website.

19. Entire Agreement, Assignment, and No Waiver
These Terms, together with the information on your ticket and in your order confirmation, are the entire agreement between you and us about your ticket. We may assign these Terms to a successor to our business. You may not assign them, except by transferring your ticket under Section 7. Our failure to enforce any provision is not a waiver of it.

20. Severability
If any provision of these Terms is held unenforceable, that provision will be modified only to the extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

21. Notices
Notices to us, including any notice required under the Texas Deceptive Trade Practices–Consumer Protection Act, must be sent in writing to PIQUITAS LLC at the address in the Contact Us section below, and may also be emailed to info@experiencemuseo.com. Notices to you are sent to the email address on your order.

22. Contact Us
PIQUITAS LLC
3733 1 WESTHEIMER ROAD PO BOX 1066 HOUSTON, TX 77027
info@experiencemuseo.com