Delivery Policy
All readings are provided as recorded audio, accompanied by photographs of your card spread.
Your reading will be delivered within 3–5 business days of your booking and completed intake form being received. “Business days” means Monday to Friday, excluding South African public holidays.
Your reading is delivered via a private, secure link. You will receive an email containing this link once your reading is ready. You can listen in your browser or download the audio to keep. Please save your audio if you would like to keep it permanently, as links are not kept active indefinitely.
In the unlikely event I am unable to deliver your reading within the 3-5 business days timeframe (for example, illness or a technical issue), I will act on the preference you selected when booking. When you book, you'll be asked to choose whether you would prefer a full refund, or to wait until the earliest time I am able to send your reading. Whichever you chose is what I'll do — no request or follow-up needed from you.
Cancellation Policy
Because each reading is prepared personally for you, cancellations are only possible within a short window after booking. You may cancel your booking within 12 hours of payment for a full refund.
To cancel, simply reply to your booking confirmation email within this 12-hour window.
After 12 hours, your reading is considered in progress and can no longer be cancelled or refunded. This policy exists to protect the time and care that goes into preparing each personal reading.
Refund Policy
Readings are a personalised service, prepared specifically for you. For this reason: Once a reading is in progress or has been delivered, it is non-refundable.
A full refund is available if you cancel within the 12-hour cancellation window described above. Refunds are requested by completing the cancellation form linked in your booking confirmation email, within the 12-hour cancellation window. Outside this window, readings are non-refundable.
A full refund is also available in the rare event that I am unable to complete and deliver your reading on time (for example illness or technical isues). If I am unable to deliver, and you selected a refund when booking, it will be processed within 3 business days without any request needed from you.
How refunds are processed:
Valid refunds are processed within 3 business days of your cancellation request being received.
Once processed, refunds are returned via the original payment method through our secure payment provider.
The time for the refund to reflect in your account depends on your own bank or card provider — typically up to 10 business days, and occasionally longer for international cards. This part is outside my control.
A Note on the Nature of Readings
Tarot Guidance with Shani offers guidance and insight for personal reflection. Readings are guidance-based rather than prediction-focused. They are not a substitute for professional legal, financial, medical, or mental health advice. You remain responsible for your own choices and decisions.
Readings are offered to clients aged 18 and over.