Zilla On Demand Privacy Policy
Welcome to Zilla On Demand (“Zilla,” “we,” “our,” or “us”). Zilla On Demand is a product and service operated by NBZ Tech Corp.
At NBZ Tech Corp., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use the Zilla On Demand mobile application, or access any of our related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide as well as information collected automatically through your use of our Services.
Personal Information
Depending on how you use our Services, we may collect:
Full name
Email address
Phone number
Home or service address
Profile photo (if provided)
Account login credentials
Emergency contact information (if provided)
Pet Information
To provide our Services, we may collect information about your pets, including:
Pet name
Species
Breed
Age
Weight
Behavioural information
Medical information you choose to share
Vaccination information (where applicable)
Service history
Photos uploaded by you or taken during service
Payment Information
To book services through Zilla On Demand, you may be required to provide a valid payment method. A valid payment method must remain on file to book and receive services through our platform.
All payments are processed securely through trusted third-party payment service providers. NBZ Tech Corp. and Zilla On Demand do not collect, store, or process your complete payment card information.
Depending on the service booked, your payment method may be subject to a pre-authorization, deposit, or full payment before your appointment is confirmed. By booking a service, you authorize our trusted third-party payment service provider to process applicable charges in accordance with the terms presented at the time of booking.
For your convenience, your payment method may be securely retained by our trusted third-party payment service provider to facilitate future bookings and recurring services, where applicable. Zilla On Demand and NBZ Tech Corp. do not have access to your full payment card details.
Automatically Collected Information
When you use our Services, we may automatically collect:
IP address
Browser type
Device information
Operating system
Mobile device identifiers
App usage data
Crash reports
Date and time of access
Pages viewed
Referral source
Location Information
With your permission, we may collect your device’s location to:
Match you with nearby pet care professionals
Display available services
Improve appointment scheduling
Provide real-time arrival updates
You may disable location permissions through your device settings, although certain features may not function properly.
How We Use Your Information
We may use your information to:
Create and manage your account
Schedule appointments
Connect you with pet care professionals
Process bookings
Process payments
Verify your identity
Provide customer support
Send appointment reminders
Send service updates
Improve our Services
Analyze platform performance
Prevent fraud
Detect unauthorized activity
Maintain platform security
Comply with legal obligations
Enforce our Terms of Service
Communications
We may contact you regarding:
Appointment confirmations
Appointment reminders
Booking updates
Customer support
Account notifications
Service announcements
Security alerts
Promotional emails, newsletters, and marketing communications (where permitted by law or with your consent)
You may opt out of promotional communications at any time. Transactional or service-related communications may still be sent when necessary.
How We Share Information
We may share your information with:
Pet care professionals providing your requested services
Trusted third-party payment processors
Cloud hosting providers
Customer support providers
Analytics providers
Identity verification providers
Professional advisers
Government authorities or law enforcement where required by law
A successor organization in connection with a merger, acquisition, financing, or sale of all or part of NBZ Tech Corp.’s business
We do not sell your personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
Provide our Services
Maintain your account
Complete transactions
Resolve disputes
Enforce our agreements
Comply with legal and regulatory requirements
When information is no longer required, we will securely delete or anonymize it where appropriate.
Your Privacy Rights
Subject to applicable law, you may have the right to:
Access your personal information
Request corrections
Request deletion of your information
Withdraw consent where applicable
Request information regarding how your information is used
Request a copy of certain personal information you have provided
To exercise these rights, please contact us using the contact information available on the Zilla On Demand website.
Cookies and Similar Technologies
Our website and app may use cookies and similar technologies to:
Remember your preferences
Maintain secure sessions
Analyze website traffic
Improve performance
Personalize your experience
You can adjust your browser settings to manage or disable cookies; however, some features of the Services may not function properly.
Third-Party Services
Our Services may integrate with or link to third-party services, including payment processors, mapping services, analytics providers, and other business partners.
These third parties maintain their own privacy policies, and we encourage you to review them before providing personal information.
Children’s Privacy
Our Services are intended for individuals who have reached the age of majority in their province or territory, or who are using the Services with the permission and supervision of a parent or legal guardian.
We do not knowingly collect personal information directly from children.
International Data Transfers
Depending on the third-party service providers we use, your information may be processed or stored outside your province or country. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on the Zilla On Demand website or mobile application.
© 2026 NBZ Tech Corp. All rights reserved.