Tell Us What You Think
Share your honest feedback on Ava’s Pet Palace treats and your experience—takes about 3 to 5 minutes.
Thank you for choosing Ava's Pet Palace! We're always working to make our treats, packaging, service, and impact better. Your honest feedback will help us understand what's working, what could be improved, and what matters most to our customers. This survey should take about 3 to 5 minutes. Your email address is optional and is only needed if you would like us to follow up with you.
Where did you most recently purchase or receive Ava's Pet Palace treats?
Ava's Pet Palace website
TikTok Shop
Amazon
A retail store
An event or pop-up
I received them as a gift
Other
Which best describes you?
This was my first Ava's Pet Palace purchase
I have purchased from Ava's Pet Palace 2 to 3 times
I have purchased from Ava's Pet Palace 4 or more times
I received the treats as a gift
I have not tried the treats yet
Which type of Ava's Pet Palace treats did your pet try?
USDA Organic biscuits
Freeze-dried treats
Single-ingredient meat or fish treats
Snappin' Salmon
A bundle, box, or variety pack
Cat treats
I'm not sure
My pet has not tried them yet
Other
Overall, how satisfied are you with the treats?
1 - Not satisfied at all
2
3
4
5 - Very satisfied
My pet has not tried them yet
How much did your pet enjoy the treats?
Loved them
Liked them
They were just okay
Did not like them
I'm not sure yet
My pet has not tried them yet
What did you like most about the treats? (Select up to three.)
My pet was excited to eat them
The simple, recognizable ingredients
The quality and freshness
The treat size or texture
The packaging
The product variety
The value for the price
Ava's story and the mission behind the brand
Other
I have not tried them yet
Was there anything you or your pet did not like?
No, we were happy with everything
Yes
We have not tried the treats yet
If yes, please tell us what you or your pet did not like. (Optional)
How likely are you to purchase Ava's Pet Palace treats again?
Definitely will
Probably will
Not sure
Probably will not
Definitely will not
I have not made a purchase yet
If you are unsure or unlikely to purchase again, what would make you more likely to? (Optional)
Please rate the parts of your experience that applied to you.
Rows
1 - Very dissatisfied
2
3
4
5 - Very satisfied
Not applicable
Ordering from our website
The time it took to receive my order
The condition of my order when it arrived
Our product packaging
The value I received for the price
If you rated any part of your experience a 1 or 2, please tell us what happened or what we could have done better.
How confident do our ingredient lists and product information make you feel about what you are giving your pet?
1 - Not confident at all
2
3
4
5 - Very confident
I have not reviewed the ingredient or product information
If you are not fully confident, what information would help? (Optional)
How much do the following influence your decision to support Ava's Pet Palace?
Rows
A lot
Some
A little
Not at all
I did not know about this
Treats made with simple, recognizable ingredients
No artificial colors, flavors, or preservatives
Packaging that uses recycled materials
Carbon-neutral shipping on website orders
Giving back to animals through With Love, Ava
On a scale of 0 to 10, how likely are you to recommend Ava's Pet Palace to another pet parent?
0
1
2
3
4
5
6
7
8
9
10
If you contacted customer service, how satisfied were you with the help you received? (Optional)
1 - Not satisfied at all
2
3
4
5 - Very satisfied
If you were not satisfied with customer service, what could we have done differently? (Optional)
Have you contacted our customer service team?
Yes
No
Which one area should Ava's Pet Palace prioritize improving?
Creating new treats or flavors
Offering more variety for cats
Improving prices or overall value
Improving packaging
Making our treats easier to find in stores
Improving our website or online ordering experience
Improving shipping
Providing more ingredient and product information
Expanding our environmental efforts
Expanding our giving and community work
Improving customer service
Other
What is one thing we could do to make your next Ava's Pet Palace experience better?
May we contact you to learn more about your feedback?
Yes
No
If yes, please enter your email address. (Optional)
example@example.com
Submit
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