Northern Beaches Homeowner Survey

1

Help Shape the Future of How Locals
Find & Choose Trusted Tradies

My Local Hero is a new local platform we’re building to make it easier to choose the right tradie or home service business without the guesswork—and without getting ripped off.

Most existing directories and review sites help you FIND tradies.

My Local Hero helps you FIND, UNDERSTAND & CHOOSE the right ones.

Before we launch, we want to make sure we’re building something the Northern Beaches genuinely needs.

We’re researching how people choose tradies and home service businesses, what frustrates them most, and what would genuinely help them avoid costly mistakes, know who they can trust, and choose the right business.

Whether you own your home or rent, we’d love your feedback.

Your feedback will help shape My Local Hero before it launches.

Estimated time: 10-15 minutes

2

Which suburb do you live in?* This field is required.

3

Which best describes you?* This field is required.

I own the home I live in

I rent the home I live in

I own an investment property

I'm a landlord

I arrange services for a family member's property

I manage properties professionally

Other

4

In the past three years, approximately how many tradies or home service businesses have you hired ?* This field is required.

None

1–2

3–5

6–10

More than 10

I'm not sure

8

Is there anything else that makes choosing difficult?

10

Before making your most recent hiring decision, how certain were you that you were choosing the right business?* This field is required.

Not certain at all

Slightly certain

Somewhat certain

Very certain

Completely certain

12

Think about the best tradie or home service business you've hired. What type of business was it?* This field is required.

14

Please Specify

15

Please tell us more about what made them stand out.

16

Would you recommend this business to your best friend or family?* This field is required.

Yes, definitely

Probably

I'm not sure

Probably not

No

17

What was the name of the business?

18

Are you happy for My Local Hero to consider contacting this business to be featured in the future?

Yes

No

I'm not sure

19

Have you ever had a disappointing or seriously negative experience with a tradie or home service business?* This field is required.

Yes

No

21

Please tell us what happened.

22

Looking back, what do you wish you had known before hiring them?

24

Have you ever hired someone who came highly recommended by a person you trusted, but still had a disappointing experience?* This field is required.

Yes

No

I’m not sure

25

What happened?

26

How much do you generally trust online reviews?* This field is required.

Completely

Mostly

Somewhat

Not very much

Not at all

It depends on where the reviews appear

29

When the job is large enough to require a quote, how many quotes do you usually try to get?* This field is required.

One

Two

Three

Four or more

It depends on the job

I don’t usually get written quotes

32

Have you ever chosen a quote and later discovered that important work or costs were not included?* This field is required.

Yes

No

I'm not sure

33

What was missing or added later?

Optional.

34

Imagine you could upload your quotes and instantly receive a report highlighting potential gaps, red flags, whether the quoted price appears reasonable, and questions you should ask before deciding. How valuable would a tool like this be?* This field is required.

Extremely valuable

Very valuable

Somewhat valuable

Not very valuable

Not valuable at all

I’m not sure

36

How useful would a free Northern Beaches website like My Local Hero be if it helped you avoid costly mistakes, know who you could trust, and choose the right tradie before hiring?* This field is required.

Extremely useful

Very useful

Somewhat useful

Not very useful

Not useful at all

I’m not sure

37

Which of these features would make you most likely to use My Local Hero?* This field is required.Select all that apply

Find vetted and verified local tradies you can trust

Read reviews you can trust

Explore detailed business profiles and get to know a business before you contact them

Use the Quote Checker to help you identify potential red flags and unreasonable pricing

Browse local pricing guides to help you understand what jobs should cost

Learn about the red flags to watch for and questions you should ask before hiring

Access independent expert advice to help you solve home repair, renovation, building and maintenance problems.

Read inspiring stories about outstanding local businesses

Other

39

How often do you think you would use My Local Hero?* This field is required.

Every time I need a tradie or home service business

For most significant jobs

A few times a year

Occasionally

Rarely

I probably wouldn’t use it

I’m not sure

43

Is there anything that might stop you from using My Local Hero?* This field is required.Select all that apply

I already have tradies I trust.

I'd rather rely on recommendations from friends, family or neighbours.

I'd probably just use Google instead.

I don't hire tradies often enough to need it.

I'd still want to do my own research before choosing someone.

I'd want to understand the verification process.

I'd need to trust the information is accurate and up to date.

Nothing would stop me from using it.

Other

44

If you could change one thing about hiring tradies or home service businesses, what would it be?

45

If you had ONE piece of advice for someone hiring a tradie for the first time, what would it be?

46

Is there anything else you think My Local Hero should include, fix or help people with?

47

Would you like to stay involved?* This field is required.Select all that apply

Yes

No thanks

48

Name* This field is required.

First Name

Last Name

49

Email* This field is required.

example@example.com.au

50

Mobile

Please enter a valid phone number.