Patient Access & Healthcare Experience

Patient Access & Healthcare Experience

Lucas County Health Center wants to learn what matters most when choosing a doctor and making a clinic appointment. Your input will help us improve the patient experience and plan for the future. This survey takes about 4–5 minutes to complete and your responses are anonymous.
About You

These questions help compare preferences by age, location, and healthcare usage.
What is your age?
Where do you live?

Other
What best describes you?
How many people live in your household?
Do you have children under 18 living at home?
What is your primary language?
Your Healthcare Habits
Do you have a primary care provider? (A doctor/provider you see on a regular basis.)
How often do you visit a doctor or healthcare provider?
In the past 12 months, approximately how many times have you been a patient at LCHC Medical Clinic?

How important is each of the following when choosing a doctor or healthcare provider?

Rows	Not important	Slightly important	Moderately important	Very important	Extremely important
Appointment availability
Friendly staff
Online reviews
Online scheduling
Short wait times
Technology (patient portal, texting, etc.)
Convenient location
Convenient hours
Provider reputation
Insurance accepted
Communication
Seeing same provider consistently

Is there anything else that influences your choice of a doctor/provider that wasn't listed above?
If you visit a healthcare organization's website before making an appointment, what information are you looking for? (Select all that apply.)

Other
Have you ever switched doctors/providers because another office was easier to access?
If yes, why? (Examples: Scheduling, hours, providers, etc.)
Scheduling Appointments
How do you usually schedule appointments?
If you could schedule any way you wanted, which would you choose most often?

Other
What time of day do you usually think about scheduling appointments?
Which of these would make scheduling easier for you? (Select all that apply.)

Other
If you could improve ONE thing about scheduling or visiting LCHC's medical clinic, what would it be?

Other
Please tell us more. What does that improvement look like?
Access to Care
What has made it hard for you to get an appointment? (Select all that apply.)

Other
If you need care today, what option are you most likely to choose?
Which clinic hours are you most likely to use? (Select all that apply)
Communication & Technology
How would you like your healthcare provider to contact you? (Select all that apply.)
How comfortable are you using technology (such as patient portals, online scheduling, or telehealth) to manage your healthcare?
Should be Empty:

About You