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Tower Blocks UK Resident Survey
Share your experiences to help improve safety, housing standards, and residents’ rights in tower blocks. Website: www.towerblocksuk.com
Please complete our survey for the chance to win a £50 Amazon voucher. As a thank you for taking part, everyone who completes the survey can choose to enter our monthly prize draw. One participant each month will receive a £50 Amazon voucher until 28/02/27. Entering the prize draw is optional.
Tower Blocks UK is an independent, resident-led campaigning organisation working to improve safety, housing standards and residents' rights in high rise social housing. Your responses will help us identify national trends, improve legal education, strengthen campaigning and identify where residents may benefit from additional support. If you choose to leave your contact details, we will only use them for the purposes you have agreed to. This survey forms part of an independent research project funded by the Legal Education Foundation. We are not a claims management company. We will never sell your personal information or pass your details to solicitors or other organisations without your permission. The findings from this survey will be published on the Tower Blocks UK website in spring 2027.
About you and your housing
1. What is your postcode?
2. What is the name of your building or estate?
3. Who is your landlord/ building owner?
Local authority/council
Housing Association
Private landlord
Other
4. If Council or Housing association - what is the name of your landlord? Eg Clarion Housing, Wandsworth Council
5. What best describes your housing tenure? (your relationship with the home you live in)
Council tenant
Housing association tenant
Temporary accommodation
Shared ownership
Leaseholder
Private tenant
Owner
Other
6. How long have you lived in your current home?
Please Select
Less than one year
1-5 years
5-10 years
More than 10 years
7. What floor is your home on? (please enter the floor number eg 12)
Your building
8. Approximately how many floors or storeys in total does your building have?
Please Select
1-4
5-10
11-18
19+ storeys
Don't know
9. Which of the following issues affect your building? (tick all that apply)
Damp or mould
Condensation
Water leaks
Structural concerns
Fire Safety concerns
Unsafe cladding
Defective windows
Heating or hot water problems
Heat network problems
Lift issues
Electrical issues
Ventilation problems
Pests or infestations
Anti-social behaviour
Repair delays
Building safety remediation works
Service charge issues
Fly tipping in communal areas
Homes being decanted & replaced with temporary accommodation
Other
10. Do these issues affect
Just your home
Several homes
Most of the building
The whole estate
Don't know
11. Approximately how many households do you believe are affected?
Just mine
2-5 households
6-20 households
More than 20 households
Most residents
Don't know
Taking Action
12. Have you reported any issues to your landlord?
Please Select
Yes
No
Not applicable
13. If yes, how did you report these issues?
Telephone
Email
Online form
Letter
Text message
In person
Through a residents group
Not applicable
Other
14. What happened when you reported these issues?
It was fixed
It was partly fixed
I'm still waiting
The landlord says there isn't a problem
Repairs were carried out but didn't resolve the issue
Not applicable
Other
15. Do you have any evidence relating to these issues?
Photographs
Videos
Emails
Letters
Survey reports
Fire Risk Assessments
Structural reports
Medical evidence
Not applicable
Other
None
16. Have you used your landlords formal complaints procedure? (most landlords have a formal complaints process if you are unhappy with how they have handled the issue)
Yes
No
I didn't know they have one
I haven't been able to locate one
Not sure
17. Have you asked any of the following organisations for help
Local area housing manager
Residents association
Tenants group
Tower Blocks UK
Citizens Advice
Law Centre
Solicitor
Local Councillor
Your MP
Housing Ombudsman
Regulator of Social Housing
None
Not applicable
Other
If yes, what was the outcome of that?
Your Community
18. Does your building or estate have any of the following?
Residents association
Tenants association
Residents representative
Whatsapp group
Facebook group
Website
Community campaign
None
I don't know
Other
19. Would you be interested in working with other residents to improve conditions where you live?
Yes
Maybe
No
Knowing Your Rights
20. Overall how well do you feel your landlord listens to residents? Rating scale 1-5
Never
1
2
3
4
Always
5
1 is Never, 5 is Always
21. If your housing problems haven't been resolved, what do you think has been the biggest barrier?
I didn't know my rights
I didn't know who could help
I couldn't get legal advice
Legal advice was too expensive
I wasn't eligible for legal aid
I was worried about repercussions
My landlord ignored my complaints
English isn't my first language
I found the process confusing
I struggled to find paperwork
Other
22. Before today, had you heard of Awaab's Law? (Awaab's Law introduces legal time limits for social landlords to investigate and fix serious hazards such as damp and mould)
Yes
No
23. Before today, had you heard of the Building Safety Act 2022? (The Building Safety Act introduced new legal protections and responsibilities for higher risk residential buildings following the Grenfell Tower fire)
Yes
No
Support
24. What information or support would help you or your community?
25. Is there anything else you would like to tell us about your building or your experience?
Stay in touch and prize draw (optional)
You do not need to provide contact details unless you would like to enter the prize draw or hear from Tower Blocks UK
Would you like to enter our prize draw to win one of five £50 Amazon vouchers?
Yes
No
Name
First Name
Last Name
Email
example@example.com
Telephone number
Please tick any that apply
I'd be happy for Tower Blocks UK to contact me about my survey response
I'd be happy to receive updates about Tower Blocks UK's work
I'd be happy to receive information about possible legal advice or support
I'm happy with all of the above
Prize draw terms: One eligible participant will be selected at random to receive a £50 Amazon voucher each month. Closing date 28/02/2027. Winners will be contacted using the contact details you provide.
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