Clone of Prescription Processing Virtual Assistant

Clinic Closed- Limited Support Prescription Processing Virtual Assistant
Welcome to the Morrison Clinic Prescription Processing Virtual Assistant

To best serve you we need to gather information and ask you a few questions. Our goal is to provide you with an immediate answer and/or next step to help you self advocate and problem solve difficulties you might be experiencing with getting your medication.
*** Please be aware of office closure***

Notice of Closure of Direct Patient Care Services

Morrison Clinic is no longer accepting new patients or providing ongoing patient care. Appointments are no longer available, and new prescriptions for medication are not being issued.

Prior clinic hours (Monday through Thursday, 9:00 AM–3:00 PM) are no longer in effect and should not be expected for administrative services or patient care.

Through August 28, Morrison Clinic will process service requests on a limited basis solely for transition-of-care support, with availability restricted to each patient’s individual transition window. This may include limited care coordination and, only when required by a pharmacy, issuance of replacement prescriptions on a case-by-case basis for patients whose transition window remains open.

For emergent medical needs, call 911.

For urgent mental health needs, you may call 972-487-5309 or 972-770-0818 for a free 24/7 behavioral health assessment.

Patients are strongly encouraged to establish care with a new provider as soon as possible to ensure continuity of care.
Is your transition of care window still open?
Upload a copy of your discharge letter that verifies your transition of care window is still open.

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Is your pharmacy requiring the issuance of a replacement prescription, require communication with Morrison Clinic to dispense your script, or cannot find a script that is listed in your care plan ?

Do not proceed. Book an appointment with Psychiatric Urgent Care Provider
Your discharge from care letter included resources for locating a psychiatric urgent care provider. These are the resources you were given:

Mindwell Urgent Care is one example of a psychiatric urgent care option to consider:
https://mindwellurgentcare.com/
1250 W Mockingbird Ln, Suite 315
Dallas, TX 75247
Phone: 214-247-6568

You can also use the following directories to locate other psychiatric urgent care or behavioral health urgent care options in your area:
- SAMHSA Treatment Locator: https://findtreatment.gov/
- Psychology Today (filter for psychiatrists, urgent care, or telehealth): https://www.psychologytoday.com/
- Mental Health America provider directory: https://www.mhanational.org/find-support
- American Psychiatric Association “Find a Psychiatrist”: https://finder.psychiatry.org/
Morrison Clinic is only available to support patients with open transition of care windows and for a few limited prescription replacement services.

Start your Prescription Processing Virtual Assistant Ticket
Name

First NameLast Name
Date of Birth
*Name and dose of medication
Email: ( type n/a if you do not want a summary of this ticket emailed to you for your records.)
First verify the script was sent by Morrison Clinic (MC) by logging in to patientfusion.com (PF) clicking the arrow next to health records and clicking on medications. This medication log shows each date a prescription was sent to the pharmacy and e-verified as received by the pharmacy.

Prescription Processing Request Screening
I have spoken to the PHARMACIST or manager and have a clear understanding of the problem and need Morrison Clinic's help.
Patient Verification of Scripts sent by Morrison Clinic

Login to patientfusion.com, click on health record, click on the white triangle, then click medications. You will then see a screen like the image below.
Are you requesting a prescription or help with a medication that is listed as a current medication in your patientfusion.com chart and does not include a change to the dose or dosing instructions?
Copy and paste the information from Patient Fusion medication list into the spaces below.
The name and dose of the medication
The dosing instructions for the medication
The quantity
Refills
The exact date for the last time medication was filled at a pharmacy:
Type n/a if not applicable
The name and address of the pharmacy you wanted the script sent to which your clinician confirmed with you during the appt
The name and address of the pharmacy that will be used to process this refill
Is there any additional information you think we need in order to process your request?
Is this medication a controlled level 2 stimulant used for the treatment of ADHD?

C2 PRESCRIPTION PROCESSING REQUEST
Due to Texas state laws, refills cannot be added to C2 prescriptions. The pharmacy has to have a unique and original prescription each time the medication is filled. Each prescription will have 2 dates on it. It will have the date it is written and once the pharmacy clicks on the script and opens it they can then see the date it can be filled or the fill date. The prescription becomes active on the fill date and expires on the 21st day after the fill date.
During your appointment your clinician inputs the prescriptions and confirms your pharmacy in real time as she queues the scripts for sign off. This ensures you choose the pharmacy you want to use and that you know how many scripts are being sent & the fill date of each prescription. As part of your transition of care the details of your fill dates and scripts were also added to your discharge letter and care plan.
Upload a screenshot of your care plan medication fill date details:

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ACTIVE FILL DATE
Which of the following best describes your prescription processing request?

Pharmacy Dispensed Less Than Quantity on Script

Morrison Clinic is not available to support the pharmacy dispensing less than the quantity on the script. Your pharmacy can order more stock or can transfer the script to another pharmacy that has it stock. If your pharmacy will not provide these basic customer service options you should schedule an appointment with a psychiatric urgent care clinic.
I will schedule a psychiatric urgent care appointment if my pharmacy cannot dispense the full quantity on my prescription.

C2 PRESCRIPTION TRANSFER
Both federal law and state law allows pharmacies to transfer an ADHD C2 Stimulant prescription one time to a different pharmacy.
- If your medication is out of stock at the pharmacy the script was sent to you should call other pharmacies to find one that has it in stock.
- Then call your pharmacy and ask them to transfer it to the pharmacy that has it in stock. If you need the prescription transferred for any other reason you need to call your pharmacy and ask them to transfer it.
- It is the responsibility of your pharmacy to transfer prescriptions. If the pharmacy says it is against the law tell them you have verified with the Texas State Board of Pharmacy that it is not against law. Pull up this link on your phone ibit.ly/r-xC2, scroll to #23, and show them the following wording:
" Regarding initial dispensing of a previously unfilled EPCS, if both pharmacies (originating and receiving) have the capability to forward and receive the EPCS utilizing an electronic sharing program, e.g., SureScripts® or other software, then the pharmacies may engage in electronically forwarding the EPCS for all Schedules (including Schedule II). "
I spoke to the pharmacist, pulled up the link on my phone ibit.ly/r-xC2, scrolled to #23, and read them the following wording:" Regarding initial dispensing of a previously unfilled EPCS, if both pharmacies (originating and receiving) have the capability to forward and receive the EPCS utilizing an electronic sharing program, e.g., SureScripts® or other software, then the pharmacies may engage in electronically forwarding the EPCS for all Schedules (including Schedule II). " I advised pharamcist that my prescriber's system uses SureScripts® to send scripts to them and the TSBP SureScripts® can be used by the pharmacy to transfer prescriptions. I asked the pharmcist to use SureScripts to transfer my script and the pharmacist told me:
PHARMACY C2 VOID AND SEND TO ANOTHER PHARMACY
If your pharmacy will not provide this service for you then proceed to use the virtual assistant to submit a Prescription Processing Request to Morrison Clinic to intercede on your behalf.
Would you like to initate a prescription processing request to have your script voided & sent to a different pharmacy?

PHARMACY CANNOT FIND PRESCRIPTION

When the pharmacy cannot find a script that you verified was sent because it has posted on your medication log in Practice Fusion bypass the tech and ask to speak directly to the pharmacist. Use your Practice Fusion medication log to advise how many scripts were sent and the day they were sent. The pharmacist is able to see these scripts in their system's e-script timeline. For example if 3 scripts were sent the pharmacy will see something like this:
Pharmacy likely isn't clicking on each script to see post dated fill dates

In the above image you can see that 3 scripts were sent to the pharmacy but you cannot see the fill dates of the prescription. The pharmacy must click on each prescription in order to see the post dated fill date. When the pharmacy says they don't have a script but you have verified they do, it is because they are not clicking on the scripts that are over 21 days old. They are jumping to the conclusion that the script is expired and not considering the script could have a post dated fill date. When they click on the script they can see the fill date and fill the script with an active fill date.
An example

In the above picture you can see 3 scripts were sent and verified as received by the pharmacy on 7.17.24. It is now September 20th and you need your third script filled. You would ask the pharmacist to click on each of the 3 scripts sent on 7.17.24 and fill the script with a 9.19.24 fill date that looks like the one below
Talking to the pharmacy

Feel free to make us the bad guys and tell the pharmacy that we require you to fill out a detailed form verifying your encounter with the pharmacy before we will dispense a new prescription. Let them know our form requires you to speak directly to the pharmacist.
I spoke directly to the PHARMACIST and their name was:
I spoke directly to the PHARMACIST, asked them to open EACH script sent on the date shown in Patient Fusion, & to fill the script whose fill date is in the last 20 days. My outcome was:
Now that your pharmacy has found the script you can restart this form if you need additional assistance or you can schedule an urgent care psychiatric appointment with the provider of your choice.

PRESCRIPTION PROCESSING REQUEST FOR NON C2 MEDICATION
**Using your patientfusion medication log, note the date the prescription was sent to the pharmacy
(the date posted in Patient Fusion for each time a script is sent to the pharmacy)
Using your patientfusion medication log, note the number of refills
Have you filled all prescriptions and refills for this medication that are shown in Patient Fusion?

PRESCRIPTION ERROR
Please note the error that needs to be fixed in order for the pharmacy to fill your medication or notes that explain your situation.

Medication Prior Authorization

Morrison Clinic is not providing support for prior authorizations. Consider using GoodRx as the payer for your medication to reduce the cost.
I understand Morrison Clinic is not providing support if insurance will not pay for my meds or has questions. I should consider bypassing my insurance and using a discount coupon system like GoodRx

Prescription Processing Fee
Per your new patient consent forms, you are required to pay a prescription processing fee of $20 should you need Morrison Clinic to provide prescription processing services. Please advise us of how you would like to proceed.

CONSENT AND AUTHORIZATION TO CHARGE PRESCRIPTION PROCESSING FEE

Per your new patient consent forms, you are required to pay a prescription processing fee of $20 should you need Morrison Clinic to provide prescription processing services in between your appointments. Payment of the $20 fee is not a guarantee that your insurance will cover your medication or the pharmacy will fill the prescription.
Your signature below indicate that you have carefully read, understand and accept all the terms of this Agreement.
CARDHOLDER SIGNATURE OF AGREEMENT Your signature below authorizes Morrison Clinic to charge your credit card a prescription processing fee of $20. You acknowledge that if payment is declined by credit card payer a $25 fee will be applied to account. Should you dispute a credit card payment you agree to pay an additional $30 processing fee for each dispute in addition to the declined credit card fee, attorney fees incurred in disputing the chargeback, and any money owed. It is recommended that you make a copy of this form for your records.
$40 Fee if answers submitted are not accurate

If it is determined that the form does answer your question but the answers you chose to submit did not reflect your situation or were not accurate then a $40 processing fee will be charged. This fee covers the Morrison Clinic staff administrative time that will be needed to provide you with individualized support since this virtual assistant was not able to meet your needs.
I agree to a $40 charge to my card on file should Morrison Clinic determine my answers were not accurate and administrative time is used to provide individualized support.

Mindwell Psychiatric Urgent Care

https://www.tebra.com/care/practice/mindwell-urgent-c

1250 W Mockingbird Ln, #315
Dallas, Texas 75247

(P) 214-247-6568
If you will run out of your medication or you have an urgent medical need. You should book a psychiatric urgent care appointment. Mindwell Urgent Care is an example of a psychiatric urgent care facility that provides virtual telehealth appointments for ADHD and other psychiatric disorders to patients residing in Texas. Their information is above.
To proceed and submit this form please attest that you do not have an urgent psychiatric or medical need and you have at least a 10 day supply of your medication.
My signature below attests that I do not have an urgent psychiatric or medical need and I have at least a 10 day supply of my medication.

Please click the submit button.

If you qualify for assistance, Morrison clinic will attempt to open a Prescription Processing Request ticket within 5-7 business days.
Should be Empty:

Clinic Closed- Limited Support Prescription Processing Virtual Assistant

Welcome to the Morrison Clinic Prescription Processing Virtual Assistant

*** Please be aware of office closure***

Notice of Closure of Direct Patient Care Services

Do not proceed. Book an appointment with Psychiatric Urgent Care Provider

Start your Prescription Processing Virtual Assistant Ticket

Prescription Processing Request Screening

Patient Verification of Scripts sent by Morrison Clinic

Copy and paste the information from Patient Fusion medication list into the spaces below.

C2 PRESCRIPTION PROCESSING REQUEST

ACTIVE FILL DATE

Pharmacy Dispensed Less Than Quantity on Script

C2 PRESCRIPTION TRANSFER

PHARMACY C2 VOID AND SEND TO ANOTHER PHARMACY

PHARMACY CANNOT FIND PRESCRIPTION

Pharmacy likely isn't clicking on each script to see post dated fill dates

An example

Talking to the pharmacy

PRESCRIPTION PROCESSING REQUEST FOR NON C2 MEDICATION

PRESCRIPTION ERROR

Medication Prior Authorization

Prescription Processing Fee

CONSENT AND AUTHORIZATION TO CHARGE PRESCRIPTION PROCESSING FEE

$40 Fee if answers submitted are not accurate

Mindwell Psychiatric Urgent Care

Please click the submit button.

* Please be aware of office closure*