• GIZ R-NBT KAZA — MSME Enterprise Readiness Survey

    About this survey

  • Thank you for taking the time to complete this survey. It has been sent to you because your business is part of the tourism sector — or supplies businesses that are — in the KAZA region, which covers Angola, Botswana, Namibia, Zambia and Zimbabwe.

    This survey is part of a study commissioned by GIZ, a German development organisation, and carried out by Sigma International. The aim is to better understand what tourism businesses in the KAZA region need to grow, become more financially sustainable, and play a stronger role in protecting the natural environment and supporting local communities.

    Your answers will feed into a regional report that will be shared with governments, funders and support organisations at a stakeholder event in September 2026. The findings could help shape future training, finance and market access opportunities for businesses like yours — so your input really matters.

    Please note: this study uses AI-assisted tools to help collate & analyse the data we collect. Your individual responses will remain strictly confidential and will only ever be reported as part of overall, anonymized findings.

  • Your privacy and consent

    Completing this survey is entirely voluntary. You can stop at any point and you do not have to answer any question you are not comfortable with.

    Everything you share with us will be kept strictly confidential. Your name and business name will not appear in any report or presentation. We will only use your responses as part of the overall findings — grouped together with responses from other businesses across the region.

    You were personally invited to participate because your business fits the profile of businesses we are researching. Your contact details will not be shared with anyone outside the Sigma International research team.

    By submitting this survey, you confirm that you have read and understood the above, and that you are happy for your anonymised responses to be used as part of this study.

  • SECTION A — YOUR BUSINESS

  • Your name and contact details

  • Format: (000) 000-0000.
  • 7. Is your business near a national park, game reserve, conservancy or wildlife area?*
  • 10. What does your business mainly do?*

  • SECTION B — ABOUT YOUR BUSINESS STRUCTURE

  • 19. Who mainly owns or leads your business?*
  • 23. Who has the final say over major decisions for this business — investments, contracts, hiring?*
  • 24. Is tourism your main source of income?*

  • SECTION C — YOUR CUSTOMERS AND MARKET

  • 27. Who are your main customers right now?*
  • 28. How do customers usually find your business — or how do you reach them?*
  • 29. Which of these does your business use for marketing or reaching customers?*
  • 31. Do you currently have a supply agreement with any lodge, tour operator, DMC or corporate buyer?*
  • 37. Does your business operate from a fixed/permanent location, or is it mobile or seasonal?*

  • SECTION D — HOW YOUR BUSINESS OPERATES

  • 38. How do you currently keep track of your business finances?*
  • 39. Does your business have a bank account or use mobile wallets or digital payment tools (e.g. EcoCash, Orange Money, MoMo)?*
  • 40. Have you supplied or worked with a tourism business in the past 12 months?*
  • 41. Has your business grown — in employees or income — over the past two years?*

  • SECTION E — YOUR BUSINESS SKILLS AND STRENGTHS

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  • SECTION F — COMMUNITY AND ENVIRONMENT

  • 56. Which of these does your business currently do? Select all that apply.*
  • 57. Which of these does your business actively track or measure?*
  • 59. Would you like help to make your business more environmentally or socially responsible?*

  • SECTION G — CHALLENGES AND CONSTRAINTS

  • 60. What are your three biggest business challenges right now? Select your top three.*
  • 62. Have you ever tried to get a bank loan or outside funding?*

  • SECTION H — WHAT SUPPORT WOULD HELP MOST

  • 66. Which types of support would make the biggest difference to your business? Select your top three.*

  • SECTION I — YOUR AMBITION AND GROWTH PLANS

  • 70. Are you willing to set aside time for business coaching, training and mentoring as part of a support programme?*
  • 71. Beyond time, could your business contribute anything toward a support programme — such as staff time for group sessions, covering transport costs, or materials?*
  • 72. In the past year, have you introduced any new products, services or ways of running your business?*
  • 73. How would you describe your willingness to take on risk to grow your business?*

  • SECTION J — HOW READY DO YOU FEEL?

    'Just five quick questions — your honest view of how your business feels right now. There are no right or wrong answers.'
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  • Thank you so much for your time. Your responses will be kept confidential and will help shape a study that supports tourism businesses across the KAZA region.

  • 79. Would you be willing to be contacted for a brief follow-up conversation if we have additional questions?*
  • 82. Date*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Should be Empty: