Event Policies
All ticket and add-on purchases are final and nonrefundable.
The event is planned to take place as scheduled, including during light rain or typical seasonal weather. However, activities involving the live reindeer may be changed, delayed, or canceled if weather or other conditions create a safety concern for guests, staff, or animals.
If the entire event is canceled and not rescheduled, all books included with purchased tickets, along with any additional books purchased during registration, will be shipped to the purchaser at no additional charge.
Children must remain supervised by an adult at all times. Guests must follow all venue and animal-handler instructions during the live reindeer experience. Event times and activities may be adjusted when reasonably necessary.