Westchester Senior Mobility Study
Community Transportation Survey
A. Where You Live and How You Travel
1. What is your ZIP code?
2. How often do you make trips outside of your home?
A. Daily
B. A few times a week
C. A few times a month
D. Less than twice a month
E. Rarely or never
3. What types of trips do you make regularly? Select all that apply.
A. Medical or dental appointments
B. Shopping or errands
C. Work
D. Visiting friends or family
E. Social or recreational activities
F. Education or classes
G. Religious services or activities
H. Volunteering
I. Senior center or adult day program
J. Other (Please explain)
4. Which types of destinations are hardest for you to reach? Select all that apply.
A. Doctor or medical specialist
B. Hospital, clinic, or urgent care
C. Grocery store
D. Pharmacy
E. Senior center
F. Social or recreational activity
G. Place of worship
H. Family or friends
I. Government or social service office
J. Work or volunteering
K. Train station or bus stop
L. Other (Please explain)
5. Are there local or regional destinations that are especially hard for you to get to? Please specify the address, name of the facility, or general location that is difficult for you to get to.
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B. Transportation You Use Today
6. Which transportation options do you use regularly? Select all that apply.
A. I walk or bike
B. I drive myself
C. I am driven by a friend or family member
D. Westchester Bee-Line Paratransit
E. ADA Paratransit
F. Metro-North Railroad
G. Municipal senior or community transportation service
H. Senior center, nonprofit, veteran, medical, or agency-provided transportation
I. Taxi, Uber, Lyft, or other ride-hailing service
J. Other public transit service
K. Other (Please explain)
7. If you use a municipal, senior center, nonprofit, veteran, medical, or agency-provided transportation service, which service do you use?
8. Do you currently drive yourself for some or all trips?
A. Yes, regularly
B. Yes, occasionally
C. No, but I have a driver’s license
D. No, I do not have a driver’s license
E. No, I no longer feel comfortable driving
9. Do you have access to a vehicle when you need one?
A. Yes, usually
B. Sometimes
C. No
D. Prefer not to answer
10. How many vehicles does your household have?
A. 0 (Zero)
B. 1 (One)
C. 2 (Two) or more
D. Prefer not to answer
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C. Missed Trips and Transportation Barriers
11. How far in advance do you usually plan transportation?
A. Same day
B. 1 day in advance
C. 2 to 3 days in advance
D. 1 week or more in advance
E. It depends
F. I usually cannot plan in advance
12. How often do you miss a trip or are unable to make a trip you would like to take?
A. A few times a week
B. A few times a month
C. Less than twice a month
D. Never
E. Not sure
13. When you miss or are unable to make a trip, what are the most frequent reasons? Select up to 3.
A. Transportation schedules or service hours do not match my needs
B. I do not have access to a car
C. I have access to a car, but do not feel comfortable driving
D. There is no one in my family or household available to give me a ride
E. Public transit or specialized transportation is not available near my home
F. Public transit or specialized transportation is not available to my destination
G. The cost is too high
H. The path to the transit stop, or the transit stop itself, is not accessible
I. Sidewalks, crossings, hills, snow, or ice make it difficult to reach transportation
J. There is no place to sit while waiting
K. There is no shelter or protection from weather
L. Available vehicles are not accessible
M. I do not feel safe or comfortable at the bus stop
N. I avoid traveling after dark
O. I am concerned about falling
P. I cannot figure out how to use the transportation services that may be available to me
Q. Other (Please explain)
14. Have any of the following made transportation difficult for you? Select all that apply.
A. Rides arrive too early or too late
B. Return trips are hard to schedule
C. My preferred manner of transportation isn’t available at the time or day I want to travel.
D. I have long waits
E. I have had missed or canceled rides
F. Travel times are too long
G. I need to book too far in advance
H. I am not sure when the vehicle will arrive
I. None of these
J. Not applicable
15. When is transportation most difficult for you? Select all that apply.
A. Early Morning (6:00 AM – 9:00 AM)
B. Late Morning (9:00 AM – 12:00 PM)
C. Midday (12:00 PM – 3:00 PM)
D. Late Afternoon (3:00 PM – 6:00 PM)
E. Evening (6:00 PM – 9:00 PM)
F. Overnight (9:00 PM – 6:00 AM)
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D. What Would Make Transportation Easier
16. What would make it easier to use transportation services for the trips you need or want to make? Select up to 3.
A. Lower-cost transportation services
B. Door-to-door transportation service
C. Vehicles that can accommodate wheelchairs, walkers, scooters, or other mobility devices
D. Assistance getting into or out of the vehicle
E. Assistance loading or unloading bags and packages
F. A single source of transportation information by phone, website, or printed guide
G. Personalized help identifying available transportation options
H. Group or individual training on how to use transportation services
I. Longer hours or more days of service
J. Expanded service area
K. Fewer eligibility restrictions for agency or organization services
L. More reliable pickup and return trips
M. Same-day service
N. Other (Please explain)
17. What level of assistance do you need for transportation? Select all that apply.
A. No assistance needed
B. Help planning the trip
C. Help getting to or from the vehicle
D. Help boarding or exiting the vehicle
E. Help carrying bags or packages
F. Someone to stay with me during the trip
G. Door-through-door assistance
H. It depends on the trip
I. Other (Please explain)
18. What is one transportation improvement that would make the biggest difference in your daily life?
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E. Transportation Information, Technology, and Payment
19. If you have a smartphone, are you comfortable using it to look up information, make plans, book services, or pay for things?
A. Yes
B. No
C. Somewhat
D. I do not own or use a smartphone
20. How do you prefer to pay for transportation services? Select all that apply.
A. Cash
B. OMNY card
C. Over the phone with credit/debit card
D. Fare box with credit/debit card
E. Smartphone app
F. Someone else pays or arranges payment for me
G. Other (Please explain)
21. How do you access information about transportation options? Select all that apply.
A. Printed schedules or information
B. Google Maps / Apple Maps
C. Calling 511
D. Calling the agency or transportation service
E. Agency website or app
F. Internet search
G. Television, public access channel, local news, or radio
H. Senior centers
I. Friends and family
J. Case manager, social worker, caregiver, or aide
K. Other (Please explain)
22. If you have a transportation problem, complaint, or missed ride, do you know who to contact?
A. Yes
B. No
C. Not sure
D. Not applicable
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F. Caregivers and Home Health Aides
23. Do you currently receive help from a home health aide, caregiver, family member, or someone who visits you regularly?
A. Yes, daily
B. Yes, weekly or more often
C. Yes, occasionally
D. No
24. Does your caregiver, aide, family member, or helper assist you with transportation, such as doctor visits, shopping, or social activities?
A. Yes
B. No
C. Sometimes
D. Not applicable
25. When your caregiver, aide, family member, or helper is not available, how difficult is it for you to get transportation where you need to go?
A. Very difficult
B. Somewhat difficult
C. Not difficult
D. Not applicable
26. Does your caregiver or aide ever have difficulty getting to your home because of transportation?
A. Yes, daily
B. Yes, weekly or more often
C. Yes, occasionally
D. No
E. Not applicable / I do not have a caregiver or aide
F. Not sure
27. If yes, where does your caregiver or aide usually commute from to get to you?
28. What mode of transportation does your caregiver or aide usually use to get to you? Select all that apply.
A. Driving alone
B. Walk or bike
C. Bus
D. Train
E. Taxi, Uber, Lyft, or other ride-hailing service
F. Gets a ride from someone else
G. Not sure
H. Not applicable
29. What part of your caregiver’s journey is the most problematic in getting to you?
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G. About You
30. What is your age?
A. Under 60
B. 60 to 65
C. 66 to 70
D. 71 to 75
E. 76 to 80
F. 81 to 85
G. 86 or above
30. Which best describes your living situation?
A. I live by myself
B. I live with a spouse or partner
C. I live with family, including dependent children or adult children
D. I live with relatives or extended family
E. I live in senior housing, a group home, assisted living, or another supportive housing setting
F. I live with friends or housemates
G. Prefer not to answer
H. Other (Please explain)
32. Do you have any disabilities or conditions that affect your transportation needs? Select all that apply.
A. Difficulty walking or climbing stairs
B. Difficulty doing errands alone
C. Difficulty remembering, concentrating, or making decisions
D. Deafness or difficulty hearing
E. Blindness or difficulty seeing
F. Use of walker or cane
G. Use of wheelchair, scooter, or mobility device
H. None of the above
J. Other (Please explain)
33. Do you speak a language other than English at home?
A. Yes
B. No
C. Prefer not to answer
34. If yes, what language or languages do you speak at home?
35. What is your current employment status?
A. Employed
B. Unemployed
C. Retired
D. Unable to work
36. What is your annual household income?
A. Less than $15,000
B. $15,000 to less than $25,000
C. $25,000 to less than $50,000
D. $50,000 to less than $75,000
E. $75,000 to less than $100,000
F. $100,000 or more
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H. Final Comments and Contact Information
37. What is something you want transportation providers, human service agencies, or advocates to know about transportation in Westchester?
38. If you would like to receive updates about the Senior Mobility Study, please provide your email address.
example@example.com
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