ClubHaus Golf Client Booking Agreement

Thank you for choosing ClubHaus Golf! We are honored to be part of your event. This agreement outlines our booking policies and expectations to ensure a seamless, safe, and enjoyable experience. ________________________________________ 1. Reservation & Payment To reserve your event date, payment in full is required at the time of booking. Your event date is considered confirmed once payment has been received and this agreement has been signed. ________________________________________ 2. Client Cancellation & Refund Policy Because ClubHaus Golf reserves your event date exclusively, cancellations impact our ability to accept other bookings. Our cancellation policy is as follows: Events Booked More Than 30 Days in Advance • More than 30 days before the event: Client will receive a 50% refund of the total amount paid. • 30 days or fewer before the event: No refund will be issued. Events Booked Within 30 Days of the Event For events reserved less than 30 days before the scheduled date: • More than 14 days before the event: Client will receive a 50% refund of the total amount paid. • 14 days or fewer before the event: No refund will be issued. Refunds will be processed using the original method of payment within 7–10 business days. ________________________________________ 3. Weather Policy The safety of our guests, staff, and equipment is our highest priority. Outdoor events may be postponed, delayed, or rescheduled due to unsafe weather conditions including, but not limited to: • Lightning • High winds • Heavy rain • Flooding • Severe thunderstorms • Any weather condition deemed unsafe by ClubHaus Golf If ClubHaus Golf determines that weather conditions make setup or operation unsafe, we will work with the client to reschedule the event to a mutually available date whenever possible. ________________________________________ 4. Venue Requirements The client agrees to provide: • A reasonably level setup area • Adequate access for loading and unloading equipment • Minimum required setup space for the selected package • Electrical power within 100 feet, unless a ClubHaus Golf generator has been reserved • Any required venue approvals or permissions If these requirements cannot be met upon arrival, ClubHaus Golf reserves the right to modify or cancel setup if safety or equipment integrity is compromised. ________________________________________ 5. Equipment Care ClubHaus Golf utilizes professional golf simulator equipment valued at several thousand dollars. Participants agree to: • Follow all instructions provided by ClubHaus Golf staff. • Only one golfer may swing at a time. • Keep spectators behind designated safety areas. • Supervise all children. • Use equipment respectfully and only as intended. ClubHaus Golf reserves the right to remove any participant whose behavior creates an unsafe environment. ________________________________________ 6. Damage Responsibility The client is responsible for damage resulting from intentional misconduct, reckless behavior, negligence, or unauthorized use of ClubHaus Golf equipment. Normal golf play and ordinary wear are not considered negligence. Repair or replacement costs resulting from negligent or intentional damage may be billed to the client. ________________________________________ 7. Arrival & Setup ClubHaus Golf typically arrives 60–90 minutes prior to the scheduled event to complete setup and testing. The client agrees that the setup area will be available upon arrival. Delays caused by venue access restrictions or unavailable setup space may reduce event time and may be subject to additional fees. ________________________________________ 8. Photography & Marketing Unless otherwise requested in writing prior to the event, ClubHaus Golf may photograph or record portions of the event for promotional and marketing purposes. We will never identify private individuals by name without permission. ________________________________________ 9. Liability Golf activities involve inherent risks. All participants may be required to complete a Participant Liability Waiver before participating. ________________________________________ 10. Right to Refuse Service ClubHaus Golf reserves the right to refuse or discontinue service without refund if participants engage in unsafe, threatening, abusive, reckless, or excessively intoxicated behavior that places guests, staff, or equipment at risk.