Overall Experience
Share your feedback about your HeChaLa experience—this takes about 2–3 minutes.
Thank you for choosing HeChaLa! 🍵 Your feedback helps us improve our teas, packaging, and service. This survey takes approximately 2–3 minutes.
Overall, how satisfied are you with your HeChaLa experience?
*
1
2
3
4
5
How did you get your HeChaLa tea?
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I purchased it
I received it from someone else
How did you receive your HeChaLa tea?
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As a gift from a friend or family member
As a wedding or event favour
As a corporate gift
Through a giveaway or promotion
Other
Why did you purchase HeChaLa?
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For myself
As a gift for someone
For a wedding or event
For corporate gifting
Other
Have you personally tried the HeChaLa tea?
*
Yes, I have tried it
Not yet
Purpose of Purchase
Ordering Experience
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Rows
Poor
Fair
Good
Very Good
Excellent
Not Applicable
Finding the information/product they needed
Ease of ordering
Product information and descriptions
Communication and order updates
Checkout/payment experience
Delivery / Collection Experience
*
Rows
Poor
Fair
Good
Very Good
Excellent
Not Applicable
Delivery/collection arrangement
Communication regarding delivery/collection
Timeliness
Condition of the order when received
Tea Experience
*
Rows
Poor
Fair
Good
Very Good
Excellent
Not Applicable
Taste
Aroma
Tea quality
Variety of tea choices
Ease of brewing
Which HeChaLa tea(s) have you personally tried?
Sofia Stars
Sunshine Spritz
Honey Scent Jin Xuan Oolong
Osmanthus Oolong
First Love
Of the teas you've tried, which did you enjoy the most?
Sofia Stars
Sunshine Spritz
Honey Scent Jin Xuan Oolong
Osmanthus Oolong
First Love
I haven't tried enough flavours to choose
Packaging & Value
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Rows
Poor
Fair
Good
Very Good
Excellent
Packaging design
Packaging quality
Overall presentation
Gift-worthiness
Value for money
Packaging & Presentation
*
Rows
Poor
Fair
Good
Very Good
Excellent
Packaging design
Packaging quality
Overall presentation
Gift-worthiness
What did you like most about your HeChaLa experience?
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Tea taste and aroma
Tea selection
Packaging and presentation
Meaningful gifting concept
Ease of ordering
Customer service
Delivery experience
Value for money
Other
What did you like most about your HeChaLa experience?
*
Packaging and presentation
Meaningful gifting concept
Ease of ordering
Customer service
Delivery experience
Value for money
Other
What did you like most about your HeChaLa experience?
*
Tea taste and aroma
Tea selection
Packaging and presentation
Meaningful gifting concept
Customer service
Other
What did you like most about your HeChaLa experience?
*
Packaging and presentation
Meaningful gifting concept
Customer service
Other
How likely are you to consider purchasing HeChaLa yourself?
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Definitely
Probably
Not sure
Probably not
Definitely not
What did you like most about your HeChaLa experience?
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Tea taste and aroma
Tea selection
Packaging and presentation
Meaningful gifting concept
Ease of ordering
Customer service
Delivery experience
Value for money
Other
How likely are you to recommend HeChaLa to your friends or family?
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0 = Not at all likely
0
1
2
3
4
5
6
7
8
9
10 = Extremely likely
10
0 is 0 = Not at all likely, 10 is 10 = Extremely likely
If there is one thing we could improve, what would it be?
How likely are you to purchase from HeChaLa again?
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Definitely
Probably
Not sure
Probably not
Definitely not
Tell us about your HeChaLa experience in your own words.
May we feature your feedback on our website or social media?
*
Yes, you may include my first name
Yes, but please keep me anonymous
No, please keep my feedback private
How did you first hear about HeChaLa?
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Instagram
TikTok
Google Search
Friend or family
Wedding or event
Returning customer
Other
First name
*
Last name
Your email address
*
Your email will be used to send your 15% OFF reward.
Share My Experience
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