Salon Policy Handbook

Appointment and Cancellation Policy
• Clients must cancel or reschedule at least 24 hours before their appointment.
• Cancellations under 24 hours will incur a fee equal to 50% of the service cost.
• No-shows require payment of 100% of the service cost before rebooking.
• Arrivals more than 15 minutes late may result in a shortened service or refusal.

Booking and Deposits
• Card details are required upon booking to support our cancellation and no-show policy.
• If a cancellation or no-show fee applies, it will be charged to the card on file.
• Payment is taken at the appointment unless a cancellation or no-show fee is triggered.
• Accepted payment methods: cash, major debit/credit cards, and digital wallet payments.

Health, Safety, and Sanitation
• Technicians may refuse service for severe nail damage, open wounds, or suspected fungal infections.
• Clients showing clear signs of contagious illness will be asked to reschedule.
• All metal tools undergo medical-grade autoclave sterilisation between every client.
• Nail files, buffers, and toe separators are strictly single-use or given to the client to take home.

Salon Etiquette and Environment
• Children are only permitted if receiving a service or being supervised.
• Sharp tools and chemical fumes make the salon unsafe for unsupervised children.
• If a gel polish chips within 48 hours of service, it will be repaired free of charge.