PERSONALISED POSING
Ongoing Coaching
Policy, Terms & Conditions
This Agreement sets out the expectations, boundaries, and policies for clients enrolled in Ongoing Coaching with Personalised Posing. Please read and sign the T&Cs in order to proceed with Ongoing Coaching.
Effective as of the client's sign-up date (Section 2.1) — the date payment is made to activate the Ongoing Coaching plan — supersedes all previous versions of this Agreement.
By making payment to activate an Ongoing Coaching plan, and by submitting the Onboarding Form, you acknowledge and agree to the terms outlined below:
For Cash Option clients, these terms are accepted when the Onboarding Form is submitted, and take effect from the sign-up date, being the date the $1,200 cash payment is made (Section 2.1).
1. COACHING SERVICE OVERVIEW
1.1 Ongoing Coaching is a structured posing program consisting of a minimum of 12 x 45-minute personalised lessons, delivered online and/or in person.
1.2 Coaching focuses on posing technique, stage presentation, and performance confidence.
1.3 This Agreement is a binding commitment between the client and Personalised Posing, activated upon payment as outlined in Section 2.
2. SIGN-UP, ACTIVATION & ELIGIBILITY
2.1 Sign-up date. A client's sign-up date is the date their first payment is made to activate their chosen Ongoing Coaching plan via the official Stripe payment link — not the date of their first booked or completed lesson. For clients choosing the Upfront Payment Plan Cash Option (Section 5.2), the sign-up date is the date the $1,200 cash payment is made at their pre-booked first lesson. This date sets the lesson usage window (Section 4) and the first-lesson deadline (Section 3.3).
2.2 Eligibility by plan. Each plan has a minimum "weeks out from first show" requirement, assessed at the point of sign-up:
Upfront Payment Plan: $1,320 (one-off payment) — Minimum 12 weeks out from first show
Upfront Payment Plan - Cash Option: $1,200 (one-off cash payment) — Minimum 12 weeks out from first show
12-Week Payment Plan: $110/week x 12 weekly payments — Minimum 12 weeks out from first show
24-Week Payment Plan: $60/week x 24 weekly payments — Minimum 24 weeks out from first show
2.3 "First show" refers to the client's next upcoming competition at the time of sign-up — assessed per current prep/season, not per the client's overall competitive history.
2.4 Clients who do not meet the eligibility cut-off for their preferred plan may be offered an alternative plan or option at Personalised Posing's discretion.
3. MINIMUM LESSON COMMITMENT
3.1 All Ongoing Coaching plans include a minimum of 12 x 45-minute personalised lessons. This lesson commitment is separate from, and additional to, the financial commitment outlined in Section 5 — completing fewer lessons does not reduce financial obligation, and completing all payments does not reduce lesson obligation.
3.2 All 12 lessons must be completed before the client's first show date (Section 2.3), even where this falls earlier than the end of the 6-month usage window in Section 4.
3.3 The first lesson must be booked and completed within 4 weeks of the sign-up date. For the Cash Option, the first lesson must be booked within 7 days of submitting the Onboarding Form (Section 14.6). It is the lesson at which the cash payment is made, and it counts as lesson 1 of the minimum 12.
3.4 The minimum 12-lesson commitment covers posing preparation for one federation and one category only. Clients competing across multiple federations and/or categories require additional lessons to cover each additional federation/category — these are not included within the base minimum and must be pre-purchased in line with Section 5.6.
4. LESSON USAGE WINDOW
4.1 All 12 lessons must be booked and completed within 6 months (26 weeks) of the sign-up date, regardless of payment plan chosen.
4.2 Lessons cannot be booked beyond 6 months from the sign-up date under any circumstance, other than where an extension is granted under 4.3(a).
4.3 Where a client is unable to complete their minimum 12 lessons within the 6-month usage window, or before their first show date (Section 3.2) where that falls earlier, the following options apply:
a) Extension: for a genuine reason (e.g. injury or illness, supported by a valid medical certificate where applicable), Personalised Posing may extend the client's remaining lesson usage window, for a duration determined entirely at Personalised Posing's discretion.
b) Transfer: remaining lessons may be transferred to another individual, at Personalised Posing's discretion. The transferee must still complete the transferred lessons within the client's original 6-month usage window (see Section 7).
c) Forfeiture: where neither of the above is possible or granted, remaining lessons are forfeited.
4.4 Regardless of which of the above applies, the client's financial commitment under Section 5 is unaffected. Extension, transfer, or forfeiture of lessons does not entitle the client to any refund or reduction of their minimum payment term.
5. FINANCIAL COMMITMENT BY PLAN
5.1 The minimum lesson commitment (Section 3) and the minimum financial commitment (this section) are separate, independent obligations. This applies regardless of how many lessons a client actually completes — for example, a client on the Upfront Payment Plan who completes only 6 of their 12 lessons is not entitled to a refund for the remaining 6; their options for those lessons are extension, transfer, or forfeiture as set out in Section 4.3.
5.2 Upfront Payment Plan
$1,320 payable in full at sign-up, covering the minimum 12 lessons.
Includes 1 x FREE Personalised Posing bikini — limited to one per client, not one per Upfront Payment Plan purchase (i.e. a returning client purchasing this plan again in a future season does not receive a second bikini). The free bikini applies to the $1,320 Upfront Payment Plan only and is not included with the Cash Option below.
Non-refundable once paid.
Clients on this plan wanting lessons beyond the minimum 12 purchase them as one-off lesson packages under Section 5.6(a) — the only additional-lesson option available on this plan, as there is no ongoing debit to continue.
Upfront Payment Plan: Cash Option
The Cash Option is a discounted way to pay for the Upfront Payment Plan: $1,200 paid in cash, in full, covering the minimum 12 lessons. The Cash Option is available to in-person clients only.
The $1,200 is paid in cash, in full, at the client's first lesson, which marks lesson 1 of the minimum 12 lessons. The first lesson will not proceed until the cash payment has been made, and the Cash Option is confirmed once the cash payment is received.
If a client arrives at their pre-booked first lesson without the full $1,200 cash payment, the lesson will either be cancelled, or the client may pre-pay $130 (the Casual Coaching lesson rate) for the lesson to go ahead. A lesson paid at the casual rate is a Casual Coaching lesson only: it does not count towards the minimum 12 lessons, and the Cash Option is only confirmed once the full $1,200 cash payment is made at a pre-booked first lesson.
Clients choose the Cash Option by selecting it on the Personalised Posing website and completing the Onboarding Form. They then book their own first lesson via the Cash Option first-lesson booking calendar, within 7 days of submitting the Onboarding Form (Section 14.6).
Non-refundable once paid, on the same terms as the Upfront Payment Plan.
The Cash Option does not include the free Personalised Posing bikini. The free bikini is only available with the $1,320 Upfront Payment Plan.
All other terms of the Upfront Payment Plan apply, including eligibility (Section 2.2), the lesson commitment (Section 3), the lesson usage window (Section 4) and additional lessons (Section 5.6(a)).
5.3 12-Week Payment Plan
$110/week x 12 weekly payments ($1,320 total).
Client is legally committed to completing all 12 weekly payments, regardless of lesson attendance or usage, and irrespective of whether all lessons are completed within the 6-month usage window.
If the client continues their subscription beyond the 12th weekly payment to fund additional lessons, debits continue at the same $110/week rate — see Section 5.8.
5.4 24-Week Payment Plan
$60/week x 24 weekly payments ($1,440 total) — covers the minimum 12 lessons.
Client is legally committed to completing all 24 weekly payments, regardless of lesson attendance or usage, and irrespective of whether all lessons are completed within the 6-month usage window.
Automatic rate change: if the client continues their subscription beyond the 24th weekly payment to fund additional lessons, the weekly debit automatically increases from $60/week to $110/week, at which point each weekly debit corresponds to one additional lesson (see Section 5.8). This is disclosed to the client at sign-up.
5.5 General
All services are non-refundable and non-exchangeable. Lessons may only be transferred under the conditions in Section 7.
Missed payments may result in suspension of services and/or debt recovery action.
5.6 Additional Lessons Beyond the Minimum
The 12 lessons in Section 3 are the minimum included lesson commitment under any Ongoing Coaching plan. Many clients choose to book more than 12 lessons ahead of their show — including clients who require coverage for more than one federation or category (Section 3.4).
The discounted $110/lesson rate is only available to clients with an active Ongoing Coaching engagement — meaning the client is within their original 6-month usage window (Section 4), under an approved extension (Section 4.3(a)), or on a continued weekly debit arrangement (Section 5.8). Clients without an active Ongoing Coaching engagement are not eligible for this rate and may book lessons under Casual Coaching instead.
Additional lessons can be purchased in one of two ways:
a) One-off pre-purchase — at the discounted Ongoing Coaching rate of $110 per lesson (available as single or multiple lesson packages), paid prior to booking. Available to all active Ongoing Coaching clients, and the only option for clients on the Upfront Payment Plan (including the Cash Option).
b) Continued weekly debits — available to 12-Week and 24-Week Payment Plan clients who complete their minimum payment term; see Section 5.8.
5.7 Financial Hardship
Clients experiencing genuine financial hardship may apply in writing to admin@personalisedposing.com.au, with supporting evidence, to be considered for a temporary pause on their weekly debits. This applies to the 12-Week and 24-Week Payment Plans only.
A hardship pause does not reduce a client's minimum payment term — clients remain responsible for completing the full 12 or 24 weekly payments originally agreed to.
Hardship pause requests are assessed on a case-by-case basis, entirely at Personalised Posing's discretion.
5.8 Continuing Weekly Debits Beyond the Minimum Term
Once a client on the 12-Week or 24-Week Payment Plan completes their minimum payment term, their weekly debits continue automatically at $110/week, where each weekly debit corresponds to one additional lesson — unless the client cancels in line with the notice requirement below.
12-Week Plan clients continue directly at their existing $110/week rate.
24-Week Plan clients have their debit automatically increased from $60/week to $110/week once their 24th payment is made (Section 5.4).
To stop continued weekly debits, the client must provide a minimum of 2 weeks' written notice to admin@personalisedposing.com.au. Notice may be given in advance (e.g. at sign-up, with an agreed end date set at that time) or at any later point once the arrangement is already underway.
Any weekly debits due within the 2-week notice period remain payable in full and non-refundable, and the client remains entitled to the lesson(s) those debits correspond to.
This automatic continuation is disclosed to the client at the time of sign-up.
5.9 Usage of Additional Lessons
Additional lessons purchased beyond the minimum 12 (Sections 5.6, 5.8) are not bound by the 6-month usage window in Section 4. Continued weekly debits are tied 1:1 to a lesson, so clients are expected to book in line with their active debits under normal scheduling (Section 6).
Personalised Posing may pause further debits under a continued arrangement, at its discretion, where a client is not booking lessons in line with an active continued arrangement.
6. LESSON SCHEDULING & MANAGEMENT
6.1 Clients book lessons via the official booking calendar. Cash Option clients book their first lesson via the Cash Option first-lesson booking calendar, within 7 days of submitting the Onboarding Form, and book all later lessons via the official booking calendar.
6.2 Coaching availability is viewable via the official booking calendar. Preferred days and times may be requested but are not guaranteed.
6.3 Lessons are 45 minutes in duration. Late arrivals may result in a shortened lesson — sessions will end at the originally scheduled time.
6.4 One reschedule per lesson is permitted, with a minimum of 24 hours' notice.
6.5 Lessons may not be rescheduled with less than 24 hours' notice. The lesson will either go ahead as scheduled or be forfeited.
6.6 Where a client is genuinely unwell and unable to attend, they must notify Personalised Posing by email to admin@personalisedposing.com.au — sent before the scheduled lesson time — with a valid medical certificate provided within 7 days of that email. This allows for a late reschedule, as an exception to 6.5 (see also Section 8).
6.7 No-shows result in lesson forfeiture.
6.8 Lessons cancelled by Personalised Posing (e.g., illness or emergency) will be rescheduled at no penalty to the client.
7. TRANSFER POLICY
7.1 Lessons under an Ongoing Coaching plan are not refundable under any circumstance.
7.2 Where a client is unable to complete their minimum 12 lessons within the applicable usage window (Section 4), remaining lessons may instead be transferred to another individual, at Personalised Posing's discretion.
7.3 Transfer requests must be submitted in writing to admin@personalisedposing.com.au and remain subject to approval. Approved transfers do not extend the original usage window — the transferee must complete the transferred lessons within the original client's 6-month usage window.
8. CLIENT RESPONSIBILITIES
Clients agree to:
- Attend lessons on time and prepared (appropriate attire, heels if applicable)
For Cash Option clients: book the first lesson within 7 days of submitting the
- Onboarding Form, and bring the full $1,200 cash payment to that lesson
Practise and apply feedback between sessions
- Manage bookings and reschedules directly via the official booking system, including via the original lesson confirmation or 48-hour reminder email
- Where a reschedule is requested with less than 24 hours' notice, notify Personalised Posing via email to admin@personalisedposing.com.au — sent before the scheduled lesson time — with a valid medical certificate provided within 7 days of that email, in line with Section 6.6
- Communicate any relevant updates (injuries, schedule changes) promptly
Respect professional boundaries at all times
9. COMMUNICATION & SUPPORT
9.1 Ongoing Coaching clients can message Personalised Posing at any time via the designated communication channel. This is access to message at any time, not a guarantee of an immediate reply.
9.2 Personalised Posing responds on the designated communication channel as soon as reasonably possible. Responses should not be expected on weekends or public holidays. Enquiries sent through other channels (such as Instagram or email) are answered Monday to Friday, 9:00am to 5:00pm AEST.
9.3 Between-session support is limited to posing-related guidance and is provided via the designated communication channel.
10. BEHAVIOUR, CONFIDENTIALITY & CONDUCT
10.1 Clients are expected to behave professionally and respectfully at all times.
10.2 Disrespectful, aggressive, or inappropriate behaviour may result in immediate termination of services without refund.
10.3 Clients must not make defamatory, misleading, or harmful statements about Personalised Posing, online or offline.
10.4 All coaching content, feedback, videos, and resources provided are confidential and may not be shared, reproduced, or distributed without written permission.
10.5 Personalised Posing reserves the right to pursue legal action against any person found to have shared, reproduced, or distributed confidential coaching content or Personalised Posing branded material without written permission, whether during or after their time as a client. Where this occurs while a client is actively engaged in coaching, Personalised Posing may also terminate services immediately, without refund (Section 10.2).
11. HEALTH, SAFETY & RISK ACKNOWLEDGEMENT
11.1 Participation in posing coaching is voluntary and undertaken at the client's own risk.
11.2 Clients confirm they are medically fit to participate in physical posing practice.
11.3 Posing may involve physical movement, balance, and use of heels — clients accept responsibility for their own safety.
11.4 Any pre-existing injuries, limitations, or medical considerations must be disclosed prior to the first lesson.
12. COACHING SCOPE DISCLAIMER
12.1 Ongoing Coaching is limited to posing technique, stage presentation, and performance confidence.
12.2 Any mindset or confidence support provided does not replace psychological, therapeutic, or medical care.
12.3 Coaching does not include personalised training programs, nutrition advice, or health services.
13. MEDIA CONSENT & CONTENT USAGE
13.1 Photos and videos may be captured during lessons for educational or promotional purposes.
13.2 Clients grant permission for Personalised Posing to use images, footage, or quotes for marketing, social media, and educational content.
13.3 Media consent may be withdrawn at any time by emailing admin@personalisedposing.com.au.
13.4 All content will be used respectfully and in line with Personalised Posing's professional standards.
Client-Shared Content
13.5 Clients who wish to share photos or videos from their lessons on their own social media may do so, provided all original lesson audio is either muted or replaced with music.
13.6 Retaining or sharing the original lesson audio — including coaching cues, instructions, or commentary — is not permitted without prior written approval from Personalised Posing, in order to protect coaching methods and intellectual property.
14. ONBOARDING & ACTIVATION PROCESS
14.1 To activate an Ongoing Coaching plan, clients make payment via the relevant Stripe payment link for their chosen plan. This payment date becomes the client's sign-up date (Section 2.1).
14.2 Upon successful payment, clients are automatically redirected to the Ongoing Coaching Onboarding Form, which contains the onboarding questionnaire and these Terms & Conditions.
14.3 Submission of the Onboarding Form constitutes the client's electronic acceptance and signature of these Terms & Conditions in full.
14.4 Access to booking, coaching resources, and coach communication channels is granted only once the Onboarding Form has been submitted and these Terms accepted.
14.5 Upon submission of the Onboarding Form, clients are taken to their private welcome page, which confirms activation and outlines the final onboarding step and what to expect. A link to the welcome page is also emailed to the client. Cash Option clients receive their official welcome email after their first lesson, once the cash payment is received (Section 14.6).
14.6 Cash Option Process
- Clients choosing the Cash Option select it on the Personalised Posing website and complete the Onboarding Form, which contains these Terms & Conditions.
- On submission, the client is taken to the Cash Option first-lesson booking calendar and must book their first in-person lesson within 7 days. First lessons can be booked up to 4 weeks in advance.
- Submission of the Onboarding Form constitutes the client's electronic acceptance and signature of these Terms & Conditions in full (Section 14.3). It must be submitted before the first lesson.
- The client pays the $1,200 in cash at the first lesson, which confirms the Cash Option and marks lesson 1 of the minimum 12. The date of that payment becomes the client's sign-up date (Section 2.1). If the client arrives without the full $1,200 cash payment, Section 5.2 applies.
- After the first lesson, once the cash payment is received, the client receives their official welcome email with the final onboarding step (setting up the coach communication channel), and then books all remaining lessons via the official booking calendar.
15. ACKNOWLEDGEMENT & AGREEMENT
The client confirms that they:
- Have read and understood these Terms & Conditions
- Accept full responsibility for their participation
- Agree to all financial and coaching terms outlined above, including the specific payment plan selected at sign-up
- Confirm they are 18 years of age or older
- I confirm I have read, understood, and agree to the Terms & Conditions and am 18 years of age or older *
Personalised Posing • admin@personalisedposing.com.au • @personalisedposing