Therapy Fund Foundation Provider Experience Survey
Thank you for sharing your experience and vision. Your feedback will help Therapy Fund Foundation improve the provider experience and continue eliminating barriers to healing in Black communities. We are grateful for your partnership.
About Your Experience
Current professional role/license
*
LICSW/LCSW
LMHC/LCPC
LMFT
Associate/pre-licensed clinician
Psychologist
Psychiatric provider
Peer support specialist
Other
Length of time working with Therapy Fund Foundation
*
I have not yet served a TFF-funded client
Less than 6 months
6–12 months
1–2 years
3–4 years
5+ years
Approximate number of TFF-funded clients served
*
0
1–2
3–5
6–10
11–20
21+
Which TFF opportunities have you participated in?
Free Therapy Fund provider
Peer support
Training/professional development
Community outreach/event
Reclaiming Wellness Conference
Provider focus group/interview
Other
Current insurance acceptance status
*
Yes
No
Some plans only
In the credentialing process
What most influences your decision to accept or not accept insurance?
TFF Program Experience
Agreement with TFF program statements
*
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
The onboarding process prepared me to serve TFF-funded clients
Program expectations and provider responsibilities are clear
Communication from TFF is timely and helpful
The voucher process is easy to understand and manage
The invoicing process is easy to complete
Payments are accurate and timely
The reimbursement rate fairly reflects the work required
I know who to contact when I need support
I feel respected and valued as a TFF provider
TFF’s program supports culturally responsive care
I would continue serving TFF-funded clients
Overall satisfaction with the TFF program experience
*
Extremely dissatisfied
0
1
2
3
4
5
6
7
8
9
Extremely satisfied
10
0 is Extremely dissatisfied, 10 is Extremely satisfied
How likely are you to recommend TFF to another provider?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What has worked especially well?
What has been difficult, confusing, or burdensome?
What are the biggest improvements TFF could make?
Higher reimbursement rate
Faster payment
Simpler invoicing
Clearer voucher process
Better onboarding
More consistent communication
Dedicated provider support contact
More client transition/continuity support after vouchers end
More training/CE opportunities
Peer consultation/community
Wellness or burnout supports
Easier directory/profile updates
Other
Training, Support & Sustainability
Most valuable trainings/supports
*
Orientation to TFF policies and processes
Racial trauma and culturally responsive care
Working with Black children and youth
Crisis response and community trauma
Clinical documentation
Billing/invoicing
Insurance credentialing
Clinical supervision/consultation
Peer community/networking
Burnout prevention/provider wellness
Business development/private practice support
Other
Would you support a required provider orientation?
*
Yes
Yes, if brief and virtual
Yes, if compensated
No
Unsure
What orientation length feels reasonable?
Please Select
30 minutes
60 minutes
90 minutes
2 hours
Other
What would make a required orientation useful and accessible?
How often have you experienced burnout in the past 6 months?
*
Never
Rarely
Sometimes
Often
Very often
Prefer not to answer
What would help you feel more supported and sustained?
How well does TFF currently center provider voice in program decisions?
*
Not at all
1
2
3
4
Extremely well
5
1 is Not at all, 5 is Extremely well
What are your preferred ways for TFF to gather provider input?
Brief surveys
One-on-one interviews
Virtual focus groups
Provider advisory council
Quarterly provider meetings
Anonymous suggestion form
Other
Would you be interested in serving on a provider advisory group?
*
Yes
Maybe
No
Dreaming Forward
If you were redesigning the Free Therapy Fund from the ground up, what would you keep, change, or add?
Imagine a model of care that fully supports both clients and providers. What would it look like, even if it goes beyond current systems?
Which structural barriers most affect whole-person, culturally responsive care in your work?
*
Low reimbursement
Insurance/credentialing
Administrative burden
Client affordability after funding ends
Limited referral options
Lack of culturally responsive supervision
Provider isolation
Burnout/caseload demands
Licensure regulations
Technology/telehealth access
Other
What is one change TFF could make in the next 12 months that would have the greatest impact?
*
Is there anything else you want TFF leadership to know?
Follow-up
May TFF contact you to discuss your feedback?
*
Yes
No
Preferred email or phone for follow-up
Would you like updates about changes made based on provider feedback?
*
Yes
No
If a higher reimbursement rate would make a difference, what rate per 60-minute therapy session would feel sustainable?
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