• WAIPA Excellence in Aftercare and Investor Retention Award

    Recognising Outstanding IPA Contribution to Investor Growth
  • Retaining and growing existing investors is one of the most effective ways to generate new investment, create quality employment, strengthen supply chains and enhance long-term economic competitiveness. Successful aftercare is no longer measured simply by resolving investor issues—it is measured by helping existing investors grow, reinvest, innovate and create greater economic value.

    Investment Promotion Agencies (IPAs) play a critical role in supporting investors after establishment by understanding their evolving business needs, identifying expansion opportunities, coordinating solutions across government, facilitating business growth and encouraging long-term commitment to the host economy.

    Recognising that investor growth is a collaborative effort involving multiple public and private sector institutions, this award specifically recognises the distinctive contribution of the IPA in helping existing investors expand, reinvest and succeed.

    The WAIPA Excellence in Aftercare & Investor Retention Award recognises IPAs that have demonstrated excellence in strengthening their aftercare capabilities, supporting investor growth, facilitating expansion and reinvestment, coordinating effective solutions and delivering measurable outcomes for existing investors

    Submission deadline: 24 September 2026

  • Applicant Information

  • IPA detail

  • Phone Number*
  • Head of the IPA

  • Focal Contact Person for Coordination of the IPA's Award Entry

  • Phone Number*
  • Aftercare Profile

  • Does the IPA have a dedicated Aftercare Strategy?*
  • Does the IPA use a CRM or Investor Management System?*
  • Does the IPA operate a Key Account Management Programme?*
  • 0/350
  • 0/350
  • 0/350
  • 0/300
  • 0/400
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  • Evaluation Criteria 

    Section Marks
    0. Aftercare Profile (Not Scored)
    1. Strengthening Aftercare Capabilities 20
    2. Helping Existing Investors Grow 15
    3. Impact of Aftercare Efforts 20
    4. Partnerships & Coordination 15
    5. Investor Growth Success Story 30
    Total 100

     

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