• Business Protection Scorecard

    Discover where your business is protected, where gaps exist, and what to prioritize as you grow.

  • Welcome Page

    How protected and systemized is your business? Growth creates opportunities but it also creates complexity. The systems, agreements and processes that worked when you started may not be enough for the business you’re building today. This assessment will help you identify potential gaps across your business structure, contracts, people, client experience, operations, financial controls, intellectual property and owner dependency. At the end, you’ll receive a score that shows where your business currently stands and highlights the areas you may want to prioritize as you grow. Estimated completion time is 8–10 minutes. Be sure to answer each question based on how your business operates right now. There are no right or wrong answers. The goal is to give you an honest snapshot of your current business infrastructure.

  • DISCLAIMER

    This assessment is provided for general educational and informational purposes only. It is not intended to constitute legal, financial, business or other professional advice, and completion of the assessment does not create a lawyer-client or other professional relationship.Your results are intended to help you identify areas for further consideration and should not be relied upon as a substitute for advice tailored to your specific circumstances.

  • Business Information

  • Business Structure

  • Is your business operating under the appropriate legal structure for its current size and activities?*
  • Are ownership interests and responsibilities clearly documented?*
  • Are your personal and business finances properly separated?*
  • Are the people authorized to make decisions on behalf of the business clearly identified?*
  • Are your registrations, licences and other foundational business requirements current?*

  • Contracts & Revenue Protection

  • Do you use a written agreement with clients before beginning significant work?*
  • Do your agreements clearly define what is included and what is not included in your service?*
  • Do your contracts clearly address payment terms, deposits, cancellations and late payments?*
  • Do you have a process for handling scope changes or additional client requests?*
  • Are your contracts reviewed and updated as your business, services or risks change?*
  • Are deposits, retainers, or upfront payments used where appropriate to protect revenue?*
  • Are contract renewals, changes, and cancellations tracked and managed consistently?*

  • People & HR

  • Do employees/contractors have appropriate written agreements?*
  • Does each team member have clearly defined responsibilities?*
  • Do you have documented onboarding and offboarding procedures?*
  • Are confidentiality, company information and intellectual property appropriately protected?*
  • Do employees know what decisions they can make without asking you?*
  • Do you have documented hiring and onboarding processes that are consistently followed?*
  • Are role descriptions, responsibilities, and reporting lines clearly defined for each team member?*
  • Do you have regular performance reviews, feedback, and development conversations in place?*
  • Are employee policies, conduct expectations, and HR procedures documented and accessible?*
  • Do you have a consistent process for managing leave, absences, and employee departures?*

  • Client Experience & Service Delivery

  • Do you have a consistent process for moving a new client from inquiry to onboarding?*
  • Are your clients clearly told what to expect before, during and after receiving your service??*
  • Do you have a documented process for handling client complaints, difficult situations or service issues?*
  • Do you consistently document important client communications, decisions and changes to the agreed scope of work?*
  • Do you have a defined process for completing a client engagement and following up afterward?*
  • Do you regularly collect client feedback and act on it?*
  • Are your service delivery steps documented and followed consistently?*
  • Do you have clear response time expectations for client enquiries and issues?*

  • Operations & SOPs

  • Are your key business processes documented?*
  • Could someone else follow your processes without needing you to explain every step?*
  • Do you have a consistent client/customer onboarding process?*
  • Do you have documented procedures for handling common problems or exceptions?*
  • Are your processes reviewed and improved as the business grows?*

  • Financial Controls

  • Do you regularly review your pricing, costs and profit margins to ensure your business is making the money it should?*
  • Do you have a clear system for knowing how much money is coming into the business, where it is going, and what financial commitments are coming up?*
  • Are invoices, payments and outstanding balances tracked consistently?*
  • Do you have clear rules around refunds, discounts, credits and write-offs?*
  • Do you regularly review where your business is losing or unnecessarily leaving money?*
  • Are budgets, cash flow, and financial reports monitored routinely to identify issues early?*

  • Data, IP & Confidentiality

  • Do you have a system for keeping important business documents, agreements and records organised and easy to retrieve?*
  • Are ownership rights clearly documented when employees or contractors create work for the business?*
  • Is confidential business and client information appropriately protected?*
  • Do you have a clear process for responding if confidential business or client information is accidentally disclosed, lost or compromised?*
  • Do you have a process for removing access when someone leaves the business?*
  • Are intellectual property, confidentiality, and non-disclosure obligations clearly documented and used in your business?*
  • Are staff or contractors trained on data protection, confidentiality, and secure handling of information?*

  • Owner Dependency & Business Continuity

  • Could your business continue operating if you were unavailable for 30 days?*
  • Are your most important processes documented somewhere other than in your head?*
  • Can your team make routine decisions without waiting for you?*
  • Does someone other than you know how to access essential business information and systems?*
  • Do you have a plan for what happens if you suddenly cannot operate the business?*
  • There is a succession or emergency coverage plan for the owner*

  • Your Business Protection Scorecard Is Complete

    Thank you for taking the time to assess your business.Your results are designed to give you a clearer picture of how well your current business infrastructure supports the stage of growth you’re in and where you may need to strengthen it.

  • 🔴 RESULT — VULNERABLE

    Your Business Needs Protection. A Score of 0–32 / 108 indicates that your business has significant gaps in its legal protection, systems and infrastructure.You may be relying heavily on informal processes, undocumented arrangements or your own involvement to keep things running. As your business grows, these gaps can become more costly and difficult to address.Your priority right now should be to strengthen the foundation before focusing heavily on growth.Start by identifying your biggest gaps in protection, processes and owner dependency.

  • 🟠 RESULT— DEVELOPING

    Your Business Is Building Its Foundation. A Score of 33–59 / 108 shows that You’ve put some important foundations in place, but your results still shows areas that need strengthening. Some parts of your business may be structured and documented, while others may still depend on informal processes, personal knowledge or inconsistent practices.Your priority right now should be to close the gaps before they become bigger problems as your business grows.Focus on the areas where you scored lowest and build systems that can support your next stage

  • 🟡 RESULT — GROWTH-READY

    Your Business Has a Solid Foundation. A Score of 60–86 / 108 shows that Your business has established many of the foundations needed to support growth. However, your results suggest there are still areas that could become vulnerabilities as your business becomes more complex.Your priority right now should be to strengthen the weaker areas before they become bottlenecks.Growth isn’t just about generating more revenue. It’s about making sure your legal protection, people, processes and systems can support it.

  • 🟢 RESULT — PROTECTED & SYSTEMIZED

    Your Business Is Built for Growth. A Score of 87–108 / 108 indicates that you have a strong foundation of protection, systems and business infrastructure in place.That’s a great starting point, but infrastructure isn’t something you build once and forget. As your business grows, your systems, agreements, processes and controls need to evolve with it.Your priority right now should be to maintain, review and strengthen your infrastructure as you scale.The goal isn’t simply to build a bigger business. It’s to build a business that can handle being bigger.

  • Your score is only the starting point. The most valuable part of this assessment is understanding where your business is strongest and where the biggest gaps exist.

    What to do next?
    Review your results and identify the areas that deserve your attention first.

    Remember:

    Protect. Systemize. Scale.

    A business that is ready for growth isn’t simply making more money. It has the legal protection, systems, processes and structure needed to handle that growth.

    Want help turning the gaps into a plan?
    If your results highlighted areas you aren’t sure how to fix, the Business Infrastructure Intensive or one of our workbooks is the next step.

    They're designed to help growing business owners identify their biggest infrastructure gaps and create a practical plan to protect, systemize and prepare their business for growth.

    In the meantime, follow us on instagram @ttoandco for practical insights on protecting and building a stronger business.

    This assessment is provided for general educational and informational purposes only. It does not constitute legal, financial or professional advice and does not create a lawyer-client relationship.

  • Should be Empty: