Refund and Returns Policy
•Full-priced, ready-to-ship items can be returned within 7 days for store credit.
Items must be unused, undamaged and returned in their original packaging.
•Customers are responsible for return postage.
•Store credit is valid for 12 months.
•Custom orders, wedding florals, made-to-order designs, sale items and gift cards cannot be returned for change of mind.
•Please report damaged, faulty or incorrect items within 48 hours of delivery, including photos and your order number.
•Order changes or cancellations cannot be guaranteed once preparation has begun.
Custom-Order and 20% Deposit Terms
•A 20% deposit is required to confirm your order and begin the design process.
•Progress photos will be provided, allowing you to request reasonable adjustments before final approval.
•Once approved, the remaining 80% balance must be paid before shipping or collection.
•Deposits are non-refundable for change-of-mind cancellations once materials have been purchased or production has begun.
•Changes requested after final approval may incur an additional fee.
Shipping Information
•Please allow up to 5 business days for your arrangement to be created before dispatch.
•Custom orders and larger arrangements may require additional preparation time.
•We ship Australia-wide, with tracking details provided once your order is dispatched.
•Delivery timeframes are estimates and may vary depending on your location and courier delays.
•Please report damaged orders within 48 hours, providing photos of the packaging, item and your order number.
•Ensure your shipping address is correct before placing your order.
Colour-Variation Disclaimer
•Each arrangement is handcrafted and may vary slightly in flower placement, shape and colour.
•Colours may appear different depending on lighting and screen settings.
•Minor variations are part of the beauty of handmade designs and are not considered faults.
Reshaping After Delivery Instructions
•Your arrangement may need gentle reshaping after being unpacked.
•Carefully adjust the petals, leaves and stems by hand to restore their intended appearance.
•Minor changes in shape during shipping are normal and are not considered faults.
Faux-Flower Care Information
•Gently dust petals and stems using a soft cloth, feather duster or hairdryer on a cool setting.
•Clean with a slightly damp cloth when needed, avoiding harsh products and excess moisture.
•Allow arrangements to air dry completely after cleaning.
•Display away from prolonged direct sunlight to prevent fading.
•Handle stems carefully and gently reshape them as needed.
•Store upright in a cool, dry place away from moisture and sunlight.