Mystic Paws, LLC makes your pets comfort, safety and well-being our #1 Priority. With gentle and careful grooming, we look forward to making your pets experience a favorable one. If your pet has any allergies, special conditions, or requires a specialized grooming product please discuss this with your Groomer. Although every effort will be made to insure that your pet is groomed as safely as possible, working with pets can be unpredictable and the occasional accident may occur. We cannot be held responsible for stressful effects that grooming may have upon your pet. As the pet owner, please carefully review and acknowledge our grooming policies thoroughly.

Grooming services include bathing, drying, clipping, brushing, ear cleaning and plucking, and nail trimming or grinding. Maintenance haircuts are included for certain appropriate breeds.

Matted Coat: Matted coats and excessive undercoats can cause a variety of health problems for your pet. Matted fur does not allow for air circulation to the skin causing hot spots or bacterial/fungal infections. Fleas, ticks and other parasites may be lurking in the coat causing further issues. Matted fur also pulls and binds, causing pain to your pet when they move or lay on their mats. The skin underneath can be raw and inflamed. Severely matted coats will require special attention. Your Groomer will be happy to show you how to care for your pets coat in the future, however, we cannot brush out a coat that is severely matted due to the stress and pain it will cause your pet. Mystic Paws will not be held liable for any after-grooming effects of shave downs, de-matting, clipping procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to: itchiness, skin redness or self-inflicted irritations/ abrasions from excessive external rubbing. I understand that time and costs associated with shave downs or de-matting are unpredictable and subject to the particular condition of my pet. Consequently, I agree to pay the fees incurred as a result of matted shave downs. Whether a pet is "matted" is at the sole determination of Mystic Paws Groomer.

Appointment Commitments: Mystic Paws recognizes that both clients' and groomers' time is valuable and will make every effort to work with you regarding scheduling conflicts or issues. We understand that emergency situations may arise regarding rebooking or cancellations. Cancellations of bookings made at least 48 hrs in advance of your scheduled appointment will incur no reschedule fee. Any schedule change with less than 24 hours' notice could incur a $35 fee. No-shows will be charged $25 or 50% of your grooming estimate (whichever is greater) that will be added to your next visit. Prepayment may be required to secure a reservation for all future appointments once a No-Show charge has been accrued. Clients who arrive in excess of 10 minutes late without notification will risk losing their appointment without notice.

Flea Policy: I acknowledge that if any fleas are found on my pet that a Flea & Tick package will be automatically performed and added to the total cost of my grooming package.

Aggressive or Dangerous Pets: Owners MUST inform Mystic Paws if your pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Mystic Paws reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, and charge a handling fee for aggressive dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

Satisfaction: Your satisfaction is important to us. If you are unhappy for any reason and would like something adjusted, we will be happy to make any adjustments when we bring you your pet from his/her appointment. After the day of the appointment, any return visit would be treated as a new appointment.

Gestating/In Season Pet: For the health and safety of your pet Mystic Paws will not groom gestating pets or pets that are in season.

Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet and can expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet this contract/ agreement will give Mystic Paws permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to either your veterinarian if accessible or a veterinarian of Mystic Paws choosing. It is agreed that all expenses for veterinary care will be covered by the pets owner upon signing this contract/ agreement.

Accidents: Although accidents are very rare, there is a risk when dealing with pets. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including; cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. Your pet's safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If Mystic Paws feels it is serious enough, and the owner is not- on-site, Mystic Paws will seek immediate veterinary care for your pet, from a Mystic Paws pre-approved veterinarian. If any such remote accident occurs, and the owner feels that veterinary care is required, Mystic Paws will not be responsible for any such care unless: 1) Mystic Paws is notified of the situation prior to vet visit, 2) pet is seen by one of our pre-approved Veterinarians.

Owner hereby certifies that Owner has read and understands this Waiver and Release of Liability and the regulations set forth above. By signing this agreement, the owner agrees to be bound by its terms and conditions.