JobSite Link: Intermediary Platform Feedback
Please complete this form after reviewing the simulated JobSite Link intermediary walkthrough. Note that “workforce intermediaries” refers to organizations that help connect job seekers to employment, training, and support opportunities.
Your Information
Your Name
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First Name
Last Name
Organization Name
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Which pathway did you select after entering the experience?
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Workers
Employers
Education Partners
Workforce and Community Partners
Government and Civic Partners
Other or not sure
Which best describes your organization’s primary role in the workforce system? Select up to two.
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Career navigation or job-placement services
Education, training, or credentialing
Supportive services or barrier removal
Employer or business services
City government leadership or policymaking
Public workforce or economic-development agency
Funding, convening, or system coordination
Labor union or worker-representation organization
Other
Approximately how many job seekers or workforce participants does your organization serve in a typical year?
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Fewer than 100
100–499
500–999
1,000–4,999
5,000–9,999
10,000 or more
Not sure
Not applicable
Which perspective best describes the role you brought to this review?
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Executive or organizational leadership
Program operations, navigation, or case management
Data, technology, security, or reporting
Employer or business services
Education, training, or credentialing
Funding, policy, strategy, or system coordination
Other
Initial Reactions
1. Based on the walkthrough, how useful could JobSite Link be to your organization?
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Not at all useful
Slightly useful
Moderately useful
Very useful
Not enough information to determine
2. What part of the proposed intermediary platform would be most useful to your organization, and how would it support your work?
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3. Did any screen or interaction make the proposed workflow confusing or unusable?
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No
Yes, but it would not prevent use
Yes, and it could prevent use or adoption
1. Which pathway and exact screen was involved? 2. What were you trying to accomplish? 3. What did you expect to happen, and what happened instead? 4. What change would resolve the issue? 5. How should SixAM classify its priority: beta blocker, major Sprint update, moderate improvement, minor improvement, or future enhancement?
4. What was missing or unclear from the proposed intermediary experience?
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5. Based on the walkthrough, how confident are you that your organization could complete each task?
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Rows
Confident
Somewhat confident
Not confident
The task was not shown clearly enough to assess
Not applicable to our organization
Create and maintain an organization profile
Publish or update an opportunity
Review candidate information with appropriate permission
Send or receive a referral
Update and close a referral
View or export performance information
6. How do you expect JobSite Link would affect each area of your organization’s work?
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Rows
Much easier
Somewhat easier
No meaningful change
Somewhat harder
Much harder
Not enough information to determine
Managing day-to-day workflows
Referring job seekers to employment, training, or support opportunities
Coordinating with employers
Coordinating with other workforce and community organizations
Tracking participant progress and outcomes
Completing required internal, funder, or government reporting
Using citywide workforce data to identify trends, gaps, and priorities
Fit With Current Systems
1. How would JobSite Link fit with the technologies and processes your organization currently uses?
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It would meaningfully complement our current systems and processes
It would complement them, but create some duplicated work
It would mostly duplicate what we already use
It would conflict with an existing technology or process
Not sure/Not enough information to determine
2. Where might JobSite Link create duplicated steps, integration conflicts, or additional reporting burdens?
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3. Which type of existing system should JobSite Link integrate with first for your organization? Select the two most important.
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Case-management system
Customer relationship management system
Learning-management or student-information system
Applicant-tracking or employer system
Reporting system or data warehouse
Spreadsheet or file import/export
No integration is needed
Not sure
Other
1. What is the system's name? 2. What information must move between that system and JobSite Link? 3. Must the information move into JobSite Link, out of JobSite Link, or both ways? 4. How frequently must the information move?
4. Which data-governance controls are non-negotiable for your organization to participate? Select up to three.
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Participant consent
Role-based access
A record of who viewed or changed data
Ability to correct inaccurate data
Organization ownership or control of its data
Privacy and security compliance
A formal data-sharing agreement
Clear data-retention and deletion rules
Identity or credential verification
None
Not sure
Other
5. What other concerns, if any, would your organization have about sharing participant or organizational data through JobSite Link?
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Workforce Intelligence and KPIs
1. Which measures must your organization be able to track for its own participants and work? Select all that apply.
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Job seekers served
Referrals made and completed
Training or program enrollment and completion
Credentials earned
Interviews and employment placements
Time from intake to placement
Starting wages and job quality
Employment retention
Barriers addressed or support services received
Employer engagement
Other
2. What useful information could JobSite Link provide that your organization does not consistently have access to today? Select all that apply.
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Job seekers’ career goals and interests
Barriers and support needs
Verified skills, credentials, and experience
Referrals and services received across organizations
Participant progress and outcomes over time
Employer demand and talent needs
Gaps in available programs, services, or pathways
None that we can currently identify
Other
3. Imagine a shared online dashboard that shows the current status and performance of Jacksonville’s workforce system. What information would be most useful to include? Select up to five.
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Participant Reach — Number of job seekers completing intake or beginning services, including changes over time
Available Opportunities — Number of active employment, training, and support opportunities
Workforce Pathway Progress — Number and percentage of job seekers moving from intake to referral, enrollment, completion, and employment
Referral Outcomes — Number of referrals made and percentage resulting in connection to or completion of a service
Training Enrollment and Completion — Number and percentage of participants enrolling in and completing training
Credential Attainment — Number of participants earning credentials and the types of credentials earned
Employment Placement and Speed — Number and percentage of participants finding employment and average time from intake to placement
Quality-Job Placements — Number and percentage of placements meeting defined standards for wages, benefits, and job type
Wage Growth — Average earnings before receiving services compared with starting wages after placement
Employment Retention — Percentage of participants remaining employed at defined intervals, such as 30 days, 90 days, six months, or one year
Industry and Occupation Outcomes — Training, placement, wage, and retention results by industry or occupation
Talent Supply and Employer Demand — Open positions compared with job seekers or training completers available for those occupations
Employer Engagement — Number of employers hiring participants, including employers that return to hire again
Employment Barriers and Service Gaps — Common barriers affecting employment or training and areas where needed support is unavailable
Equity and Geographic Outcomes — Participation and results by population, neighborhood, council district, or other geography
Work-Based Learning and Upskilling — Participants receiving on-the-job training or incumbent-worker training
Other
Ownership and Roles
For the following questions, imagine that your organization has decided to use JobSite Link.
1. Who would create and maintain your organization’s profile?
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Program manager
Career navigators, case managers, or coaches
Intake or referral coordinator
Leadership
Operations or administrative staff
Communications team
Employer services or business engagement team
Data, performance, or reporting team
Responsibility would be shared across multiple teams
Not sure
Other
2. Who would monitor and respond to new connections or referrals?
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Program manager
Career navigators, case managers, or coaches
Intake or referral coordinator
Leadership
Operations or administrative staff
Communications team
Employer services or business engagement team
Data, performance, or reporting team
Responsibility would be shared across multiple teams
Not sure
Other
3. How frequently could your organization reasonably update its profile information?
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As changes occur
Weekly
Twice a month
Monthly
Quarterly
Less often than quarterly
Not sure
Priorities and Potential Adoption
1. How likely would your organization be to adopt JobSite Link if the intermediary platform were launched?
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Very likely
Somewhat likely
Unsure
Somewhat unlikely
Very unlikely
Not enough information to determine
2. Which three capabilities are essential for your organization to use the first version of JobSite Link? Select up to three.
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Publish and update training, employment, or support opportunities
Search or view relevant job seeker information with appropriate permission
Send and receive referrals
Track referral status and completion
Coordinate with employers
Coordinate with other workforce and community organizations
Track participant progress and employment outcomes
Communicate with job seekers or partners
Import data from or export data to an existing system
Generate internal, funder, or government reports
View organization-level performance information
View shared citywide workforce information
Verify credentials, skills, or program completion
Other
3. What is the single highest-priority change SixAM should make based on this walkthrough?
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4. Which two results would provide the strongest evidence after 90 days that JobSite Link should continue? Select up to two.
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Less duplicate data entry
Faster referral response and completion
More job seekers successfully connected to services or opportunities
Better coordination across organizations
More complete or reliable participant data
Less staff time spent on reporting
Better employment, training, or credential outcomes
More useful citywide workforce information
Other
5. Could your organization participate in the planned beta test between October to November?
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Yes, we are ready to participate
Yes, if specific conditions are met
Maybe
No
I am not authorized to determine this
Approximately how many staff members and job seekers could your organization support during the beta? What approval, training, technical support, or other condition would be required?
6. Please share any additional feedback or suggestions for improving the proposed intermediary experience.
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