General Customer Service Advice
Please call (412) 922-6700 if you need to speak to a representative of one of our companies. This phone number also may be used outside of regular business hours as we use a call center during off-hours to answer emergency service calls.
Please use the following email addresses depending on the subject to ensure prompt response:
•General Communications
~Accounts receivable/billing: accounting@mongioviandson.com
~Requests for W-9s or Certificates of Insurance: operations@mongioviandson.com
~Customer service issues: customercare@mongioviandson.com
•Plumbing Communications
~Communications related to plumbing service work on existing plumbing systems orfixtures: service@mongioviandson.com.
~Communications related to plumbing system design, new construction, or major renovationwork: plumbingbids@mongioviandson.com or the email address of the project managerassigned to your project.
•Fire Protection Communications
~Communications related to any fire protection-related services that do not involve newconstruction or major renovation of sprinkler systems: fireservice@mongioviandson.com
~Communications related to sprinkler system design, new construction, or major renovation: firebids@mongioviandson.com or the email address of the project manager assigned to your project.
•Excavation Communications
~Communications related to excavation/site work, or underground utility or pipeline work: excavatingbids@mongioviandson.com or the email address of the project managerassigned to your project.
•Alarm Monitoring Communications
~Communications related to alarm monitoring services: alarmservice@mongioviandson.com
If you plan on sending payment via ACH, please ensure remittance advice is provided identifying the customer and the invoice being paid to ensure efficient processing of payment. To help protect against cyber fraud schemes, if you receive any ACH or other electronic funds transfer information related to any Mongiovi & Son company via email or other form of electronic communication, please always call our business number above and speak to a representative in our accounting department to verify the authenticity and correctness of account information prior to remitting payment via electronic means.
Thank you for being a valued customer. We appreciate your business! If you are pleased with the service you receive, please consider giving us a customer review on Google.