Caller Feedback Form
This form is totally anonymous and is solely for the purposes of bettering our service and for us to understand our service users.
Thinking about your most recent call, how did you find it?
Not at all helpful
1
2
3
4
5
6
7
8
9
Extremely helpful
10
1 is Not at all helpful, 10 is Extremely helpful
How much less alone or isolated did you feel after the call?
No change
1
2
3
4
5
6
7
8
9
Huge difference
10
1 is No change, 10 is Huge difference
Did the call help you feel more able to cope with what you're facing?
Yes
A little
No
Did you feel listened to and understood?
Yes
A little
No
Would you say this call gave you? Please tick as many as appropriate.
Someone to talk to
A sense of relief or calm
A plan for what to do next
Reassurance
A compassionate listening ear
Less isolated
None of these
Thinking about the call you have referenced above, is there anything you would like to share about your experience with calling The Helpline?
This can be positive or constructive feedback, thoughts/comments/suggestions, we take all feedback very seriously and we aim to provide the best possible service.
How likely are you to contact The HelpLine again if you needed to?
Unlikely
1
2
3
4
5
6
7
8
9
Very likely
10
1 is Unlikely, 10 is Very likely
How likely are you to recommend The HelpLine to someone else you feel would benefit from it?
Unlikely
1
2
3
4
5
6
7
8
9
Very likely
10
1 is Unlikely, 10 is Very likely
Please use this box to tell us anything else you would like us to know.
If you used an alias on the call and are happy to share it, please enter it here.
Please confirm that you're a human.
Submit
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