Payment & Booking
Submitting an inquiry does not confirm your order or reserve your date. Once your order has been reviewed and approved, full payment is required to secure your booking. Your date is not reserved until payment has been received.
Cancellations & Refunds
If you need to cancel your order, please contact The Vanilla Nook as soon as possible. Cancellations made 7 or more days before the scheduled pickup/delivery date are eligible for a 50% refund. Cancellations made less than 7 days before the scheduled date are non-refundable due to preparation, supplies and/or custom materials already purchased or prepared.
Design Changes
Design changes may be requested up to 7 days before your scheduled pickup/delivery date and are subject to approval. Changes may result in an additional charge depending on the materials, complexity or additional work required. Design changes requested within 7 days of the scheduled pickup/delivery date may not be accommodated.
Quantity Changes
Requests to increase quantities are subject to availability and may result in additional charges. Quantity reductions made after payment will not result in a refund or credit for the difference.
Custom Designs
Inspiration photos are used as a reference only. The Vanilla Nook will not reproduce another artist’s work exactly. Colours, decorations, placement and other design elements may vary slightly due to the handmade nature of custom treats.
Pickup & Delivery
Customers are responsible for selecting the correct pickup/delivery date and time. Please arrive within your scheduled pickup window. Delivery, when available, may be subject to an additional fee based on location.
Allergies & Food Safety
Products are prepared in a kitchen that handles common allergens, including wheat, dairy, eggs, soy, peanuts and tree nuts. While care is taken during preparation, The Vanilla Nook cannot guarantee an allergen-free environment.
Minimum Orders
A minimum order of 12 per treat type applies. For gourmet cookies, when ordering multiple flavours, a minimum of 12 cookies per flavour applies.